[$500] Members - Workspace Member List Page Stuck in Forever Loading State After Inviting New Members

[kbecciv]

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Version Number: 1.3.85.0
Reproducible in staging?: y
Reproducible in production?: y
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @tranvantoan-qn
Slack conversation: https://expensify.slack.com/archives/C049HHMV9SM/p1697477533816919

Action Performed:

1. Login to any account
2. Go to Account Settings.
3. Open any Workspace (or create a new one).
4. Click on Members >> Invite.
5. Type an not-existing email with the domain @‌applause.expensifail.com, for example: [email protected]
6. Send the invite >> there will be a error message
7. Go to the #announce room and confirm that the invited email from step Fix babel build on master #5 is added to the member list.
8. Logout and then log in again.
9. Again, navigate to Account Settings >> Workspace >> Members.
10. Observed: The Workspace’s member list keeps loading indefinitely.

Expected Result:

Expected Result: .

1. The Workspace's member list should load and display without any issues, as the invited email has already been added as a member in the #announce room.
2. Alternatively, if there is an issue, the invited email should not be added as a new member.

Actual Result:

The Workspace's member list keeps loading indefinitely.

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Android: Native

Android.-.Native.2.mov

Android: mWeb Chrome

Android.-.Chrome.2.mov

iOS: Native

iOS.-.Native.2.MP4

iOS: mWeb Safari

iOS.-.Safari.1.MP4

MacOS: Chrome / Safari

MacOS.-.Safari.2.mov

MacOS.-.Chrome.4.mp4

Recording.5030.mp4

MacOS: Desktop

MacOS.-.Desktop.2.mov

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Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~0171cf99eaf358016e
• Upwork Job ID: 1714258626307084288
• Last Price Increase: 2023-10-31

Issue Owner

Current Issue Owner: @youssef-lr

[melvin-bot]

Triggered auto assignment to @alexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~0171cf99eaf358016e

[melvin-bot]

Bug0 Triage Checklist (Main S/O)

• This "bug" occurs on a supported platform (ensure Platforms in OP are ✅)
• This bug is not a duplicate report (check E/App issues and #expensify-bugs)
  • If it is, comment with a link to the original report, close the issue and add any novel details to the original issue instead
• This bug is reproducible using the reproduction steps in the OP. S/O
  • If the reproduction steps are clear and you're unable to reproduce the bug, check with the reporter and QA first, then close the issue.
  • If the reproduction steps aren't clear and you determine the correct steps, please update the OP.
• This issue is filled out as thoroughly and clearly as possible
  • Pay special attention to the title, results, platforms where the bug occurs, and if the bug happens on staging/production.
• I have reviewed and subscribed to the linked Slack conversation to ensure Slack/Github stay in sync

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @jjcoffee (External)

[s-alves10]

This looks like a backend issue

The backend should return valid data

[jjcoffee]

@s-alves10 Maybe we're providing the incorrect account ID? What's in the payload there?

[s-alves10]

@jjcoffee

[alexpensify]

@jjcoffee - what's the plan here? Do you agree with this feedback?

[alexpensify]

@jjcoffee - we need your feedback here. Thanks!

[jjcoffee]

@alexpensify Confirmed that this is a BE issue!

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[melvin-bot]

Current assignee @jjcoffee is eligible for the Internal assigner, not assigning anyone new.

[melvin-bot]

Triggered auto assignment to @youssef-lr (Engineering), see https://stackoverflow.com/c/expensify/questions/4319 for more details.

[alexpensify]

@youssef-lr - looks like the team found a backend issue. Can you please review for the next steps? Thanks!

[youssef-lr]

No update yet, I'm still on it. I should have an update by EOW or early next one.

[youssef-lr]

Ok I made some progress. It looks like this only happens in controlled domains (such as expensifail), when a domain is validated, only the admin of the domain will be able to invite someone to a workspace from the domain. This is because only the admin is able to invite members and in the process create accounts for them that are not in the closed state.

I think this is by design, but we probably need to figure out how to show a cleaner error in this case, or even find another solution to make this possible. I'll start a discussion in #eng-chat on Monday to get some input.

[youssef-lr]

Resuming work on this one this week.

[youssef-lr]

PR's ready.

[youssef-lr]

We're all set here.

[tranvantoan-qn]

@youssef-lr @alexpensify
What about the reporting bonus that should be applied for me, maybe we missed it?

[youssef-lr]

My bad sorry. @alexpensify I think we need to pay the reporting bonus here.

[alexpensify]

Heads up, I'm OOO until Tuesday and will review this request then.

[alexpensify]

I'm still catching up from being OOO-- I need another day to review this one.

[melvin-bot]

Current assignee @jjcoffee is eligible for the External assigner, not assigning anyone new.

[alexpensify]

@tranvantoan-qn - please accept the proposal in Upwork and I can complete the payment process there. Thanks!

https://www.upwork.com/jobs/~0186ed4230f672bcfe

[tranvantoan-qn]

@alexpensify I have accepted the offer, thank you!

[alexpensify]

All set here @tranvantoan-qn has been paid via Upwork! Closing!