Merge pull request #41605 from Expensify/maddylewis-patch-7

Create Unlock-a-Business-Bank-Account.md

docs/articles/new-expensify/expenses/Unlock-a-Business-Bank-Account.md

@@ -0,0 +1,29 @@
+---
+title: Unlock a Business Bank Account
+description: How to fix a locked Bank Account
+---
+<div id="new-expensify" markdown="1">
+
+When you reimburse a report, you authorize Expensify to withdraw the funds from your account. If your bank rejects Expensify’s withdrawal request, your verified bank account is locked until the issue is resolved.
+
+Withdrawal requests can be rejected due to insufficient funds, or if the bank account has not been enabled for direct debit.
+
+## To request to unlock a bank account:
+1. Go to **Settings > Workspaces > _Workspace Name_ > Bank account** and click **Fix**
+2. This sends a request to our support team to review why the bank account was locked, who will send you a message outlining some next steps
+
+Unlocking a bank account can take several business days to process due to ACH processing times and clawback periods.
+
+**If you need to enable direct debits from your verified bank account, your bank will require the following details:**
+- The ACH CompanyIDs (1270239450, 4270239450 and 2270239450) 
+- The ACH Originator Name (Expensify)
+
+**If using Expensify to process Bill payments, you'll also need to whitelist the ACH IDs from our partner [Stripe](https://support.stripe.com/questions/ach-direct-debit-company-ids-for-stripe?):**
+- The ACH CompanyIDs (1800948598 and 4270465600)
+- The ACH Originator Name (expensify.com)
+
+**If using Expensify to process international reimbursements from your USD bank account, you'll need to whitelist the ACH IDs from our payment partner CorPay:**
+- The ACH CompanyIDs (1522304924 and 2522304924)
+- The ACH Originator Name (Cambridge Global Payments)
+
+</div>