[$250] Mobile browser camera too zoomed in and not focusing. (iPhone Pro Max 16)

[m-natarajan]

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Version Number: 9.0.51-4
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?:
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @ryanschaffer
Slack conversation: https://expensify.slack.com/archives/C049HHMV9SM/p1729635637264959

Action Performed:

1. Open New Expensify in mobile browser (I used incognito tab on chrome on an iphone 16 pro max)
2. Click green plus
3. Click Submit Expense
4. Enable camera permission
5. Camera is too zoomed in and unable to focus

Expected Result:

The camera is at a normal zoom level and focuses on the text

Actual Result:

The camera is super zoomed in and unable to focus on the text

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

ScreenRecording_10-23-2024.19-10-39_1.MP4

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Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~021852190537586837285
• Upwork Job ID: 1852190537586837285
• Last Price Increase: 2024-12-13

Issue Owner

Current Issue Owner: @alitoshmatov

[melvin-bot]

Triggered auto assignment to @RachCHopkins (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[RachCHopkins]

Opened an incognito window on iOS chrome and totally unable to tap into the email box. Tapped once and it says "please enter an email or phone number" in red. I am unable to tap to get the keyboard. Same non-incognito.

Got in on Safari.

Zoom is totally normal on iPhone 14 on iOS 18.0.1

[RachCHopkins]

@m-natarajan is your team able to reproduce this?

[MelvinBot]

This has been labelled "Needs Reproduction". Follow the steps here: https://stackoverflowteams.com/c/expensify/questions/16989

[RachCHopkins]

Waiting on repro.

[RachCHopkins]

Requested help here

[RachCHopkins]

Applause has replicated this and said it's specific to mobile Chrome and this iPhone version.

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~021852190537586837285

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @alitoshmatov (External)

[melvin-bot]

@RachCHopkins, @alitoshmatov Whoops! This issue is 2 days overdue. Let's get this updated quick!

[RachCHopkins]

No proposals yet!

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[alitoshmatov]

No proposals, also can't reproduce as it requires physical iphone 16

[melvin-bot]

📣 It's been a week! Do we have any satisfactory proposals yet? Do we need to adjust the bounty for this issue? 💸

[fabioh8010]

Working on this right now Melvin

[fabioh8010]

Having problems with building for iOS device, will continue tomorrow

[mvtglobally]

Issue not reproducible during KI retests. (First week)

[fabioh8010]

Tests done, asked @pac-guerreiro to edit the PR content and open it to review since he's the author.

[fabioh8010]

FYI I will be heading to vacations and will return on January 7th, so we will find someone (preferably with a 3-camera device) in our team to take over this issue from me. @pac-guerreiro will also help with updating the PR description if necessary.

[melvin-bot]

@RachCHopkins, @alitoshmatov Now this issue is 8 days overdue. Are you sure this should be a Daily? Feel free to change it!

[alitoshmatov]

I will confirm this!

Oh, I assume you meant that you do confirm.

We will have to get approval of internal engineer before proceeding to PR

[alitoshmatov]

We decided to implement this proposal from @fabioh8010 but it looks like someone else will be taking over, so not sure whom to assign

C+ reviewed 🎀 👀 🎀

[melvin-bot]

Triggered auto assignment to @deetergp, see https://stackoverflow.com/c/expensify/questions/7972 for more details.

[pac-guerreiro]

@RachCHopkins I applied @fabioh8010 updates to the PR description, removed the [WIP] label and opened it to review 😄

[mvtglobally]

Issue not reproducible during KI retests. (Second week)

[deetergp]

If the issue has not been reproducible for the last two weeks, is this PR still necessary?

[pac-guerreiro]

@deetergp I'll need to wait for @fabioh8010 to come back next week and confirm it

[fabioh8010]

I'm going to test again today!

[fabioh8010]

It seems that the issue is not reproducible anymore (tested on Production). cc @deetergp @pac-guerreiro @alitoshmatov

ScreenRecording_01-07-2025.16-26-45_1-compressed.MP4

ScreenRecording_01-07-2025.16-27-39_1-compressed.MP4

[alitoshmatov]

Weird, seems like nothing has changed in https://github.com/Expensify/App/blob/main/src/pages/iou/request/step/IOURequestStepScan/index.tsx

I think we can hold the PR and wait couple of days to retest this

[deetergp]

Alright. Let's retest it on Friday, and if it still isn't reproducible, let's close it out.

[deetergp]

It's Friday! 🎉 Time to give this one another test @alitoshmatov?

[fabioh8010]

Just tested it now and still not reproducible anymore (tested on Production). cc @deetergp @pac-guerreiro @alitoshmatov

ScreenRecording_01-13-2025.09-25-35_1-compressed.MP4

ScreenRecording_01-13-2025.09-26-41_1-compressed.MP4

[deetergp]

Since this already seems to have been resolved in prod, we are going to close this one.