Resume Update

index.html

@@ -14,7 +14,7 @@
 
       <div>
         <h1 id="user-name">Maria Rasheva</h1>
-        <p id="bio">I'm currently transitioning to a career in Software Testing. Leveraging my skills in organization, attention to detail and communication, I'm ready to excel in executing test plans and ensuring software quality.</p>
+        <p id="bio">I bring over 10 years of experience in sales and customer service with esteemed companies like Emirates Airlines and SiteGround Webhosting. For the last 8 months, I've shifted my focus towards gaining expertise in Software Testing and QA.</p>
         <p id="email">👉 [email protected]</p>
 
         <div id="socials--list">
@@ -29,61 +29,112 @@ <h1 id="user-name">Maria Rasheva</h1>
       <h2 class="work-history-title">Work History</h2>
       <div class="card--work-history">
         <strong>Project Management Assistant - Freelance | JAM Event Services, Dubai, The UAE</strong>
-        <p>Aug 2018 - Present</p>
-        <p>I provide support in administration, coordinating project activities, tracking progress, managing communication among team members and management.</p>
+        <p>Feb 2019 - Present</p>
+        <p>In this position, I have enhanced my organizational skills and attention to detail, crucial for software testing.
+      <ul>
+        <li>I assisted in project planning and coordination, ensuring tasks were executed with precision.</li>
+        <li>Maintained detailed project documentation, tracking progress and milestones.</li>
+        <li>Collaborated with team members to address project issues and meet deadlines.</li>
+        <li>Conducted quality assurance checks on project deliverables to ensure client satisfaction.</li>
+      </ul>
       </div>
 
       <div class="line-break-bottom"></div>
 
       <div class="card--work-history">
         <strong>Premium Flight Attendant | Emirates Airline, Dubai, The UAE</strong>
-        <p>Jun 2011 - Jul 2018</p>
-        <p>Essential skills for my position were: multitasking, following safety and service standards, effective communication with multinational crew members and premium customers, handling unexpected situations effectively, adaptability, and composure under pressure.</p>
+        <p>Jun 2011 - Jun 2018</p>
+        <p>As a Premium cabin crew member at Emirates Airlines, I honed meticulous attention to detail and a dedication to providing exceptional service, skills directly transferable to software testing:
+      <ul>
+        <li>Executed pre-flight preparations with precision, ensuring every detail was perfect.</li>
+        <li>Provided personalized service, anticipating and fulfilling passengers' needs effectively.</li>
+        <li>Responded calmly to emergencies, implementing protocols efficiently to ensure safety.</li>
+        <li>Communicated effectively with crew members, fostering a harmonious environment.</li>
+      </ul>   
+          With this experience, I am equipped to thoroughly test software, identify issues, and collaborate effectively with developers to ensure the highest quality standards.</p>
       </div>
 
       <div class="line-break-bottom"></div>
 
       <div class="card--work-history">    
         <strong>Sales and Customer Service Representative | TMD WebHosting Company, Plovdiv, Bulgaria</strong>
         <p>2009 - 2011</p>
+        <p>Provided customized hosting advice, boosting sales with extra services, prompt support, and market insights to enhance client satisfaction. Also educated clients on web hosting capabilities.</p>
       </div>
 
       <div class="line-break-bottom"></div>
 
       <div class="card--work-history">
         <strong>Sales and Customer Service Representative | SiteGround WebHosting Company, Plovdiv, Bulgaria</strong>
         <p>2007 - 2009</p>
-        <p>I specialized in providing personalized solutions to meet client needs while driving revenue growth. Through proactive sales tactics and effective communication, I ensured high levels of customer satisfaction and contributed to the company's success.</p>
-      </div>
-
+        <ul>
+         <li>Provided personalized guidance to customers in selecting hosting plans, ensuring alignment with their needs.</li>
+         <li>Successfully upsold additional services and features, driving revenue growth and customer satisfaction.</li>
+         <li>Delivered responsive support via email, chat, and phone, resolving inquiries promptly.</li>
+         <li>Stayed updated on industry trends to better assist customers and maintain competitiveness.</li>
+         <li>Educated customers on web hosting features, enhancing their utilization and satisfaction.</li>
+        </ul>
+
       <div class="line-break-bottom"></div>
     </section>
 
     <section class="section--page">
       <h2>Education</h2>
       <ul id="qualifications--list">
-        <li>✔️ QA Manual Testing Course - Pragmatic.bg, Sofia, Bulgaria | 2024</li>
-        <li>✔️ Emirates Aviation College - Premium Cabin Crew Safety, Security and Service Training, Dubai, the UAE | 2011 - 2018</li>
+        <li>✔️ Software Testing - Foundation Level - Pragmatic IT Learning & Outsourcing Center | March 2024</li>
+        <li>✔️ The Complete 2024 Software Testing Bootcamp, Udemy | Nov 2023 - April 2024</li>
+        <li>✔️ Emirates Aviation College - Safety, Security and Service Training, Dubai, the UAE | 2011 - 2018</li>
         <li>✔️ Bachelor in Hospitality Management - University of Economics, Varna, Bulgaria | 2002 - 2006</li>
       </ul>
     </section>
 
     <div class="line-break-bottom"></div>
 
     <section class="section--page">
-      <h2>Skills</h2>
+      <h2>Hard Skills</h2>
       <ul id="skills--list">
-        <li>✔️ Dedicated to Excellence</li>
-        <li>✔️ Effective Communicator</li>
-        <li>✔️ Attention to Detail </li>
-        <li>✔️ Self Driven</li>
-        <li>✔️ Adaptable</li>
-        <li>✔️ Team Player</li>
+        <li>✔️ Defect identification and reporting</li>
+        <li>✔️ Exploratory testing</li>
+        <li>✔️ Functional testing</li>
+        <li>✔️ Boundary value analysis</li>
+        <li>✔️ Black Box Testing</li>
+        <li>✔️ Test Case Creation and Execution</li>
+        <li>✔️ SDLC</li>
       </ul>
     </section>
 
     <div class="line-break-bottom"></div>
 
+    <section class="section--page">
+      <h2>Soft Skills</h2>
+      <ul id="skills--list">
+        <li>✔️ Self Driven</li>
+        <li>✔️ Team Player</li>
+        <li>✔️ Adaptable</li>
+        <li>✔️ Dedicated to Excellence</li>
+        <li>✔️ Effective Communicator</li>
+      </ul>
+    </section> 
+
+    <div class="line-break-bottom"></div>
+
+    <section class="section--page">
+      <h2>Tools</h2>
+      <ul id="skills--list">
+        <li>✔️ Jira</li>
+        <li>✔️ Visual Code Studio</li>
+        <li>✔️ Zephyr Scale Jira</li>
+        <li>✔️ Trello</li>
+        <li>✔️ Intellij Idea</li>
+        <li>✔️ Git</li>
+        <li>✔️ jMeter</li>
+        <li>✔️ HTTP & CSS</li>
+      </ul>
+    </section> 
+
+    <div class="line-break-bottom"></div>
+
+
     <section class="section--page">
       <h2>Languages</h2>
       <ul id="languages--list">