[$500] Web - When opening a receipt with a workspace from OD, a red dot appears. There is no error message if the receipt fails.

[kbecciv]

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Version Number: 1.3.99.0
Reproducible in staging?: y
Reproducible in production?: y
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: Applause - Internal Team
Slack conversation:

Action Performed:

1 Case:

1. Create a WS from OD.
2. Navigate to the workspace chat as the employee
3. Select the option to Request money > Scan receipt
4. Select the option to upload a receipt
5. Upload a receipt file
6. Click on Request
7. Navigate to the request conversation
8. Wait until the scan of the receipt is complete
9. Once complete navigate to the request conversation

2 Case:

1. Create a WS from OD.
2. As the employee, navigate to the workspace chat
3. Select Request money > Scan
4. Upload a image of a blurry receipt
5. Complete the money request
6. After the scanned receipt shows a failure
7. Navigate to the workspace chat
8. Click on the preview to navigate to the report conversation

Expected Result:

1 Case:
Verify the amount is updated and displayed
Verify the merchant field is filled (this is only filled if the merchant is visible in the receipt picture)
2 Case:
Verify there's an error message indicating "receipt scanning failed. Please enter the details manually"

Actual Result:

1 Case:
Red dot appears when open a receipt if WS is from OD.
2 Case:
No error message indicating "receipt scanning failed. Please enter the details manually" if Receipt scan failed.

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

Case 1

Bug6277400_1700051664117.Case_1_Red_dot.mp4

Case 2

Bug6277400_1700051664118.Case_2_No_error_message_indicating_receipt_scanning_failed.mp4

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• Upwork Job URL: https://www.upwork.com/jobs/~014fcb884d4c1db2d5
• Upwork Job ID: 1724773389816594432
• Last Price Increase: 2024-01-31

[melvin-bot]

Triggered auto assignment to @kevinksullivan (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~014fcb884d4c1db2d5

[melvin-bot]

Bug0 Triage Checklist (Main S/O)

• This "bug" occurs on a supported platform (ensure Platforms in OP are ✅)
• This bug is not a duplicate report (check E/App issues and #expensify-bugs)
  • If it is, comment with a link to the original report, close the issue and add any novel details to the original issue instead
• This bug is reproducible using the reproduction steps in the OP. S/O
  • If the reproduction steps are clear and you're unable to reproduce the bug, check with the reporter and QA first, then close the issue.
  • If the reproduction steps aren't clear and you determine the correct steps, please update the OP.
• This issue is filled out as thoroughly and clearly as possible
  • Pay special attention to the title, results, platforms where the bug occurs, and if the bug happens on staging/production.
• I have reviewed and subscribed to the linked Slack conversation to ensure Slack/Github stay in sync

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @akinwale (External)

[melvin-bot]

@akinwale, @kevinksullivan Huh... This is 4 days overdue. Who can take care of this?

[keisyrzk]

Investigation results:

case 1 - scanned receipt values
Tried with two different PDFs and the server returns "0.00" value starting from "ReportScreen" component.
Test example: params.reportID = 3241712811412309

the red dot is appearing because the report has smart scan errors. Looks like the smart scan have problems with scanning the provided PDF receipt file.
The hasMissingSmartscanFields returns true as:

• hasReceipt(transaction) - true
• !isDistanceRequest(transaction) - true
• !isReceiptBeingScanned(transaction) - true
• areRequiredFieldsEmpty(transaction) - true

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no error message
The server response in this case is as follows:
[ { "amount": 0, "billable": false, "cardID": 18340638, "category": "", "comment": "", "created": "2023-11-20", "currency": "PLN", "filename": "w_e06bbd07a65bb1c6387e915a890cdbd50fa69f9e.pdf", "hasEReceipt": false, "merchant": "(none)", "modifiedAmount": 0, "modifiedCreated": "", "modifiedCurrency": "USD", "modifiedMerchant": "", "originalAmount": 0, "originalCurrency": "", "parentTransactionID": "", "receipt": { "receiptID": 674799630, "source": "https://www.expensify.com/receipts/w_e06bbd07a65bb1c6387e915a890cdbd50fa69f9e.pdf", "state": "SCANFAILED" }, "reimbursable": true, "reportID": "7288149649442128", "status": "Posted", "tag": "", "transactionID": "2258001490579795195" } ]

worth pointing that the scan failed
"state": "SCANFAILED"

---

Next Steps

• Is there any acceptable receipt forms so the algorithm is able to scan it?
• would recommend checking backend logic and the scanning algorithm as well

[melvin-bot]

📣 @keisyrzk! 📣
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[kevinksullivan]

@akinwale can you take a look at the above?

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[akinwale]

@kevinksullivan It looks like this may be a backend issue, as observed in the post.

[melvin-bot]

@akinwale, @kevinksullivan Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

[melvin-bot]

Current assignee @akinwale is eligible for the Internal assigner, not assigning anyone new.

[kevinksullivan]

ah apologies for missing that, updating the label.

[melvin-bot]

Triggered auto assignment to @deetergp (Engineering), see https://stackoverflow.com/c/expensify/questions/4319 for more details.

[melvin-bot]

@deetergp @akinwale @kevinksullivan this issue was created 2 weeks ago. Are we close to a solution? Let's make sure we're treating this as a top priority. Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!

[melvin-bot]

Current assignee @akinwale is eligible for the External assigner, not assigning anyone new.

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[melvin-bot]

@deetergp, @akinwale, @kevinksullivan Huh... This is 4 days overdue. Who can take care of this?

[melvin-bot]

@deetergp, @akinwale, @kevinksullivan Eep! 4 days overdue now. Issues have feelings too...

[deetergp]

Still waiting on a proposal.

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[melvin-bot]

@deetergp, @akinwale, @kevinksullivan Huh... This is 4 days overdue. Who can take care of this?

[deetergp]

Since we're still waiting on a proposal, I am setting it to weekly.

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[mvtglobally]

Issue not reproducible during KI retests. (First week)

[deetergp]

That's hopeful. If we get a second week of it not being reproducible, let's close it.

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[mvtglobally]

Issue not reproducible during KI retests. (Second week)

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[deetergp]

Hasn't been reproducible for 2 weeks, so let's close it.