Contact page

[michelle-rago]

Tasks

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1. Review existing research
2. Conduct new research if needed
3. Add research questions to standards website
4. Draft standard in Google docs for internal sharing
5. Share draft with stakeholders
6. Develop draft standard
7. Publish draft to standards website
8. Conduct usability testing on the standard
9. Revise as needed
10. Decide what the compliance timeline should be
11. Get internal and external approvals to move to pending status

[michelle-rago]

Research on contact pages https://www.nngroup.com/articles/contact-us-pages/

From M-23:

"Maintain non-digital interaction options: Agencies must always maintain an accessible
method (i.e., physical availability) for completing a digital service through in-person,
paper-based, or other means, so customers without the ability to use a digital service are
not deprived of or impeded in their ability to access it. This means that agencies should
afford the public the ability to complete a transaction over at least one traditional service
channel (e.g., in person, postal mail, or phone)."

[michelle-rago]

Follow https://www.ftc.gov/news-events/news/press-releases/2023/03/federal-trade-commission-proposes-rule-provision-making-it-easier-consumers-click-cancel-recurring for impact.

[michelle-rago]

Guidance on phone numbers https://www.smashingmagazine.com/2022/09/phone-numbers-web-designers/

[evoeges]

Existing research summarized here in google docs. Research database here in airtable.

[juliaelman]

@evoeges @michelle-rago @rphillippi is further research needed to be done prior to moving this to pending?

[rphillippi]

There has been one comment about having cleaned up email addresses in discussions but otherwise no movement. I think we can move this one forward.

[michelle-rago]

I agree that this one can move forward. Are you still planning to have a "required by" date for pending standards though?

[juliaelman]

@michelle-rago to my knowledge, we will continue to have a "required by" for all pending standards.