diff --git a/client/modules/workspace/src/AppsSubmissionForm/AppsSubmissionForm.tsx b/client/modules/workspace/src/AppsSubmissionForm/AppsSubmissionForm.tsx
index 92eda37da..fdff5821b 100644
--- a/client/modules/workspace/src/AppsSubmissionForm/AppsSubmissionForm.tsx
+++ b/client/modules/workspace/src/AppsSubmissionForm/AppsSubmissionForm.tsx
@@ -3,7 +3,6 @@ import { NavLink } from 'react-router-dom';
 import { Layout, Form, Col, Row, Alert, Button, Space } from 'antd';
 import { z } from 'zod';
 import { useForm, FormProvider } from 'react-hook-form';
-import { Link } from 'react-router-dom';
 import { zodResolver } from '@hookform/resolvers/zod';
 import { JobSubmitButton } from '../JobSubmitButton/JobSubmitButton';
 import {
@@ -512,9 +511,14 @@ export const AppsSubmissionForm: React.FC = () => {
     ?.keyservice ? (
     <span>
       For help,{' '}
-      <Link className="wb-link" to={`tickets/create`}>
+      <a
+        rel="noopener noreferrer"
+        target="_blank"
+        className="wb-link"
+        href="https://www.designsafe-ci.org/help/submit-ticket/"
+      >
         submit a ticket.
-      </Link>
+      </a>
     </span>
   ) : (
     <span>
diff --git a/client/src/onboarding/layouts/OnboardingUserLayout.tsx b/client/src/onboarding/layouts/OnboardingUserLayout.tsx
index e88a15a56..2cd2ace15 100644
--- a/client/src/onboarding/layouts/OnboardingUserLayout.tsx
+++ b/client/src/onboarding/layouts/OnboardingUserLayout.tsx
@@ -1,5 +1,5 @@
 import React from 'react';
-import { useParams, Link } from 'react-router-dom';
+import { useParams } from 'react-router-dom';
 import { Layout, Space } from 'antd';
 import { PrimaryButton } from '@client/common-components';
 import { OnboardingStep } from '@client/onboarding';
@@ -38,9 +38,14 @@ export const OnboardingUserLayout: React.FC = () => {
             <OnboardingStep step={step} key={step.step} />
           ))}
           <div className={styles.access}>
-            <Link className="wb-link" to={`tickets/create`}>
+            <a
+              rel="noopener noreferrer"
+              target="_blank"
+              className="wb-link"
+              href="https://www.designsafe-ci.org/help/submit-ticket/"
+            >
               Get Help
-            </Link>
+            </a>
             &nbsp;&nbsp;&nbsp;&nbsp;
             <PrimaryButton
               href="/dashboard/"