[$500] Help - No proper data fetching about the selected item ,Icon not loading and error message not properly shown.

[izarutskaya]

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Action Performed:

1. Login and go to settings.
2. Open help.
3. Tap on search icon and type "others" and search.
4. Now open any one of the data from the List.

Expected Result:

Proper data should be there according to the selected Item, Icon should be visible and error message must be proper.

Actual Result:

No Data shown it says "Didn't find what you looking for?", icon is missing and error message is not shown proper.

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android / native
• Android / Chrome
• iOS / native
• iOS / Safari
• MacOS / Chrome / Safari
• MacOS / Desktop

Version Number: v1.3.74-2

Reproducible in staging?: Y

Reproducible in production?: Y

If this was caught during regression testing, add the test name, ID and link from TestRail:

Email or phone of affected tester (no customers):

Logs: https://stackoverflow.com/c/expensify/questions/4856

Notes/Photos/Videos: Any additional supporting documentation

RPReplay_Final1695795372.MP4

screen-capture.9.webm

Recording.1661.mp4

Expensify/Expensify Issue URL:

Issue reported by: @nileshahir286

Slack conversation: https://expensify.slack.com/archives/C049HHMV9SM/p1695739026514179

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~01ae48be67ef26da5d
• Upwork Job ID: 1707086943653638144
• Last Price Increase: 2023-09-27

[melvin-bot]

Triggered auto assignment to @stephanieelliott (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~01ae48be67ef26da5d

[melvin-bot]

Bug0 Triage Checklist (Main S/O)

• This "bug" occurs on a supported platform (ensure Platforms in OP are ✅)
• This bug is not a duplicate report (check E/App issues and #expensify-bugs)
  • If it is, comment with a link to the original report, close the issue and add any novel details to the original issue instead
• This bug is reproducible using the reproduction steps in the OP. S/O
  • If the reproduction steps are clear and you're unable to reproduce the bug, check with the reporter and QA first, then close the issue.
  • If the reproduction steps aren't clear and you determine the correct steps, please update the OP.
• This issue is filled out as thoroughly and clearly as possible
  • Pay special attention to the title, results, platforms where the bug occurs, and if the bug happens on staging/production.
• I have reviewed and subscribed to the linked Slack conversation to ensure Slack/Github stay in sync

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @jjcoffee (External)

[AmjedNazzal]

I believe this is internal, go to google.com and search "expensify everything about chat" and you would get a result with the following url "https://help.expensify.com/articles/other/Everything-About-Chat#gsc.tab=0" but in reality the new url should be "https://help.expensify.com/articles/new-expensify/getting-started/chat/Everything-About-Chat#gsc.tab=0" which means google is yet to crawl the new structure of the website. maybe someone should update the sitemaps in Google Search Console.

[jjcoffee]

I believe @AmjedNazzal is correct, this needs to be internal @stephanieelliott.

[melvin-bot]

Current assignee @jjcoffee is eligible for the Internal assigner, not assigning anyone new.

[stephanieelliott]

Oh, actually this is a dupe of #27405