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webapp shadow refresh
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webapp shadow refresh
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rneher-igel committed Nov 25, 2024
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Expand Up @@ -74,7 +74,7 @@ If the client's clock is off, then it will break either or both of these functio

**Q:** What are the IGEL OS editions and feature packs?

**A:** [IGEL Web Site: IGEL OS Editions and Feature Packs](https://www.igel.com/licensing). Existing customers will be migrated to `Standard Edition`.
**A:** [IGEL Web Site: IGEL OS Editions and Feature Packs](https://www.igel.com/licensing). Existing customers will be migrated to `Standard Edition`. [IGEL KB: IGEL OS Editions](https://kb.igel.com/en/igel-subscription-and-more/current/igel-os-editions)

**Q:** How to troubleshoot licensing problems?

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**A:** Shadowing from UMS Web App triggers the UMS Server to initiate a VNC session for shadowing. The VNC session is routed through the UMS Server. [IGEL KB - UMS and Devices: Secure Shadowing](https://kb.igel.com/en/universal-management-suite/12.06.100/igel-ums-and-devices-secure-shadowing-communicatio)

- **NOTE:** If web app shadow in browser is lost / hung, then try refreshing the web page.

**Q:** How to fix Slow VNC shadowing with 4K screens?

**A:** Enable `network.vncserver.snapfb` VNC option in registry.
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