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Merge pull request #962 from Dasharo/add-verbose-log-tip
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osf-trivia-list/dts.md: Add tip about verbose mode
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artur-rs authored Dec 12, 2024
2 parents d72958a + 42292fb commit 83bdb24
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29 changes: 21 additions & 8 deletions docs/osf-trivia-list/dts.md
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Expand Up @@ -94,13 +94,17 @@ donating to access DTS SE with one year update support is 60EUR.

## How can I help the support team diagnose my problem faster?

Make sure to provide logs that show the failing feature. Provide information
that will help reproduce the issue - the machine model, Dasharo/DTS version,
etc.

If you are having issues with functionalities provided by the DTS start menu,
you can help by running it in verbose mode and providing logs. To do that,
follow the instructions below:
you can help by running it in verbose mode and providing logs.

!!! info

Verbose mode prints a lot of information on screen that starts with `+`
sign. </br>
If you can't reproduce the problem in this mode then you can also send us
logs with verbose mode disabled.

To do that, follow the instructions below:

1. Boot DTS.
2. In the DTS menu enable verbose mode by pressing `V`.
Expand All @@ -113,5 +117,14 @@ follow the instructions below:

If the automatic log submission does not work in your case, you can view and
copy the logs manually from `/tmp/dts.log`, `/var/local/dts-err.log` and
`/var/local/flashrom.log`. Then, you should provide the logs by email or
via "Dasharo Premier Support" Matrix channel.
`/var/local/flashrom.log`.

After collecting or automatically submitting logs, please report the problem by
creating an issue on GitHub and/or "Dasharo Premier Support" Matrix channel. If
the logs contain sensitive information, such as credentials, please report the
issue via email instead.

Make sure to provide details that will help us reproduce the issue, such as the
machine model, Dasharo and DTS version, etc., in accordance with the sections of
the provided
[template](https://github.com/Dasharo/dasharo-issues/issues/new/choose).

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