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Add missing space
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Co-authored-by: Erik Sundell <[email protected]>
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yuvipanda and consideRatio authored Jan 30, 2024
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Expand Up @@ -179,7 +179,7 @@ The current iteration of the workflow states each step and who should be respons

When a new ticket lands in Freshdesk under the support group and it is not an incident, we aim to respond within 24 working hours with a suggested next action. The next steps should be followed when resolving a ticket:

1. `Who:Support steward`
1. `Who: Support steward`

First, we determine if the person *initiating* the support ticket is *authorized* to actually do so. While we may interact with many folks
from a community during resolution of a ticket, we constrain who can *initiate* a ticket to {term}`Community Representative`s only. This prevents our
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