Android- Faulty back button- first shows hmm, it's not here page, then goes forward to concierge, then goes blank

[kavimuru]

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Action Performed:

1 Create a new workspace
2 Go to the admin page of the workspace
3 Send a message
4 Click on reply on thread. This will open the thread
5 Open the detail page (the icon on top)
6 Click on Leave thread. Verify concierge is opened.
7 Click on the back button: Verify you get “hmm, it’s not here page‘
8 Click on the back button again: Verify again Concierge is opened (which was NOT the last visited page. It basically takes you forward)
9 Click on the back button again: Verify nothing appears on screen

Expected Result:

Back button would work properly

Actual Result:

Back button not working properly. Concierge is opened twice and once nothing is displayed on the screen while another time it shows 'hmm, its not here' page

Workaround:

Can the user still use Expensify without this being fixed? Have you informed them of the workaround?

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android / native
• Android / Chrome
• iOS / native
• iOS / Safari
• MacOS / Chrome / Safari
• MacOS / Desktop

Version Number: 1.3.49-0
Reproducible in staging?: y
Reproducible in production?: y
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Notes/Photos/Videos: Any additional supporting documentation

Record_2023-07-30-18-47-56.mp4

az_recorder_20230802_072027.1.mp4

Expensify/Expensify Issue URL:
Issue reported by: @avi-shek-jha
Slack conversation: https://expensify.slack.com/archives/C049HHMV9SM/p1690762297106729

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• Upwork Job ID: 1696831825348169728
• Last Price Increase: 2023-08-30

[dukenv0307]

Proposal

Please re-state the problem that we are trying to solve in this issue.

Android- Faulty back button- first shows hmm, it's not here page, then goes forward to concierge, then goes blank

What is the root cause of that problem?

We goBack to the sidebar screen with shouldPopToTop as true to clear all previous pages in the stack navigator

App/src/pages/home/ReportScreen.js

Line 276 in 024d210

onNavigationMenuButtonClicked={() => Navigation.goBack(ROUTES.HOME, false, true)}

In goBack function, we only do this action if both shouldPopToTop and shouldPopAllStateOnUP are true

App/src/libs/Navigation/Navigation.js

Lines 104 to 108 in 024d210

	if (shouldPopToTop) {
	if (shouldPopAllStateOnUP) {
	shouldPopAllStateOnUP = false;
	navigationRef.current.dispatch(StackActions.popToTop());
	return;

But shouldPopAllStateOnUP is only true when we don't start on the small screen the screen size is changed

App/src/libs/Navigation/NavigationRoot.js

Lines 61 to 72 in 024d210

	useEffect(() => {
	if (firstRenderRef.current) {
	// we don't want to make the report back button go back to LHN if the user
	// started on the small screen so we don't set it on the first render
	// making it only work on consecutive changes of the screen size
	firstRenderRef.current = false;
	return;
	}
	if (!isSmallScreenWidth) {
	return;
	}
	Navigation.setShouldPopAllStateOnUP();

That makes back button in Header doesn't work properly

What changes do you think we should make in order to solve the problem?

We should update the condition here to clear all previous pages in the stack navigator if shouldPopToTop is true

if (shouldPopToTop || shouldPopAllStateOnUP) {
    if (shouldPopAllStateOnUP) {
        shouldPopAllStateOnUP = false;
    }
    navigationRef.current.dispatch(StackActions.popToTop());
    return;
}

App/src/libs/Navigation/Navigation.js

Lines 104 to 108 in 024d210

	if (shouldPopToTop) {
	if (shouldPopAllStateOnUP) {
	shouldPopAllStateOnUP = false;
	navigationRef.current.dispatch(StackActions.popToTop());
	return;

What alternative solutions did you explore? (Optional)

Before we call goBack here we can call Navigation.setShouldPopAllStateOnUP(); to set shouldPopAllStateOnUP as true

App/src/pages/home/ReportScreen.js

Line 276 in 024d210

onNavigationMenuButtonClicked={() => Navigation.goBack(ROUTES.HOME, false, true)}

