[Hold #51707] Logged out on HybridApp after not using the app for ~12 hours

[m-natarajan]

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Version Number: 9.0.45-3
Reproducible in staging?: yes
Reproducible in production?: yes
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @AndrewGable
Slack conversation: https://expensify.slack.com/archives/C049HHMV9SM/p1728142235488769

Action Performed:

1. Delete the HybridApp if you have it installed
2. Download the latest version from TestFlight
3. Open the HybridApp
4. Sign in to an existing account
5. Kill the app
6. Wait 4+ hours
7. Open the HybridApp

Expected Result:

User is not signed out

Actual Result:

“Your session has expired” message appears

Workaround:

unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

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[melvin-bot]

Triggered auto assignment to @sakluger (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[MelvinBot]

This has been labelled "Needs Reproduction". Follow the steps here: https://stackoverflowteams.com/c/expensify/questions/16989

[sakluger]

I commented in the original thread - @trjExpensify is working on reproducing at the moment.

[sakluger]

No update

[sakluger]

We're still working on reproducing this consistently in the thread.

[melvin-bot]

@sakluger Whoops! This issue is 2 days overdue. Let's get this updated quick!

[sakluger]

We're still discussing in the Slack thread.

[melvin-bot]

@sakluger this issue was created 2 weeks ago. Are we close to a solution? Let's make sure we're treating this as a top priority. Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!

[melvin-bot]

@sakluger Whoops! This issue is 2 days overdue. Let's get this updated quick!

[sakluger]

Not really sure what the next step is here so I asked in the Slack thread: https://expensify.slack.com/archives/C049HHMV9SM/p1728142235488769

[sakluger]

This behavior is expected for unvalidated accounts - unvalidated accounts are logged out after 2+ hours of inactivity because we don’t give them an infinite session. I updated the OP steps the focus on existing accounts instead of unvalidated ones, and moved the priority to weekly.

[muttmuure]

This is a duplicate - we'll work on it over here since it has a good #quality thread with CallStack on the go: #51185

[trjExpensify]

Hmm, gotcha. That issue OP doesn't sound like this issue on mobile (incl. HybridApp). 🤔

Be on a bad connection
Open the ND

ND is stuck at the splash screen and refreshing the screen logs user out

MacOS: Chrome / Safari

The bug I'm, and others are experiencing, doesn't hang on the splash screen. I'm just straight up signed out or hit the "session expired" screen.

[muttmuure]

That thread has been a bit of a catch-all for being logged out.

But it sounds like there are a variety of flavours of this, so we can keep all of the issues open while we fix the unit test that should be catching autheticate errors that aren't dismissed when going offline

[mvtglobally]

Issue not reproducible during KI retests. (First week)

[muttmuure]

Being worked on here too: #51707

[sakluger]

@muttmuure do you know why we have two GH issues for this bug? Can we consolidate?

[trjExpensify]

Because it's not conclusive yet if that issue solves the mobile/HybridApp issues:

But it sounds like there are a variety of flavours of this, so we can keep all of the issues open while we fix the unit test that should be catching autheticate errors that aren't dismissed when going offline

[muttmuure]

Yeah this one calls out HybridApp, and we also have reports of this happening on web, so let's make sure we catch all of them

[mvtglobally]

Issue not reproducible during KI retests. (Second week)

[sakluger]

No updates here for now.

[mvtglobally]

Issue not reproducible during KI retests. (Third week)

[muttmuure]

This is merged now - #52727

[muttmuure]

We're not seeing it anymore, I don't think, so let's close this one out.