[hold for #34056]Adding a comment in domain chat #expensifail.com crashes

[m-natarajan]

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Version Number: 1.4.35-0
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @aldo-expensify
Slack conversation: https://expensify.slack.com/archives/C049HHMV9SM/p1706747593037209

Action Performed:

1. Sign into https://staging.new.expensify.com/r/75431276 on a browser with an expensifail account
2. Click the search bar in the upper left corner and search for "#expensifail.com" room
3. Try to add a comment
4. Verify you get an error (Auth GetRestrictedAuthTokenByEmail returned an error)

Expected Result:

The comment should be added

Actual Result:

Error appears: Unexpected error while posting the comment, please try again laterAuth GetRestrictedAuthTokenByEmail returned an error

Logs: https://www.expensify.com/_devportal/tools/logSearch/#query=request_id:(%2284e610de98092d8a-YVR%22)+AND+timestamp:[2024-01-31T23:26:57.858Z+TO+2024-02-01T01:26:57.858Z]&index=logs_expensify-026557

Workaround:

unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~018aa801eb047294a0
• Upwork Job ID: 1753560316765069312
• Last Price Increase: 2024-02-02

[melvin-bot]

Triggered auto assignment to @Christinadobrzyn (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[Christinadobrzyn]

I can reproduce this - updated the OP with the details.

I think this needs to be internal? adding that label for a buddy check.

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~018aa801eb047294a0

[melvin-bot]

Triggered auto assignment to Contributor Plus for review of internal employee PR - @getusha (Internal)

[Christinadobrzyn]

I think this can be part of vip-vsb since it relates to chat - I think this need to be internal based on the error

[Christinadobrzyn]

Asking in the vsb Slack channel how we want to handle this one - https://expensify.slack.com/archives/C066HJM2CAZ/p1707247660309079

[Christinadobrzyn]

Since this is internal - we're waiting for someone to pick this up

[melvin-bot]

@Christinadobrzyn, @getusha Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

[melvin-bot]

Auto-assigning issues to engineers is no longer supported. If you think this issue should receive engineering attention, please raise it in #whatsnext.

[Christinadobrzyn]

Going to add a few more labels to this job to try and get someone internally to pick it up. I think this is an internal job and I believe it is ready for someone to grab!

[Christinadobrzyn]

still waiting on this to get picked up

[melvin-bot]

@Christinadobrzyn @getusha this issue was created 2 weeks ago. Are we close to a solution? Let's make sure we're treating this as a top priority. Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!

[Christinadobrzyn]

Keeping this internal for eng to pick up when they have the bandwidth!

[melvin-bot]

@Christinadobrzyn @getusha this issue is now 4 weeks old and preventing us from maintaining WAQ. This should now be your highest priority. Please post below what your plan is to get a PR in review ASAP. Thanks!

[Christinadobrzyn]

There doesn't seem to be a way to add QA to our expensifail.com room in NewDot to test this. Asking @mallenexpensify if he can test for us to see if this is still happening - https://expensify.slack.com/archives/C01SKUP7QR0/p1709329998662989?thread_ts=1709307595.245699&cid=C01SKUP7QR0

[Christinadobrzyn]

I think this is still happening and I think it needs to be internal since it's affecting the expensifail.com accounts.

[mallenexpensify]

Was able to reproduce.

Logs -
logs-2024-03-01 23_38_25.029.txt

I logged out/in, and cleared cookies + local storage and the issue persists. Even though it shows an error when sending, when I signed back in, I saw messages that went through.

[Christinadobrzyn]

Oh interesting- since it's only affecting this one room, I'm not sure if this needs to be fixed @getusha what's your take?

[Christinadobrzyn]

I think this should still be evaluated by an internal engineer so going to keep this open for pick up

[Christinadobrzyn]

this is ready for pick up by an internal engineer

[Christinadobrzyn]

This is ready for an internal engineer when possible

[mvtglobally]

Issue not reproducible during KI retests. (Second week)

[Christinadobrzyn]

I'm still seeing this in staging

2024-03-15_13-48-29.mp4

[melvin-bot]

@Christinadobrzyn, @getusha Whoops! This issue is 2 days overdue. Let's get this updated quick!

[Christinadobrzyn]

Asking if we can merge this with - #34056

[Christinadobrzyn]

I guess this is different from #34056 so we'll keep this open to see if we can find someone to grab it

[Christinadobrzyn]

waiting for this to get picked up

[mvtglobally]

Issue not reproducible during KI retests. (Third week)

[mallenexpensify]

@Christinadobrzyn , let's close this for now. We can reopen or create a new one if it continues to be a pressing problem.