When Desktop app updates then is backgrounded, chats don't load

[m-natarajan]

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Version Number:
Reproducible in staging?: needs reproduction
Reproducible in production?: needs reproduction
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @mallenexpensify
Slack conversation: https://expensify.slack.com/archives/C049HHMV9SM/p1702503781867299

Action Performed:

1. App is updated
2. App opens and is backgrounded (ie. another window is open on top of NewDot)

Expected Result:

App to load, inc. LHN and a chat

Actual Result:

App just shows the E logo and doesn't load until it's in the foreground.

Workaround:

unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

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[melvin-bot]

Triggered auto assignment to @dylanexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[melvin-bot]

Bug0 Triage Checklist (Main S/O)

• This "bug" occurs on a supported platform (ensure Platforms in OP are ✅)
• This bug is not a duplicate report (check E/App issues and #expensify-bugs)
  • If it is, comment with a link to the original report, close the issue and add any novel details to the original issue instead
• This bug is reproducible using the reproduction steps in the OP. S/O
  • If the reproduction steps are clear and you're unable to reproduce the bug, check with the reporter and QA first, then close the issue.
  • If the reproduction steps aren't clear and you determine the correct steps, please update the OP.
• This issue is filled out as thoroughly and clearly as possible
  • Pay special attention to the title, results, platforms where the bug occurs, and if the bug happens on staging/production.
• I have reviewed and subscribed to the linked Slack conversation to ensure Slack/Github stay in sync

[mallenexpensify]

@TMisiukiewicz want me to assign this to you?
Further discussion is here https://expensify.slack.com/archives/C05LX9D6E07/p1698250259267259

[TMisiukiewicz]

@mallenexpensify please assign me, thanks!

[mallenexpensify]

Assigned @TMisiukiewicz !
I feel like I had an instance late last week where the app was backgrounded and DID load. I'll attempt to reproduce and report back if it is loading while backgrounded.

[mallenexpensify]

I just updated to Version 1.4.14-0 and the app loaded while backgrounded.
I closed NewDot ,reopened and immediately backgrounded and the appeared to not show chats when backgrounded (I should prolly test this more though)

[TMisiukiewicz]

@mallenexpensify I was not able to reproduce it yet, gonna try again today also with reopening and immediate backgrounding 👍

[TMisiukiewicz]

Still cannot reproduce it in any way. However I have investigated when the splash screen is displayed and there are numerous conditions that has to be met to hide it:

• app needs to get server's response to determine if a room is public
• navigation is ready
• user is not authenticated or the sidebar is loaded
• splash screen is visible

I assume one of them is not met in some specific situation but since I couldn't reproduce it, it's hard to point which one. In my opinion the biggest possibility is server response and loaded sidebar, however I always got correct values here.

I closed NewDot ,reopened and immediately backgrounded and the appeared to not show chats when backgrounded (I should prolly test this more though)

@mallenexpensify did you see the green splash screen and Expensify logo in this situation, or you had skeleton loader instead of chats?

[mallenexpensify]

Just closed and reopened.

• Showed green page with icon for a while ~30 seconds
• App loaded as expected

So...I'm not experiencing the issue any more. I did post in #expensify-bugs to see if others were though, since it used to happen to me allllll the time
https://expensify.slack.com/archives/C049HHMV9SM/p1703025068775339?thread_ts=1702503781.867299&cid=C049HHMV9SM

[TMisiukiewicz]

Let's wait some time to see if it is reproducible for others then 👍

[dylanexpensify]

reviewing today reproducibility!

[mallenexpensify]

I think I had a weird instance this morn

• Updated desktop
• Background desktop briefly
• Put computer to sleep by dragging cursor to bottom left corner (not the same as closing lid on laptop)
• Logged back in using fingerprint
• When I finally foregrounded NewDot, it hadn't loaded, think it was just he E icon then skeleton then loaded.

Def an edge case but dropping in here cuz I happened to see this issue in my inbox

[melvin-bot]

@TMisiukiewicz, @dylanexpensify Huh... This is 4 days overdue. Who can take care of this?

[melvin-bot]

@TMisiukiewicz @dylanexpensify this issue was created 2 weeks ago. Are we close to a solution? Let's make sure we're treating this as a top priority. Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!

[melvin-bot]

@TMisiukiewicz, @dylanexpensify Still overdue 6 days?! Let's take care of this!

[melvin-bot]

@TMisiukiewicz, @dylanexpensify 8 days overdue is a lot. Should this be a Weekly issue? If so, feel free to change it!

[melvin-bot]

@TMisiukiewicz, @dylanexpensify 12 days overdue now... This issue's end is nigh!

[TMisiukiewicz]

still couldn't reproduce

[melvin-bot]

@TMisiukiewicz @dylanexpensify this issue is now 3 weeks old. There is one more week left before this issue breaks WAQ. What needs to happen to get a PR in review this week? Please create a thread in #expensify-open-source to discuss. Thanks!

[mallenexpensify]

Haven't had this happen for a bit and it doesn't appear others have so... gonna close

[mallenexpensify]

Reopening, this just happened to me now, Desktop was background for many minutes (unsure, but at least 10?) and didn't load til I clicked it. Pretty sure it happened yesterday too but I tested, by closing/reopening and it loaded correctly, so the bug might be specific to Desktop updating to a new version

[dylanexpensify]

Oh weird, will investigate

[mallenexpensify]

fwiw... gonna close again cuz I've been trying to reproduce and am unable to. I'm guessing others aren't able to either.