Doesn't start at Windows 11

[german-github-member]

Is there an existing issue for this?

• I have searched the existing issues

Current Behavior

Installed at Windows 11 24H2 build 26100.1591.
Clicked at the Spotube app, nothing happen.
Tryed to start as admin, nothing happen.

Expected Behavior

i expecting a starting app called Spotube to play some music

Steps to reproduce

1. Visit the website: https://spotube.krtirtho.dev/
2. download the windows app: https://github.com/KRTirtho/Spotube/releases/latest/download/Spotube-windows-x86_64-setup.exe
3. installed the app, and ticked "Start after install"
4. after installing nothing happens.
5. searched the app in startmenu and clicked it, nothing happens.
6. tried to start as admin, nothing happens.
7. deinstalled
8. reinstalled with admin rights, same problem
9. tried starting with compatible mode, nothing happens
10. gave up

Operating System

Windows 11 24H2 build 26100.1591

Spotube version

Spotube-windows-x86_64-setup.exe

Installation source

Website (spotube.krtirtho.dev)

Additional information

started download from https://spotube.krtirtho.dev/ but the link pointed to https://github.com/KRTirtho/Spotube/releases/latest/download/Spotube-windows-x86_64-setup.exe

I only use Windows Security, no additional Anti-Virus or Security SW.

Self grab

• I'm ready to work on this issue!

[nanderer]

any app crash message in the event viewer or some logfile at %temp% or anything else to go on with?

[nanderer]

btw, latest version on release page on the day of creation of this issue is:
v3.8.0

[nanderer]

hey look, it dosent work on my windows 10 either, but at least i get a blank white window (nothing in event viewer or %temp% tho)

[nanderer]

hey i guess i figured it out, windows new protection stuff is going over board this time:

but after allowing it there, having to kill it using task manager and then restart it it is working fine, only question is why dose it want to listen to inbound network / providing a tcp/udp service, i dont see why it has to do that, it is supposed to work completely in client mode and not in server mode, if you use it for ipc please use 127.0.0.1 instead so this message dosent appear anymore.
[screenshot of windows firewall popup]
anyway i declined this and now it is working fine..

PS: somehow the screenshot was not taken correctly, but you should know how this windows firewall popup should look if an application is starting a server socket

[nanderer]

i am not sure if i changed anything on those security settings or not...

[PaErickson]

For me, previous version was working. Opened app and was prompted to install new version (3.8.0.0). I installed both as user, then as admin. No visual response when trying to start app. Then found this Windows error report (Report.wer file):

