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Fix step procedure indent
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drichards-87 committed Feb 6, 2025
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# Intercom

## Overview

[Intercom][1] is a customer communication platform that enables businesses to engage with their users through in-app messaging, email, and chat. It offers features like live chat, automated messaging, and customer support tools, making it easier for companies to provide personalized customer experiences.

The Intercom integration seamlessly collects admin activities, data events, conversations, news items, and ticket data, and ingests them into Datadog for comprehensive analysis using [webhooks][6].
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### Configuration

#### Webhook Configuration

Configure the Datadog endpoint to forward Intercom events as logs to Datadog. See [Intercom webhook overview][3] for more details.

1. Copy the generated URL inside the **Configuration** tab on the Datadog [Intercom integration tile][4].
2. Sign in to your [Intercom][2] account using a user account with full access to Apps and Integrations.
3. Go to **Settings**.
4. In the Integrations section, select **Developer Hub**.
5. Click **New app**.
6. Fill in the required details for your application, including the name and associated workspace.
7. Click **Create app**.
1. Copy the generated URL inside the **Configuration** tab on the Datadog [Intercom integration tile][4].
2. Sign in to your [Intercom][2] account using a user account with full access to Apps and Integrations.
3. Go to **Settings**.
4. In the Integrations section, select **Developer Hub**.
5. Click **New app**.
6. Fill in the required details for your application, including the name and associated workspace.
7. Click **Create app**.

- #### Configure webhook topics
1. Select Required permissions
1. After creating the app, go to the *Authentication* section in the left-side menu, and click the **Edit** button in the top-right corner.
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