LHN - There is no "Your space" chat when login after being added to WS

[lanitochka17]

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Version Number: 9.0.67-0
Reproducible in staging?: Y
Reproducible in production?: Y
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?: N/A
If this was caught during regression testing, add the test name, ID and link from TestRail: N/A
Issue reported by: Applause - Internal Team

Action Performed:

1. Navigate to http://www.staging.new.expensify.com/
2. Admin - Create workspace and add a member of non existing user(user A)
3. User A - Log in with other tab using the account used in step 2

Expected Result:

After the user log in there is "Your space" chat

Actual Result:

There is no "your space" in LHN

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

Bug6677417_1732654279294.bandicam_2024-11-26_23-37-15-382.mp4

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[melvin-bot]

Triggered auto assignment to @mallenexpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[bernhardoj]

This is a BE issue. If we sign in with a new account without being added to a WS, the self DM is pinned, so it's shown on the LHN. But if we sign in with a new account with being added to a WS, the self DM isn't pinned and because it's empty, it's hidden from the LHN.

[jacobkim9881]

It's `"isPinned": false,` report from `OpenApp` API:

[info] [Network] Finished API request in 670ms - {"command":"OpenApp","jsonCode":200,"requestID":"8e91db1e28fbea15-ICN"} 

{
    "onyxMethod": "mergecollection",
    "key": "report_",
    "value": {
        "report_1571593283644459": {
            "avatarUrl": null,
            "chatReportID": null,
            "chatType": "selfDM",
            "currency": "USD",
            "description": "",
            "errorFields": {
                "export": null,
                "notFound": null
            },
            "fieldList": null,
            "hasOutstandingChildRequest": false,
            "hasOutstandingChildTask": false,
            "hasParentAccess": null,
            "invoiceReceiver": null,
            "iouReportID": null,
            "isCancelledIOU": false,
            "isDeletedParentAction": null,
            "isOwnPolicyExpenseChat": false,
///////////////////////It makes Your space hidden//////////////////////
            "isPinned": false,
/////////////////////////////////////////////
            "isWaitingOnBankAccount": false,
            "lastActionType": "CREATED",
            "lastActorAccountID": "18749792",
            "lastMentionedTime": null,
            "lastMessageHtml": "",
            "lastMessageText": "",
            "lastReadSequenceNumber": 0,
            "lastReadTime": null,
            "lastVisibleActionCreated": "2024-11-27 11:42:09.642",
            "lastVisibleActionLastModified": "2024-11-27 11:42:09.642",
            "managerID": 0,
            "nonReimbursableTotal": 0,
            "oldPolicyName": "",
            "ownerAccountID": 18749792,
            "parentReportActionID": null,
            "parentReportID": null,
            "participants": {
                "18749792": {
                    "notificationPreference": "mute"
                }
            },
            "permissions": [],
            "policyAvatar": null,
            "policyID": "_FAKE_",
            "policyName": null,
            "private_isArchived": "",
            "reportID": "1571593283644459",
            "reportName": "",
            "stateNum": 0,
            "statusNum": 0,
            "total": 0,
            "tripData": null,
            "type": "chat",
            "unheldNonReimbursableTotal": 0,
            "unheldTotal": 0,
            "visibility": null,
            "welcomeMessage": "",
            "writeCapability": "all"
        },
        "report_4695822381380308": {
            "avatarUrl": null,
            "chatReportID": null,
            "chatType": "policyExpenseChat",
            "currency": "USD",
            "description": "",
            "errorFields": {
                "export": null,
                "notFound": null
            },
            "fieldList": null,
            "hasOutstandingChildRequest": false,
            "hasOutstandingChildTask": false,
            "hasParentAccess": null,
            "invoiceReceiver": null,
            "iouReportID": null,
            "isCancelledIOU": false,
            "isDeletedParentAction": null,
            "isOwnPolicyExpenseChat": true,
            "isPinned": true,
            "isWaitingOnBankAccount": false,
            "lastActionType": "CREATED",
            "lastActorAccountID": "18749792",
            "lastMentionedTime": null,
            "lastMessageHtml": "",
            "lastMessageText": "",
            "lastReadSequenceNumber": 0,
            "lastReadTime": "2024-11-27 11:42:09.703",
            "lastVisibleActionCreated": "2024-11-27 11:42:09.703",
            "lastVisibleActionLastModified": "2024-11-27 11:42:09.703",
            "managerID": 0,
            "nonReimbursableTotal": 0,
            "oldPolicyName": "",
            "ownerAccountID": 18749792,
            "parentReportActionID": null,
            "parentReportID": null,
            "participants": {
                "18747347": {
                    "notificationPreference": "always"
