[$250] Android - Chat - In offline mode, protected PDF file shows "Failed to load PDF file" messages.

[kbecciv]

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Action Performed:

1. Launch the App
2. Login with any account
3. Navigate to any conversation
4. Send 2 password protected PDF
5. Tap on it
6. Tap "Enter the password" > enter password
7. Close protected PDF file
8. Dissable the internet connection
9. Tap on the protected PDF submitted file

Expected Result:

In offline mode, protected PDF file should NOT show the"Failed to load PDF file" message.

Actual Result:

In offline mode, protected PDF file shows Failed to load PDF file" messages.

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android / native
• Android / Chrome
• iOS / native
• iOS / Safari
• MacOS / Chrome / Safari
• MacOS / Desktop

Version Number: 1.2.91.0

Reproducible in staging?: Yes

Reproducible in production?: Yes

If this was caught during regression testing, add the test name, ID and link from TestRail:

Email or phone of affected tester (no customers):

Logs: https://stackoverflow.com/c/expensify/questions/4856

Notes/Photos/Videos: Any additional supporting documentation

Bug5997620_Screen_Recording_20230329_202256_New_Expensify.mp4

Expensify/Expensify Issue URL:

Issue reported by: Applause - Internal Team

Slack conversation:

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Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~01c405d2bc500b7f64
• Upwork Job ID: 1795516458922020864
• Last Price Increase: 2024-06-11

Issue Owner

Current Issue Owner: @eh2077

[MelvinBot]

Triggered auto assignment to @trjExpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[MelvinBot]

Bug0 Triage Checklist (Main S/O)

• This "bug" occurs on a supported platform (ensure Platforms in OP are ✅)
• This bug is not a duplicate report (check E/App issues and #expensify-bugs)
  • If it is, comment with a link to the original report, close the issue and add any novel details to the original issue instead
• This bug is reproducible using the reproduction steps in the OP. S/O
  • If the reproduction steps are clear and you're unable to reproduce the bug, check with the reporter and QA first, then close the issue.
  • If the reproduction steps aren't clear and you determine the correct steps, please update the OP.
• This issue is filled out as thoroughly and clearly as possible
  • Pay special attention to the title, results, platforms where the bug occurs, and if the bug happens on staging/production.
• I have reviewed and subscribed to the linked Slack conversation to ensure Slack/Github stay in sync

[trjExpensify]

Can we even load this offline at this point? I have the same question as I did here re: image caching being the precursor to then supporting caching of other file types.

CC: @thomas-coldwell @Beamanator @marcaaron @aimane-chnaif

[MelvinBot]

@trjExpensify Whoops! This issue is 2 days overdue. Let's get this updated quick!

[MelvinBot]

@trjExpensify Eep! 4 days overdue now. Issues have feelings too...

[MelvinBot]

@trjExpensify Still overdue 6 days?! Let's take care of this!

[trjExpensify]

Hey Melv, I'm back!

Didn't get an answer on this. @thomas-coldwell @Beamanator @marcaaron @aimane-chnaif what do you guys think? I believe this is held on us figuring out image caching first and then expanding that solution to other file types.

[Beamanator]

Aah shucks sorry for the late response!

I think this is an interesting case actually b/c technically the only image caching we've discussed so far for PDFs is the PDF "Preview" - and since this is a protected PDF, mayyyybe we don't even want to cache such previews?

That being said, I do think we still need to wait on the full image caching solution b/c I think it will help with a lot of related caching discussions

[trjExpensify]

and since this is a protected PDF, mayyyybe we don't even want to cache such previews?

It would show some kind of "locked" preview though wouldn't it? Instead of an error message or a grey screen etc?

[MelvinBot]

@trjExpensify this issue was created 2 weeks ago. Are we close to a solution? Let's make sure we're treating this as a top priority. Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!

[trjExpensify]

That being said, I do think we still need to wait on the full image caching solution b/c I think it will help with a lot of related caching discussions

Ah yeah and on this, I agree. Adding a hold for caching.

[trjExpensify]

Held on image caching to come first, which is held on the server migration project.

[trjExpensify]

^^ same as above melv.

[trjExpensify]

Same. Held on image caching to come first, which is held on the server migration project.

[trjExpensify]

What do you mean, sorry? #39290 is still reproducible?

[mollfpr]

@trjExpensify This issue is not fixed by the PR #39290.

[trjExpensify]

Okay, so we need someone to work on a solution for this then.

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~01c405d2bc500b7f64

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @eh2077 (External)

[eh2077]

Posted on slack to attract proposals. This quite an old issue so it's not easy to be found by contributors.

cc @trjExpensify

[b4s36t4]

I'm not able to repro this, any specific steps need to follow?

[eh2077]

Waiting on proposals

[trjExpensify]

• Launch the App
• Login with any account
• Navigate to any conversation
• Send 2 password protected PDF
• Tap on it
• Tap "Enter the password" > enter password
• Close protected PDF file
• Dissable the internet connection
• Tap on the protected PDF submitted file

Interesting! @eh2077 are you still able to reproduce on Android, and if so, can you share the steps with @b4s36t4?

[eh2077]

I'll check this tmr

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[eh2077]

@trjExpensify I can't reproduce it on the emulator.

@mollfpr Are you still able to reproduce it?

[mvtglobally]

Issue not reproducible during KI retests. (First week)

[trjExpensify]

Sounds promising. @mollfpr can retry and then we can close if he can't either. I don't have an Android device.

[mvtglobally]

Issue not reproducible during KI retests. (Second week)

[eh2077]

Not overdue, issue is not reproducible

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[eh2077]

@trjExpensify I managed to test on an Android device and it's not reproducible

w_756d736983559b7332f27ba1eba4cb8675c108f6-2024-06-11.16_22_19.372.mp4

[eh2077]

So, I think we can close this. Do you agree?

[trjExpensify]

Yep, let's close. Sounds good!