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help.html
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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<title>Troubleshooting Sandboxels (Crash Fix)</title>
<meta name="description" content="How to fix common issues when trying to use Sandboxels, including long loading screens and pixels not showing.">
<meta name="keywords" content="falling sand, elements, pixel art, simulator, powder">
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<h1><a href="https://sandboxels.R74n.com" class="backbutton"><</a> Troubleshooting Sandboxels</h1>
</ul>
<div id="content">
<p>This page will walk you through fixing the most common issues that users have playing Sandboxels.</p>
<h2>BEFORE YOU READ</h2>
<p>Ensure that you are playing on the official website, <a href="https://sandboxels.R74n.com/">sandboxels.R74n.com</a>. We cannot ensure it will work elsewhere.</p>
<p>Most issues are with mods, which are created by the community and not fixed by the Sandboxels developer.</p>
<p>Even if you don't remember enabling a mod, clear them with the following steps:</p>
<ol>
<li>Open <a href="https://sandboxels.R74n.com/">Sandboxels</a>.</li>
<li>Find and press the Settings button at the end of the toolbar.</li>
<li>Scroll to the bottom of the Settings, and press the Clear Mods button.</li>
<li>Hit "OK" and make sure your webpage refreshes.</li>
</ol>
<p>If you've done all of this and it hasn't fixed it, please find your issue below.</p>
<h2>Loading screen takes forever</h2>
<p>The loading screen should not last more than a few seconds. This means that something has crashed the webpage before it could finish loading.</p>
<p>This is usually because of a mod, so follow the steps above.</p>
<p>If you've done those steps, it may be that you are using an unsupported or outdated browser. Try a different one, like Google Chrome or Microsoft Edge.</p>
<h2>Game runs slowly, low frame rate</h2>
<p>Make sure you do not have Low Power Mode enabled on your device.</p>
<p>This can limit JavaScript speeds, especially on mobile devices.</p>
<p>On Microsoft Edge, this is also called 'Efficiency Mode'. On Chrome, it's called 'Energy Saver'.</p>
<h2>Screen flickers or stays black unless paused</h2>
<p>The canvas may flicker or disappear if an error occurs when trying to simulate certain pixels.</p>
<p>Pausing should fix this temporarily, during which you can delete the offending pixels, or follow the steps above to uninstall any mods.</p>
<h2>Cannot access webpage</h2>
<p>If you cannot access the official <a href="https://sandboxels.R74n.com/">Sandboxels website</a>, it could be one of a few things.</p>
<p>Your network connection may be unstable, make sure you are connected to the Internet with Wi-Fi or something else.</p>
<p>Your school or employer may be blocking the website. It would be best to contact them explaining its educational and scientific uses.</p>
<p>While unlikely, there could also be an outage in one of the services we use.</p>
<p>To play offline, check out our <a href="offline-use">Offline Use Guide</a>!</p>
<h2>Other issues</h2>
<p>You have a few options to get our attention!</p>
<p>Send us an <a href="mailto:[email protected]">email</a>, join our <a href="https://discord.gg/ejUc6YPQuS">Discord</a>, submit to the <a href="https://docs.google.com/forms/d/e/1FAIpQLSfyNRsMTnEND8WgZ2GdbKr_ZO1vA2T66p31sXXFua-NqTreFQ/viewform?usp=sf_link">Feedback Form</a>, or mention us on <a href="https://twitter.com/R74nCom">Twitter</a>.</p>
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