                },
                "18749792": {
                    "notificationPreference": "always"
                }
            },
            "permissions": [],
            "policyAvatar": "",
            "policyID": "E0E7988685131342",
            "policyName": "Jacobkim's Workspace 1",
            "private_isArchived": "",
            "reportID": "4695822381380308",
            "reportName": "Chat Report",
            "stateNum": 0,
            "statusNum": 0,
            "total": 0,
            "tripData": null,
            "type": "chat",
            "unheldNonReimbursableTotal": 0,
            "unheldTotal": 0,
            "visibility": null,
            "welcomeMessage": "",
            "writeCapability": "all"
        },
        "report_5303854524092736": {
            "avatarUrl": null,
            "chatReportID": null,
            "chatType": "system",
            "currency": "USD",
            "description": "",
            "errorFields": {
                "export": null,
                "notFound": null
            },
            "fieldList": null,
            "hasOutstandingChildRequest": false,
            "hasOutstandingChildTask": false,
            "hasParentAccess": null,
            "invoiceReceiver": null,
            "iouReportID": null,
            "isCancelledIOU": false,
            "isDeletedParentAction": null,
            "isOwnPolicyExpenseChat": false,
            "isPinned": false,
            "isWaitingOnBankAccount": false,
            "lastActionType": "CREATED",
            "lastActorAccountID": "",
            "lastMentionedTime": null,
            "lastMessageHtml": "",
            "lastMessageText": "",
            "lastReadSequenceNumber": 0,
            "lastReadTime": null,
            "lastVisibleActionCreated": "2024-11-27 11:42:09.640",
            "lastVisibleActionLastModified": "2024-11-27 11:42:09.640",
            "managerID": 0,
            "nonReimbursableTotal": 0,
            "oldPolicyName": "",
            "ownerAccountID": 0,
            "parentReportActionID": null,
            "parentReportID": null,
            "participants": {
                "11665625": {
                    "notificationPreference": "hidden"
                },
                "18749792": {
                    "notificationPreference": "hidden"
                }
            },
            "permissions": [
                "read"
            ],
            "policyAvatar": null,
            "policyID": "_FAKE_",
            "policyName": null,
            "private_isArchived": "",
            "reportID": "5303854524092736",
            "reportName": "Chat Report",
            "stateNum": 0,
            "statusNum": 0,
            "total": 0,
            "tripData": null,
            "type": "chat",
            "unheldNonReimbursableTotal": 0,
            "unheldTotal": 0,
            "visibility": null,
            "welcomeMessage": "",
            "writeCapability": "all"
        },
        "report_7645576970172785": {
            "avatarUrl": null,
            "chatReportID": null,
            "chatType": "",
            "currency": "USD",
            "description": "",
            "errorFields": {
                "export": null,
                "notFound": null
            },
            "fieldList": null,
            "hasOutstandingChildRequest": false,
            "hasOutstandingChildTask": false,
            "hasParentAccess": null,
            "invoiceReceiver": null,
            "iouReportID": null,
            "isCancelledIOU": false,
            "isDeletedParentAction": null,
            "isOwnPolicyExpenseChat": false,
            "isPinned": true,
            "isWaitingOnBankAccount": false,
            "lastActionType": "ADDCOMMENT",
            "lastActorAccountID": "8392101",
            "lastMentionedTime": null,
            "lastMessageHtml": "",
            "lastMessageText": "Welcome to Expensify 👋 Hey there, I'm Concierge! If you have any questions a…",
            "lastReadSequenceNumber": 0,
            "lastReadTime": "2024-11-27 11:42:09.638",
            "lastVisibleActionCreated": "2024-11-27 11:42:09.639",
            "lastVisibleActionLastModified": "2024-11-27 11:42:09.639",
            "managerID": 0,
            "nonReimbursableTotal": 0,
            "oldPolicyName": "",
            "ownerAccountID": 0,
            "parentReportActionID": null,
            "parentReportID": null,
            "participants": {
                "8392101": {
                    "notificationPreference": "always"
                },
                "18749792": {
                    "notificationPreference": "always"
                }
            },
            "permissions": [
                "read",
                "write"
            ],
            "policyAvatar": null,
            "policyID": "_FAKE_",
            "policyName": null,
            "private_isArchived": "",
            "reportID": "7645576970172785",
            "reportName": "Chat Report",
            "stateNum": 0,
            "statusNum": 0,
            "total": 0,
            "tripData": null,
            "type": "chat",
            "unheldNonReimbursableTotal": 0,
            "unheldTotal": 0,
            "visibility": null,
            "welcomeMessage": "",
            "writeCapability": "all"
        }
    }
}

