[$500] Web - Workspace - It's not accepting the SSN for the first time

[lanitochka17]

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Version Number: 1.4.44.0
Reproducible in staging?: Y
Reproducible in production?: N
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: Applause - Internal Team
Slack conversation:

Issue found when executing PR #29991

Action Performed:

1. Login with expensify account
2. Go to Settings > Wallet > Enable Wallet
3. Go through Chase plaid verification flow
4. Follow the flow until Additional details
5. Fill the form with following data: First name: Alberta Last name: Bobbeth SSN: 3333 Any other information for the rest of the fields
6. Press Save & continue

Expected Result:

It should accept it

Actual Result:

It's not accepting the SSN for the first time. I can continue after clicking on the button again

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

Bug6395828_1709136868318.bandicam_2024-02-27_19-32-36-367.mp4

View all open jobs on GitHub

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~019098329cb3e1ec5a

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @getusha (External)

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[melvin-bot]

Triggered auto assignment to @roryabraham (Engineering), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[puneetlath]

I talked to @joekaufmanexpensify and we don't think this should block the deploy given it's current usage. But let's definitely get it fixed.

[melvin-bot]

Triggered auto assignment to @JmillsExpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details.

[damadoko]

I think the bug came from BE, the error was retrived from UpdatePersonalDetailsForWallet.

[roryabraham]

@lanitochka17 the email of the account the bug occurred on would be helpful here. Managed to see from the video that it's

[email protected]

[roryabraham]

not able to find any logs for that account in a 72 hour period surrounding this issue's creation 😕

https://staging.expensify.com/_devportal/tools/logSearch/#sort=asc&size=10000&query=email%3A%22applausetester%2B0227rbt%40applause.expensifail.com%22%20AND%20timestamp%3A%5B2024-02-27T00%3A00%20TO%202024-02-29T23%3A59%5D

[roryabraham]

typo, it's +rb2 not +rbt

[roryabraham]

found logs, looks like an Idology error

[roryabraham]

Using mock Idology ExpectID API response

(throws error response)

lol

[roryabraham]

this is a fun gotcha. The Idology ExpectID mock is set up to fail if the last name of the user matches the middle name (just because we needed a way to test failure scenarios in the mock).

In this case, you used Bobbeth for the last name on this request, which caused that to fail.

So all this is expected behavior.