GlobalProtect App fails to perform disconnect action

[mikecj19]

GlobalProtect App fails to perform disconnect action on users after upgrading ForeScout OS to 8.4
Here is what the error is showing:
connect_module:92049:1653492898.740306:Wed May 25 11:34:58 2022: 1028842|392|107|log(3)|ActionHandler.isPackageRunning:113| >> Package name: globalprotect < |main-2052001577|ActionHandler
connect_module:92049:1653492898.740391:Wed May 25 11:34:58 2022: 1028842|392|107|log(3)|ActionHandler.isPackageRunning:114| >> Package Id: connect_globalprotect < |main-2052001577|ActionHandler
connect_module:92049:1653492898.740464:Wed May 25 11:34:58 2022: 1028842|392|107|log(3)|ActionHandler.isPackageRunning:115| >> Running set: [connect_globalprotect] < |main-2052001577|ActionHandler
connect_module:92049:1653492898.740534:Wed May 25 11:34:58 2022: 1028842|392|107|log(3)|FrameworkUtil.getPackageNameWithPrefix:424| >> Get app prefix: connect_globalprotect < |main-2052001577|FrameworkUtil
connect_module:92049:1653492898.740612:Wed May 25 11:34:58 2022: 1028842|392|107|log(3)|ActionHandler.executeAction:163| >> App globalprotect has rate limiter defined. < |main-2052001577|ActionHandler
connect_module:92049:1653492898.740744:Wed May 25 11:34:58 2022: 1028842|392|107|log(3)|FrameworkRateLimiter.askToExecute:67| >> Executing task < |main-2052001577|FrameworkRateLimiter
connect_module:92049:1653492898.740816:Wed May 25 11:34:58 2022: 1028842|392|107|log(3)|ActionHandler.checkFocal:76| >> nodeToForward: [] < |main-2052001577|ActionHandler
connect_module:92049:1653492898.740882:Wed May 25 11:34:58 2022: 1028842|392|107|log(3)|PythonConnector.run:110| >> Sending JSON request to python server on port 5000 < |pool-1-thread-195-1635178110|PythonConnector
connect_module:92049:1653492899.566099:Wed May 25 11:34:59 2022: 1028843|392|107|log(5)|PythonConnector.run:116| >> Received JSON response. Message type: [ACTION]. < |pool-1-thread-195-1635178110|PythonConnector
connect_module:92049:1653492899.566203:Wed May 25 11:34:59 2022: 1028843|392|107|log(1)|ActionCallback.handleError:51| >> Action unsuccessful due to Python exception < |pool-1-thread-195-1635178110|ActionCallback
connect_module:92049:1653492899.566478:Wed May 25 11:34:59 2022: main::_fslib_java_message_handle:399: Handling message from java: [_fslib_java_action_reply,{req={host={ip=IP_of_host},id=8727030213677171948,nodeid=261572027595819965,origid=8808520250333852340},ts=Invalid user name}]

====failed action

I am using the lastest version 1.2 of the App.
ForeScout version is 8.4
PA is 10.x
Any advice?

[ramganesh19]

I do have same issues with version 8.2.2 and App version 1.2