[melvin-bot]

@mallenexpensify Eep! 4 days overdue now. Issues have feelings too...

[mallenexpensify]

@maddylewis I added to #retain cuz the roadmap doc says "Deliver amazing support to NewDot-exclusive customers and address pain points in daily use" and this bug seems like it's specific to NewDot-only users.

I also feel like there might be a reason why we're handling "your space" differently but I couldn't find GHs or discussions about without going too far down the 🐰🕳.

[maddylewis]

got it! @mallenexpensify - will you add a screenshot of the expected view? im not 100% sure what "your space" is referring to.

[mallenexpensify]

The one below, which shows when you create a new account from scratch

[melvin-bot]

@mallenexpensify Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

[melvin-bot]

@mallenexpensify this issue was created 2 weeks ago. Are we close to a solution? Let's make sure we're treating this as a top priority. Don't hesitate to create a thread in #expensify-open-source to align faster in real time. Thanks!

[mallenexpensify]

Added Hot Pick, posted in #engineering-chat too since it's Critical

[mallenexpensify]

Will keep trying to find an internal engineer next week

[maddylewis]

@mallenexpensify - when you have a sec, could you write the responses to these prompts? and then ill add this to the HOT PICKS section of the Retain update today 👍

https://stackoverflowteams.com/c/expensify/questions/20462

[mallenexpensify]

Addressed some of the questions from the What are the requirements for a GitHub issue to be added to Hot Pick? SO here in #bug-zero
Created a BZ TextExpander snippet too! ;;hotpick

1. What is the expected outcome?

• See expected behaviour in OP

2. Why are we doing this / what value do we get out of this proposed change?

• "Your Space" account is supposed to exist and be shown, we want parity for the feature, as people will use it for notes.

3. What problem are we solving?

• Feature inconsistency

4. Priority and Impact
   Low, maybe medium, but we want to get it done.

5. Reproduction Steps
   See OP

6. Estimation of how long the ticket might take to complete
   If I had to guess, it should be pretty quick/easy

7. Who has experience or domain knowledge that might help us complete it?
   Unsure, @jacobkim9881 provided details above that might be helpful

8. Related Issues
   Can't think of any

9. Can it be worked on by contributors or not?
   No, looks like it's backend and needs to be external

10. Context for Any Existing Workarounds
    N/A

[melvin-bot]

@mallenexpensify Whoops! This issue is 2 days overdue. Let's get this updated quick!

[mallenexpensify]

From here, closing as the expected behaviour is

"Your space" doesn't shows at all.