Abuse form returns "Internal Server Error" on submit

[SarahBA]

No description provided.

[noumar]

Same on my VM. There are errors that PyDNS is missing. "pip install pydns" and apache restart will fix this.

[llehtine]

I don't thing the PyDNS is the problem in test-environment, because it's installed there. I tested the abuse firm on test-eudatis.csc.fi and it was working. @sarah, can you provide a bit more details so I can reproduce this. What was the input you gave to the form?

[SarahBA]

Nothing special! On my test-bed-VM it returns: "Recaptcha Challenge is missing"
And here is the screenshots of information I gave to form on test server:

[llehtine]

Ok, i looked on the error message. It seems that this was caused due the email validation on the abuse form. When specified Verify=True, It tries to check that the SMTP server exist and is available. Put on the test-eudatis.csc.fi google.com was resolved as IPv6 address, and that's why the validation failed. The validate_email module might have problem with the IPv6 addressess. I now disabled the verify on the test-server, and there it seems now to work.

[SarahBA]

Now it returns "Recaptcha Challenge is missing" error.

[llehtine]

Are you seeing the recaptcha box at the bottom of the page? It does not show up in your screenshot

[SarahBA]

No

[noumar]

Firefox is blocking Recaptcha because it's still using HTTP on test-eudatis.

[llehtine]

Aye, we are bit middle of debugging atm with Pietu

[llehtine]

Seems like that for recaptcha to work correctly with HTTPS, you have to generate different keys for all sites

[llehtine]

switched the testing and training to use their own captcha keys. Can you confirm that it's working now?

[SarahBA]

I have a recaptcha box at the bottom of form, but after submitting it return "Internal Server Error" again.....!

[llehtine]

I did git pull, and that changed Verify back to True. Now changed it back to False, and made also github pull request to change it on the code. #264

[SarahBA]

Ok! This time it returns "Abuse report submitted" msg :) I'm waiting to receive the related email in my inbox!

[llehtine]

I received the new abuse form report, so it seems to be working. Currently it will not send anymore email about the reporting to the user.

[llehtine]

Closing the issue