[$250] iOS - LHN - Unable to open Concierge chat in LHN after creating new account

[lanitochka17]

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Version Number: .1.4.63-9
Reproducible in staging?: Y
Reproducible in production?: Y
If this was caught during regression testing, add the test name, ID and link from TestRail: N/A
Issue reported by: Applause - Internal Team

Action Performed:

1. Launch New Expensify app
2. Log in with a new GMAIL account
3. Tap on Concierge chat

Expected Result:

Concierge chat opens

Actual Result:

Nothing happens when tapping on Concierge chat

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

Bug6455180_1713548334754.rpreplay_final1713548092.mp4

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~016a973a840d55da5c
• Upwork Job ID: 1781405725012254720
• Last Price Increase: 2024-04-26

[melvin-bot]

Triggered auto assignment to @joekaufmanexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[lanitochka17]

@joekaufmanexpensify FYI I haven't added the External label as I wasn't 100% sure about this issue. Please take a look and add the label if you agree it's a bug and can be handled by external contributors

[lanitochka17]

We think that this bug might be related to #vip-vsp

[joekaufmanexpensify]

Interesting. I can reproduce, and only on a new gmail/public domain account.

2024-04-19_15-30-28.mp4

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~016a973a840d55da5c

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @paultsimura (External)

[shahinyan11]

Proposal

Please re-state the problem that we are trying to solve in this issue.

iOS - LHN - Unable to open Concierge chat in LHN after creating new account

What is the root cause of that problem?

There it doesn't matter whether the user is new or not, the error is actual if there is only one element in the list.
It is a bug of the @shopify/flash-list package , currently we use 1.6.3. I tried to update to the latest version 1.6.4 and the Concierge chat started working, but a red layer with some message appeared on it.. At this moment package has problems with new architecture of react native. See below attachment.

.

What changes do you think we should make in order to solve the problem?

Add disableAutoLayout={true} prop for FlashList component. Here In the package documentation is mentioned that we need to set the disableAutoLayout to true while you apply special behavior to the CellRendererComponent

What alternative solutions did you explore? (Optional)

Add one empty View as a first item in list

[sword1202]

Contributor details
Your Expensify account email: [email protected]
Upwork Profile Link: https://www.upwork.com/freelancers/~0194d962e1f9098218
I would like to join to slack channel.

[melvin-bot]

⚠️ Missing/invalid email or upwork profile link. Please make sure you add both your Expensify email and Upwork profile link in the format specified.

[joekaufmanexpensify]

Proposals pending review

[paultsimura]

@joekaufmanexpensify please reassign a random C+ – I'm going OOO soon, trying to wrap up my current tasks this week.

[joekaufmanexpensify]

Sounds good. Will do!

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @ahmedGaber93 (External)

[joekaufmanexpensify]

Pending review from @ahmedGaber93

[ahmedGaber93]

@joekaufmanexpensify @shahinyan11
I can't reproduce in simulator (iOS 17.2) with the latest main, is anyone still able to reproduce?
Also, after create a new account, I can see two chats in chat list (slefDM and Concierge).

Screen.Recording.2024-04-23.at.6.14.25.PM.mov

[shahinyan11]

@joekaufmanexpensify @shahinyan11 I can't reproduce in simulator (iOS 17.2) with the latest main, is anyone still able to reproduce? Also, after create a new account, I can see two chats in chat list (slefDM and Concierge).

@ahmedGaber93 I mentioned in my proposal that it reproducible only if there is one chat in . So It can't be reproducible with multiple chats

[ahmedGaber93]

@shahinyan11 Ah, after trying to force LHNOptionsList.tsx to display only one chat here, I can reproduce.

- data={data}
+ data={[data[0]]}

[ahmedGaber93]

Another cases for this issue (Flashlist item not clickable).

1. Login with new account (important to limit the result in step 3).
2. Open selfDM chat.
3. In composer type @, the mention suggestion displays 3 items (here, concierge, you).

Issue 1: if you click on the last item, the last item not clickable.
Issue 2: sometimes last item jumps to the previous item and last item space appear as empty space.
Issue 3: if you type @yourEmail and Flashlist displays only one item (you). The item is not clickable.

Screen.Recording.2024-04-23.at.8.27.45.PM.mov

[ahmedGaber93]

@shahinyan11 Thanks for the proposal, your proposal works in this issue case, but not works for a similar cases here #40604 (comment), also I think it is workaround as the issue seem related to Flashlist with new arch.

After applied your fix.

Screen.Recording.2024-04-23.at.8.39.42.PM.mov

[ahmedGaber93]

I think this issue is related to #13767, and have similar root cause of

• [HOLD for payment 2024-04-25] [$500] iOS - Wallet - Bank button is not responsive #40077
• [HOLD for payment 2024-05-03] [$1000] Android - LHN - Unable to open reports, tasks and threads in LHN #40048
• [$1000] Android - Unable to access popup menu while "New message" marker is visible #40108

Because I see @WoLewicki and @roryabraham work here #40191 (this PR is reverted) to fix Flashlist issues, I tagged you here to confirm you are aware of this issue.

Thanks!

[shahinyan11]

Another cases for this issue (Flashlist item not clickable).

1. Login with new account (important to limit the result in step 3).
2. Open selfDM chat.
3. In composer type @, the mention suggestion displays 3 items (here, concierge, you).

Issue 1: if you click on the last item, the last item not clickable. Issue 2: sometimes last item jumps to the previous item and last item space appear as empty space. Issue 3: if you type @yourEmail and Flashlist displays only one item (you). The item is not clickable.

@ahmedGaber93 Are you tried to add disableAutoLayout={true} form mentions FlashList ?

[shahinyan11]

also I think it is workaround as the issue seem related to Flashlist with new arch.

@ahmedGaber93 Why a workaround. I mentioned an article in the official documentation where it is suggested to use disableAutoLayout={true}

[ahmedGaber93]

Are you tried to add disableAutoLayout={true} form mentions FlashList ?

Yes, add here the result #40604 (comment)

[joekaufmanexpensify]

@ahmedGaber93 are we close to selecting a proposal here?

[ahmedGaber93]

@joekaufmanexpensify Unfortunately, the above proposal does not fix the issue.
We are still waiting for proposals.

[joekaufmanexpensify]

Got it, sounds good!

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[joekaufmanexpensify]

Awaiting proposals

[joekaufmanexpensify]

Still awaiting proposals

[mvtglobally]

Issue not reproducible during KI retests. (First week)

[joekaufmanexpensify]

Yep, this is working fine for me too now. Closing as whatever the issue was, it seems to have been fixed!