Result

abc.mp4

[melvin-bot]

Triggered auto assignment to @mallenexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[melvin-bot]

Bug0 Triage Checklist (Main S/O)

• This "bug" occurs on a supported platform (ensure Platforms in OP are ✅)
• This bug is not a duplicate report (check E/App issues and #expensify-bugs)
  • If it is, comment with a link to the original report, close the issue and add any novel details to the original issue instead
• This bug is reproducible using the reproduction steps in the OP. S/O
  • If the reproduction steps are clear and you're unable to reproduce the bug, check with the reporter and QA first, then close the issue.
  • If the reproduction steps aren't clear and you determine the correct steps, please update the OP.
• This issue is filled out as thoroughly and clearly as possible
  • Pay special attention to the title, results, platforms where the bug occurs, and if the bug happens on staging/production.
• I have reviewed and subscribed to the linked Slack conversation to ensure Slack/Github stay in sync

[himanshuragi456]

Proposal

Please re-state the problem that we are trying to solve in this issue.

Android- Faulty back button- first shows hmm, it's not here page, then goes forward to concierge, then goes blank

What is the root cause of that problem?

To understand this, we need to understand how events are flowing after we hit "Leave Thread"

• Report.leaveRoom(props.report.reportID) is triggered.
• if we check inside leaveRoom, navigateToConciergeChat is being called after the API call. in API call, optimisticData instantly removes the Thread from the user's access and displays "hmm, it's not here" page.
• next, we get directed to "concierge" chat, which is fine and expected behaviour
• now if we click back button navigation, we get directed to the thread chat pages, to which we don't have access and hence the error page.

What changes do you think we should make in order to solve the problem?

• to fix first issue here, we should move navigateToConciergeChat to the top line of leaveRoom function. so that, the user get directed to "concierge" chat and then only the API call starts and removes thread's access.
• to fix the second issue, we need to clear the navigation stack so that the user gets directed to home screen when hitting the back arrow button.

What alternative solutions did you explore? (Optional)

N/A

[HezekielT]

This is dupe of #20908

[melvin-bot]

@mallenexpensify Huh... This is 4 days overdue. Who can take care of this?

[melvin-bot]

@mallenexpensify 6 days overdue. This is scarier than being forced to listen to Vogon poetry!

[melvin-bot]

This issue has not been updated in over 14 days. @mallenexpensify eroding to Weekly issue.

[melvin-bot]

@mallenexpensify this issue is now 3 weeks old. There is one more week left before this issue breaks WAQ. What needs to happen to get a PR in review this week? Please create a thread in #expensify-open-source to discuss. Thanks!

[melvin-bot]

@mallenexpensify Eep! 4 days overdue now. Issues have feelings too...

[mallenexpensify]

@kavimuru , can you see if you're able to reproduce? Per @HezekielT 's comment above, I'm wanting to see if #24165 fixes this issue. Thanks

[melvin-bot]

@mallenexpensify this issue is now 4 weeks old and preventing us from maintaining WAQ. This should now be your highest priority. Please post below what your plan is to get a PR in review ASAP. Thanks!

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~01e8f01ced5d4edfe6

[melvin-bot]

Triggered auto assignment to Contributor Plus for review of internal employee PR - @cubuspl42 (Internal)

[melvin-bot]

@cubuspl42, @mallenexpensify Huh... This is 4 days overdue. Who can take care of this?

[cubuspl42]

I believe the last action point was the request to @kavimuru from @mallenexpensify to re-test. I prioritized other issues, as this one seemed not confirmed to be reproducible.

[mallenexpensify]

For the reproducible steps in the OP, I get this
6 Click on Leave thread. Verify concierge is opened.

• Yes.

7 Click on the back button: Verify you get “hmm, it’s not here page‘

8 Click on the back button again: Verify again Concierge is opened (which was NOT the last visited page. It basically takes you forward)

9 Click on the back button again: Verify nothing appears on screen

so, I don't think the specific bug is reproducible and that it was fixed by
#24165

This bug was reported after one's linked in the above PR so the bug reporting bounty is not applicable. Thx