Program SOP Validation and Clean-up

[kgkempe]

User Story
As a customer of Challenge.gov, I want to have a smooth customer experience through a transition in leadership.

Acceptance Criteria
Create a series of Standard Operating Procedures (SOPs) to support a leadership transition for the Open Innovation Program. SOPs will describe the process, cadence, link to relevant documents or folders, and identify PMO team points of contact.

SOPs to review and refine:

• Social media content (describe process, cadence, link to docs, team PoCs)
• Public newsletter content
• Federal newsletter content
• Challenge listing approvals
• Challenge.gov account approvals
• Website content updates
• Access to challenge follower lists on GovDelivery
• Events
• Office hours
• ZenDesk
• Data capture and presentation (Tableau)