[$250] ND does not load on web and stuck in loading screen

[m-natarajan]

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Version Number:
Reproducible in staging?: need reproduction
Reproducible in production?: need reproduction
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?:
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @davidcardoza
Slack conversation (hyperlinked to channel name): #quality

Action Performed:

1. Open the ND on web

Expected Result:

Should be loading immediately

Actual Result:

Stuck at loading page and took 3 minutes to get it fully loaded

Workaround:

Can the user still use Expensify without this being fixed? Have you informed them of the workaround?

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

Please refer to the OP for the video and screenshots

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~021897141396529022469
• Upwork Job ID: 1897141396529022469
• Last Price Increase: 2025-03-05

Issue Owner

Current Issue Owner: @mananjadhav

[melvin-bot]

Triggered auto assignment to @VictoriaExpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[melvin-bot]

Triggered auto assignment to @tylerkaraszewski (AutoAssignerNewDotQuality)

[MelvinBot]

This has been labelled "Needs Reproduction". Follow the steps here: https://stackoverflowteams.com/c/expensify/questions/16989

[VictoriaExpensify]

Is this the loading screen you're talking about @davidcardoza ?

If so, then yup, I can recreate this issue and we should definitely fix it

[VictoriaExpensify]

I have a feeling it might have something to do with Supportal because, even though I have signed into New Expensify directly, the chats I am seeing are not mine. I assume this is the account of someone I have recently supportalled into

[VictoriaExpensify]

Ok even after restoring stashed login in Supportal, I'm getting the same results. I'm curious to see if anyone who does not use Supportal is able to reproduce this. If they can, then this can probably be worked on by an external contributor, but if they cannot, it is likely BE.

I'm going to add the External label to see if the assignee can reproduce this

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~021897141396529022469

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @mananjadhav (External)