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Submodule Mobile-Expensify
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docs/articles/expensify-classic/connections/accelo/Accelo-Troubleshooting.md
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--- | ||
title: Accelo Troubleshooting | ||
description: Accelo Troubleshooting | ||
order: 3 | ||
description: Resources to help you solve issues with your Accelo integration. | ||
--- | ||
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# Coming soon | ||
# Overview | ||
Most of the Accelo integration with Expensify is managed on the Accelo side. You will find their [help site](https://help.accelo.com/guides/integrations-guide/expensify/) helpful, especially the [FAQs](https://help.accelo.com/guides/integrations-guide/expensify/#faq). | ||
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## Information sync between Expensify and Accelo | ||
The Accelo integration does a one-way sync, bringing expenses from Expensify into Accelo. When this happens, it transfers specific information from Expensify expenses to Accelo: | ||
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| Expensify | Accelo | | ||
|---------------------|-----------------------| | ||
| Description | Title | | ||
| Date | Date Incurred | | ||
| Category | Type | | ||
| Tags | Against (relevant Project, Ticket or Retainer) | | ||
| Distance (mileage) | Quantity | | ||
| Hours (time expenses) | Quantity | | ||
| Amount | Purchase Price and Sale Price | | ||
| Reimbursable? | Reimbursable? | | ||
| Billable? | Billable? | | ||
| Receipt | Attachment | | ||
| Tax Rate | Tax Code | | ||
| Attendees | Submitted By | | ||
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## Expense Status | ||
The status of your expense report in Expensify is also synced in Accelo. | ||
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| Expensify Report Status | Accelo Expense Status | | ||
|-------------------------|-----------------------| | ||
| Open | Submitted | | ||
| Submitted | Submitted | | ||
| Approved | Approved | | ||
| Reimbursed | Approved | | ||
| Rejected | Declined | | ||
| Archived | Approved | | ||
| Closed | Approved | | ||
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## Can I use an Accelo and an accounting integration in Expensify at the same time? | ||
Yes, you can use Accelo and an accounting system simultaneously. In order to update your Expensify tags with your Accelo Projects, Tickets, or Retainers, you will need to have a special switch enabled that allows you to have non-accounting tags alongside your accounting connection. Please contact Concierge to request that our support team enable the “Indirect Tag Uploads” switch for you. |
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