Account - After log in with '[email protected]' the content does not load

[IuliiaHerets]

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Version Number: v9.0.76-6
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught during regression testing, add the test name, ID and link from TestRail: https://expensify.testrail.io/index.php?/tests/view/5346561
Email or phone of affected tester (no customers): [email protected]
Issue reported by: Applause Internal Team
Device used: All platforms and enviroments.
App Component: Other

Action Performed:

1. Open the app or go to: staging.new.expensify.com
2. Log in with the acc: [email protected]

Expected Result:

After logging in, the contents of the account are loaded.

Actual Result:

After logging in the content of the account continues to load endlessly

Workaround:

Unknown

Platforms:

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug6694346_1734189388645.endless_loading.mp4

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[melvin-bot]

Triggered auto assignment to @RachCHopkins (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[RachCHopkins]

This looks a LOT like #53277

[RachCHopkins]

Ok #53277 is fixed. @IuliiaHerets can we get a retest on this please?

[IuliiaHerets]

@RachCHopkins Issue is still reproducible in the latest build

bandicam.2024-12-30.15-55-26-979.mp4

[hannojg]

Hm, I wasn't able to reproduce on latest staging release with that same account 🤔

When you start the app, can you please:

1. Open the dev tools
2. Click on the network tab (this starts recording network requests)
3. Log in, wait in the stuck screen for ~2min
4. In the network tab you can now press export (the little arrow down in the top bar), and share the HAR file with us here please?

[mallenexpensify]

Thanks @hannojg and @IuliiaHerets. I posted in #qa

@Irina Zarutskaya
. Can you test one more time, following the details outlined here?
Thx

[izarutskaya]

@mallenexpensify Let me know if I can help something else

Recording.2948.mp4

HAR file

[RachCHopkins]

@mallenexpensify there's discussion continuing here on this topic today.

[mallenexpensify]

@hannojg , 👀 above from the retest.

Thanks @izarutskaya

[mvtglobally]

Issue not reproducible during KI retests. (First week)

[RachCHopkins]

Thanks @mvtglobally, keep me posted on whether it says that way!

[muttmuure]

Single user account, testing, making LOW

[mvtglobally]

Issue not reproducible during KI retests. (Second week)

[RachCHopkins]

Ok I'm calling it. Please reopen if it continues.