New ticket requires price greater than 0

[BDMayhem]

Events Calendar 5.16.3.1
Events Calendar Pro 5.14.4
Event Tickets 5.4.3.1
Event Tickets Plus 5.5.2
WooCommerce 6.7.0
WooCommerce Name Your Price 3.3.9
WooCommerce Name Your Price - Events Tickets 2.0.0

When creating a new ticket, if I check the Name Your Price checkbox, the price field disappears, but suggested and minimum price fields do not appear.

When I try to save the ticket, I get a message that reads "Ticket price must be greater than zero." The ticket does not save.

If I add a price greater than zero, then check the Name Your Price box, I can save the ticket, but the ticket keeps the price previously entered.

[BDMayhem]

Update: I found the plugin conflict that was causing the suggested and minimum prices not to show. This was happening because they use a classname of "hide", which the other plugin also uses, just with display: none !important!

But I'm still having he problem that it is requiring a price greater than zero, even when suggested and minimum prices are included.

[helgatheviking]

Hi thanks for reporting this. A quick glance suggests that PayPal does not support a $0 checkout? You can see the validation added in event-tickets/src/admin-views/editor/fieldset/price.php

I am not familiar enough with Event Tickets to know how the provider gets set to PayPal, but it currently it looks like the validation is added automatically and there's no obvious way to disable it.

This is still not a priority-supported plugin so not sure when I'd be able to dig in further. Very open to PRs here.. though first instinct is that Event Tickets may need some tweaking as well. I've sent an email to my contacts at Event Tickets... hopefully they can provide some guidance.

I guess I thought that hide was a core class, but that doesn't look like the case.

[BDMayhem]

Thank you for looking into this.

This may be a failing in the Event Tickets knowledgebase. There's a setting that once flipped allowed the price to be zero. It has to be on Sell Tickets Using: WooCommerce, rather than Tickets Commerce. This is on the event page, ticket settings.

[borkweb]

Howdy - I'm from The Events Calendar and Event Tickets. You both came to the right conclusion! The PayPal API does not allow for $0 products (tickets). Because Tickets Commerce does not have a cart system, it works directly with the PayPal API for managing the ticket purchases - which is why we actively prevent $0 tickets using PayPal alongside Tickets Commerce. The good news is, WooCommerce has a cart system and a way to skip the PayPal API call so $0 tickets work well using the WooCommerce integration in Event Tickets Plus!

As a side note: I think $0 tickets are supported using Stripe and Tickets Commerce.

[helgatheviking]

In theory, NYP tickets should only be working on WooCommerce tickets.... so if the WooCommerce module is not active, I would think NYP Tickets should not run. @borkweb do you know a way I could check for that?