Multiple email threads created for the same group chat due to subject line inconsistency

[m-natarajan]

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Version Number: 1.3.84-0
Reproducible in staging?: y
Reproducible in production?: y
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @puneetlath
Slack conversation: https://expensify.slack.com/archives/C049HHMV9SM/p1697162566932439

Action Performed:

1. Send a message to a group chat

Expected Result:

Only one email notification is received

Actual Result:

Multiple emails are received

Workaround:

unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Android: Native

Android: mWeb Chrome

iOS: Native

iOS: mWeb Safari

MacOS: Chrome / Safari

MacOS: Desktop

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~01952eacb0f88b3f4d
• Upwork Job ID: 1712966728810754048
• Last Price Increase: 2023-10-13

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~01952eacb0f88b3f4d

[melvin-bot]

Triggered auto assignment to @trjExpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[melvin-bot]

Bug0 Triage Checklist (Main S/O)

• This "bug" occurs on a supported platform (ensure Platforms in OP are ✅)
• This bug is not a duplicate report (check E/App issues and #expensify-bugs)
  • If it is, comment with a link to the original report, close the issue and add any novel details to the original issue instead
• This bug is reproducible using the reproduction steps in the OP. S/O
  • If the reproduction steps are clear and you're unable to reproduce the bug, check with the reporter and QA first, then close the issue.
  • If the reproduction steps aren't clear and you determine the correct steps, please update the OP.
• This issue is filled out as thoroughly and clearly as possible
  • Pay special attention to the title, results, platforms where the bug occurs, and if the bug happens on staging/production.
• I have reviewed and subscribed to the linked Slack conversation to ensure Slack/Github stay in sync

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @mananjadhav (External)

[yakupafsin]

The issue description is somewhat unclear, but upon examining the screenshot, it appears that you've received multiple emails. The reason for this is that the users who are splitting the bills have email addresses that seem distinct but actually resolve to the same email address. For example:

1. [email protected]
2. [email protected]

Both of these emails, which you used for testing, essentially correspond to the same email address, [email protected]. However, in the application, these two emails appear as different users, resulting in the app sending emails to both email addresses, even though both emails end up in the same inbox ([email protected]).

Regarding the second screenshot, it's evident that you are receiving emails for different messages. Therefore, this behavior is not indicative of a bug in the system.

[puneetlath]

I think this will need to be Internal.

[melvin-bot]

Current assignee @mananjadhav is eligible for the Internal assigner, not assigning anyone new.

[trjExpensify]

Interesting, @puneetlath, we need to add Engineering to get it assigned internally.

[melvin-bot]

Triggered auto assignment to @MariaHCD (Engineering), see https://stackoverflow.com/c/expensify/questions/4319 for more details.

[melvin-bot]

Current assignee @MariaHCD is eligible for the Engineering assigner, not assigning anyone new.

[melvin-bot]

Triggered auto assignment to @marcaaron (Engineering), see https://stackoverflow.com/c/expensify/questions/4319 for more details.

[marcaaron]

Taking off @mananjadhav as this is an internal only issue.

[marcaaron]

Heads up I'm closing this in favor of https://github.com/Expensify/Expensify/issues/326099