User Testing: 10-05-2019

[jokosanyang]

Tasks:

1. Find a free toilet at a museum with baby changing facilities.
2. Can you add a new toilet with the auto-fill information?
3. Can you edit the waterstones toilet?
4. Explore the app.

Test equipment:

Outside team - Joko's phone and Freddie's laptop
Inside team - Rohan's laptop and Anna's laptop

Compensation:

• lollipops
• warm thanks
• promise of a returned favour

Venue:

• Pret near the station

Script:

• My name is Joko, I’m a developer on the application, the application we're working on is a tool to help you find the nearest public toilet when you're out and about in London.

• Thank for helping us today. Just so you know, my colleague will be observing the session today from over there. They're viewing the screen on our testing device and can hear your voice, so won't be a distraction.

• Does that sound like something you'd be willing to try out?

• I’d like to show you the prototype first. It's not fully complete yet, but I’m going to give you a few tasks to do from the our home page. It's a very free exercise so there are no right or wrong ways of doing things, this is not about you getting something wrong or right, we're looking to learn about the application. So that we know how you're finding it, we want you to talk aloud and tell us whatever you're thinking. And don't be worried about being offensive or repetitive, we're looking for honest feedback. So tell us anything that comes into your mind.

• You're going to be testing version A/B.

• The first task I’d like you to do is find a free toilet at a museum with baby changing facilities, whenever you're ready, please begin.

• Thank you, the next task I'd like you to do is __________. (repeat for remaining tasks).
  ?! Okay, if you were trying to get back to the main page, what would you do?

• How did you find using the application? Are there any features you thought were unnecessary or missing? Did anything stick out for you that you’d like to share?

• May I ask you a few additional questions about yourself?

  • What is your occupation?
  • Do you use apps often?
  • Have you used similar apps before?
  • Do you have any questions for me?

• The session is now complete, I’d like to thank you for the help you’ve given us to improve our application.

Template: (copy and paste in a new issue for each user)

Users name:
Version tested:

Users top three pain points using application:
1.
2.
3.
Users profile:
- What is your occupation?
- Do you use apps often?
- Have you used similar apps before?
- Do you have any questions for me?
Additional observations section:

[jokosanyang]

User 1 - Tested A

Name is really cute. Can't click on the baby. Couldn't click on museum. Was surprised that I can't move the map. It's just this part of the map. When I click on the Pret, it's gender neutral which is nice, but it's NOT! WHAT? It doesn't have baby change. Why did it appear when I clicked I need baby change?
It already changed it to something I don't have. I can only click save even though I didn't change it.
I should add a toilet. I should enter an address, I guess.
She clicks the logo to get back to the homepage.

Honest feedback:
It's a good idea. I would like to be able to scroll on the map. This is the closest toilet now, but if we were going to a park, I'd like to see the nearest to the park.
A rich yellow for the drop would be really disgusting. I don't think I want to be reminded about the pee.
What about static list? I don't mind, but a friend of mine hates everything to do with Google and would not like Google Maps. Maybe if it has its own map option?
It does everything it is supposed to do.
What if you added a rating system so the people know which ones are actually nice?

Do you have any questions for me?
Would it be free? Yes, we would not charge for this.
But how would you feel if we were sponsored by Domestos? Would the toilets be super clean?

[jokosanyang]

User 2
Version tested: B

Went to google maps and saved toilet as a favourite.

Couldn't navigate back to the home screen - tried to use back.

Ended on the add toilet, not edit toilet page. Difficult to find edit toilet page. Struggling to find information about toilet from the toilet list page.

Liked the minimal design. Very straightforward, either add or find a toilet. Thinks far fewer people would add a toilet than find a toilet, so should not be given the same weight in the user journey. Editing was not very obvious. Liked that it took her to Google Maps, as this is how she would navigate anyway.

Map instead of list would be much more useful. Or in Google Maps when you get a list of places, you see how far they are from your location.

This (list) interface should remind me of the filters that I have already selected. For example the baby-changing icon could be visible.

Google Maps, Citymapper.

Clicking the logo to go back is something more that mobile applications use than desktop, so it may not be intuitive on a desktop.

[jokosanyang]

User 3
Tested B

Finds it difficult to navigate to the information page to edit the toilet. Did not know how to edit the toilet.

Simple, but not straightforward to change the toilets. Would not add any features. Would prefer a map to a list of toilets. Does not tell you how nearby the toilets are. When you are looking for toilets, you don't know where you are.

[jokosanyang]

Users 4 and 5:
Tested B

When trying to find out more information about the toilet, found it difficult and went back. Once on information page it was easy to edit the page. Also found it intuitive to use the main page icon and add a new toilet.

Detail was hard to access. Perhaps number of toilets would be useful. Whether toilets were in or out of service. Perhaps list of toilets with distance away from me.

Citymapper has both a map and a list underneath, this would be useful.

[jokosanyang]

User 6
Version tested: B

Couldn't find icon path to home screen.
Likes the idea of the app.
Hard to tell the experience
Did not find the additional information page.
Prefers the list of toilets and then a link to Google Maps - shows beforehand which toilets you can use. You can rule out any toilets you don't want to use. Eg, UCL (not a student), Waterstones (got stairs)
I usually think "Can I park there?"
A map is not very specific. Just a location thing.

[jokosanyang]

User 7
Tested A

Easily selected the filters from the icons. understood each icon. DId not find extra menu for additional.
Pressed the icon at the top to go back to the main menu.
Quite clear, very simple. BW map is not easy to see.
Prefers map view, coz would choose toilet near to other toilets in case the one is not right or something?
Would use the app! It's hard to find toilets out there.

[tloth]

User 8
Version tested: A

Users profile:

• What is your occupation?
  data analyst
• Have you used similar apps before?
  no

Additional observations section:

• understood icons on filter page, found advanced options easily
• would rather the advanced options were on the regular options page, no expanding
• advanced options (type of toilet) not very clear
• map is cool, but you cannot see the actual address anywhere
• used the icon to get back to home easily

[tloth]

User 9
Version tested: A

Observations section:

• advanced options button not clear enough
• could use some colours
• got back to home page by tapping the tinkl drop but it took a while

[jokosanyang]

User 10
Version tested: A

lives in singapore
french, in paris its a nightmare
managed to select everything in filters
on map can't really see where they are
need a better map as it's difficult to see where i am
got to edit page fine
page is good
if using address you need something liek google maps to find the specific place and then you can see where you are
next thing you want to do is translate it into french and use it for paris
link it into google maps
mpa is better than list (interactive map)