[$500] Profile - Time Zone is not updated on secondary device after changing on main device

[kbecciv]

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Action Performed:

1. Go https://staging.new.expensify.com/
   and login on 2 devices
2. Change Time Zone in profile on main device
3. Verify Time Zone on secondary device

Expected Result:

Time Zone should be updated

Actual Result:

Time Zone is not updated

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android / native
• Android / Chrome
• iOS / native
• iOS / Safari
• Windows / Chrome
• MacOS / Desktop

Version Number: 1.3.6.0

Reproducible in staging?: Yes

Reproducible in production?: Yes

If this was caught during regression testing, add the test name, ID and link from TestRail:

Email or phone of affected tester (no customers):

Logs: https://stackoverflow.com/c/expensify/questions/4856

Notes/Photos/Videos: Any additional supporting documentation

Bug6033250_video_69.mp4

Expensify/Expensify Issue URL:

Issue reported by: Applause - Internal Team

Slack conversation:

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~01ad9119a009eaf79a
• Upwork Job ID: 1651357597669793792
• Last Price Increase: 2023-10-11
• Automatic offers:
• 0xmiroslav | Contributor | 26911215

[MelvinBot]

Triggered auto assignment to @conorpendergrast (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[MelvinBot]

Bug0 Triage Checklist (Main S/O)

• This "bug" occurs on a supported platform (ensure Platforms in OP are ✅)
• This bug is not a duplicate report (check E/App issues and #expensify-bugs)
  • If it is, comment with a link to the original report, close the issue and add any novel details to the original issue instead
• This bug is reproducible using the reproduction steps in the OP. S/O
  • If the reproduction steps are clear and you're unable to reproduce the bug, check with the reporter and QA first, then close the issue.
  • If the reproduction steps aren't clear and you determine the correct steps, please update the OP.
• This issue is filled out as thoroughly and clearly as possible
  • Pay special attention to the title, results, platforms where the bug occurs, and if the bug happens on staging/production.
• I have reviewed and subscribed to the linked Slack conversation to ensure Slack/Github stay in sync

[marcaaron]

I don't know why we are expecting this to work in realtime, but it would require a backend change and therefore is an Internal issue. Gonna take a quick look at this and will put it back where I found it if not immediately clear...

[MelvinBot]

Job added to Upwork: https://www.upwork.com/jobs/~01ad9119a009eaf79a

[MelvinBot]

Triggered auto assignment to Contributor Plus for review of internal employee PR - @0xmiroslav (Internal)

[marcaaron]

This works fine for me.

[marcaaron]

@kbecciv did we try testing on some other platform combinations to see if this is unique to Android & Windows?

[kbecciv]

@marcaaron I can request the QA team to reproduce the issue with different devices. Let me know and I will do that.

[marcaaron]

Yes please, let's reopen this if we can reproduce it. I am guessing this was some kind of temporary disruption because I can't reliably reproduce.

[kbecciv]

QA team is able to reproduce this issue on build v1.3.15-4

second.timezone.mp4

[conorpendergrast]

I could reliably produce this, when changing on my OSX native client (1.3.15-0) and iOS client app (1.3.15-5). To compare, I also changed pronouns between devices (always by changing the OSX app setting first).

Changing pronouns: 20 seconds, precisely, three times
Changing the Automatically determine your location setting: within less than a second
Changing timezone: I gave up after 2 minutes, it just didn't change on the mobile app (even after I exited and re-entered the Profile page)

So, yeah, reproduced!

[melvin-bot]

@conorpendergrast @marcaaron @0xmiroslav this issue is now 3 weeks old. There is one more week left before this issue breaks WAQ. What needs to happen to get a PR in review this week? Please create a thread in #expensify-open-source to discuss. Thanks!

[conorpendergrast]

@marcaaron This is internal, correct?

[marcaaron]

yeah, I am going to guess that this is related to some of the issues on staging with Pusher and multiple events stuff. I don't really have a great handle on what exactly is happening there and I'm going OOO next week so I'd probably suggest that we re-add the engineering label and get someone else to help if this is urgent.

FWIW I think the 3 week warning about WAQ is a bit unreasonable since it's only been "reopened" for 2 days.

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @s77rt (External)

[0xmiros]

I think we don't need a C+ here either, so unassigned @0xmiroslav

#18036 (comment)

I can take this back as C+

[melvin-bot]

📣 @0xmiroslav 🎉 An offer has been automatically sent to your Upwork account for the Contributor role 🎉 Thanks for contributing to the Expensify app!

Offer link
Upwork job
Please accept the offer and leave a comment on the Github issue letting us know when we can expect a PR to be ready for review 🧑‍💻
Keep in mind: Code of Conduct | Contributing 📖

[isabelastisser]

Great, thanks @0xmiroslav !

[isabelastisser]

We are still waiting for proposals.

[0xmiros]

@isabelastisser can you please remove Reviewing and add Help Wanted label?

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[marcaaron]

Waiting for proposals

[melvin-bot]

@isabelastisser, @marcaaron, @0xmiroslav Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

[marcaaron]

@0xmiroslav please leave updates on any daily issues you are assigned to avoid them going overdue

[0xmiros]

Waiting for proposals

Same ^

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[mvtglobally]

Issue not reproducible during KI retests. (First week)

[0xmiros]

I reproduced today but not constantly reproducible

Screen.Recording.2023-10-13.at.5.10.04.PM.mov

[isabelastisser]

@marcaaron It looks like the issue can no longer be reproduced, so I will close it now. Please feel free to reopen it if you disagree; thanks!