Report.wer file

Version=1
EventType=APPCRASH
EventTime=133703800668489012
ReportType=2
Consent=1
UploadTime=133703800672429710
ReportStatus=268435456
ReportIdentifier=9097d85e-0679-4d60-b47e-16d79b57c88c
IntegratorReportIdentifier=4afeae2f-d329-4160-85b5-5871a235eca8
Wow64Host=34404
NsAppName=spotube.exe
OriginalFilename=spotube.exe
AppSessionGuid=00001c40-0001-004e-ecef-bff7e502db01
TargetAppId=W:000650ed668ef769f9e4ef523e45dabb499700000904!0000ef14eb5fa51ea0b3ff9416f6d3845c4887eb8db5!spotube.exe
TargetAppVer=2024//08//11:09:18:36!0!spotube.exe
BootId=4294967295
TargetAsId=972
UserImpactVector=808452096
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=43d2b02108e1084e310321a7bbabeb1e
Response.BucketTable=4
Response.LegacyBucketId=1225860527866768158
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=spotube.exe
Sig[1].Name=Application Version
Sig[1].Value=3.8.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=66b881ec
Sig[3].Name=Fault Module Name
Sig[3].Value=MSVCP140.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=14.36.32532.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=04a30cf0
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0000000000012f58
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.22631.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=011c
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=011c280098c964d44009ac3ef4529c70
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=d885
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=d8858c20fb9e0bd0003ad28fb96c9fd0
UI[2]=C:\Program Files\Spotube\spotube.exe
LoadedModule[0]=C:\Program Files\Spotube\spotube.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\System32\USER32.dll
LoadedModule[5]=C:\WINDOWS\System32\win32u.dll
LoadedModule[6]=C:\Program Files\Spotube\app_links_plugin.dll
LoadedModule[7]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[8]=C:\Program Files\Spotube\bonsoir_windows_plugin.dll
LoadedModule[9]=C:\Program Files\Spotube\desktop_webview_window_plugin.dll
LoadedModule[10]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[11]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[12]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[13]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[14]=C:\WINDOWS\System32\ole32.dll
LoadedModule[15]=C:\WINDOWS\System32\combase.dll
LoadedModule[16]=C:\Program Files\Spotube\file_selector_windows_plugin.dll
LoadedModule[17]=C:\Program Files\Spotube\flutter_secure_storage_windows_plugin.dll
LoadedModule[18]=C:\Program Files\Spotube\local_notifier_plugin.dll
LoadedModule[19]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[20]=C:\Program Files\Spotube\media_kit_libs_windows_audio_plugin.dll
LoadedModule[21]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[22]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[23]=C:\Program Files\Spotube\permission_handler_windows_plugin.dll
LoadedModule[24]=C:\Program Files\Spotube\screen_retriever_plugin.dll
LoadedModule[25]=C:\WINDOWS\System32\sechost.dll
LoadedModule[26]=C:\Program Files\Spotube\sqlite3_flutter_libs_plugin.dll
LoadedModule[27]=C:\WINDOWS\System32\bcrypt.dll
LoadedModule[28]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[29]=C:\Program Files\Spotube\system_theme_plugin.dll
LoadedModule[30]=C:\Program Files\Spotube\tray_manager_plugin.dll
LoadedModule[31]=C:\Program Files\Spotube\url_launcher_windows_plugin.dll
LoadedModule[32]=C:\Program Files\Spotube\window_manager_plugin.dll
LoadedModule[33]=C:\Program Files\Spotube\WebView2Loader.dll
LoadedModule[34]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[35]=C:\WINDOWS\SYSTEM32\MSVCP140.dll
LoadedModule[36]=C:\Program Files\Spotube\flutter_windows.dll
LoadedModule[37]=C:\WINDOWS\System32\PSAPI.DLL
LoadedModule[38]=C:\WINDOWS\System32\SHLWAPI.dll
LoadedModule[39]=C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll
LoadedModule[40]=C:\WINDOWS\SYSTEM32\VCRUNTIME140_1.dll
LoadedModule[41]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[42]=C:\WINDOWS\System32\IMM32.dll
LoadedModule[43]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[44]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[45]=C:\WINDOWS\SYSTEM32\dwmapi.dll
LoadedModule[46]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[47]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[48]=C:\WINDOWS\SYSTEM32\OPENGL32.dll
LoadedModule[49]=C:\WINDOWS\SYSTEM32\OLEACC.dll
LoadedModule[50]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
LoadedModule[51]=C:\WINDOWS\SYSTEM32\UIAutomationCore.DLL
LoadedModule[52]=C:\WINDOWS\SYSTEM32\dxgi.dll
LoadedModule[53]=C:\WINDOWS\SYSTEM32\d3d9.dll
LoadedModule[54]=C:\WINDOWS\SYSTEM32\GLU32.dll
LoadedModule[55]=C:\WINDOWS\SYSTEM32\dxcore.dll
LoadedModule[56]=C:\WINDOWS\System32\NSI.dll
LoadedModule[57]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll
LoadedModule[58]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[59]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[60]=C:\WINDOWS\System32\shcore.dll
LoadedModule[61]=C:\WINDOWS\system32\IconCodecService.dll
LoadedModule[62]=C:\WINDOWS\SYSTEM32\WindowsCodecs.dll
LoadedModule[63]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[64]=C:\WINDOWS\SYSTEM32\directxdatabasehelper.dll
LoadedModule[65]=C:\WINDOWS\SYSTEM32\d3d11.dll
LoadedModule[66]=C:\WINDOWS\SYSTEM32\dcomp.dll
LoadedModule[67]=C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_8b084a4c4c96a30f\igd10iumd64.dll
LoadedModule[68]=C:\WINDOWS\SYSTEM32\apphelp.dll
LoadedModule[69]=C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_8b084a4c4c96a30f\igd10um64gen11.DLL
LoadedModule[70]=C:\WINDOWS\SYSTEM32\ncrypt.dll
LoadedModule[71]=C:\WINDOWS\SYSTEM32\NTASN1.dll
LoadedModule[72]=C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_8b084a4c4c96a30f\igdgmm64.dll
LoadedModule[73]=C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_8b084a4c4c96a30f\igc64.dll
LoadedModule[74]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[75]=C:\Windows\System32\WinTypes.dll
LoadedModule[76]=C:\WINDOWS\system32\directmanipulation.dll
LoadedModule[77]=C:\WINDOWS\SYSTEM32\dbghelp.dll
LoadedModule[78]=C:\WINDOWS\SYSTEM32\dwrite.dll
LoadedModule[79]=C:\Windows\System32\Geolocation.dll
LoadedModule[80]=C:\Windows\System32\USERENV.dll
LoadedModule[81]=C:\Windows\System32\BiWinrt.dll
LoadedModule[82]=C:\WINDOWS\SYSTEM32\twinapi.appcore.dll
LoadedModule[83]=C:\Windows\System32\CapabilityAccessManagerClient.dll
LoadedModule[84]=C:\WINDOWS\SYSTEM32\textinputframework.dll
LoadedModule[85]=C:\WINDOWS\SYSTEM32\CoreMessaging.dll
LoadedModule[86]=C:\WINDOWS\SYSTEM32\CoreUIComponents.dll
LoadedModule[87]=C:\Windows\System32\LocationFrameworkPS.dll
LoadedModule[88]=C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL
LoadedModule[89]=C:\WINDOWS\SYSTEM32\windows.storage.dll
LoadedModule[90]=C:\Program Files\Spotube\libmpv-2.dll
LoadedModule[91]=C:\WINDOWS\SYSTEM32\AVRT.dll
LoadedModule[92]=C:\WINDOWS\SYSTEM32\AVICAP32.dll
LoadedModule[93]=C:\WINDOWS\SYSTEM32\MSVFW32.dll
LoadedModule[94]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.22621.3527_none_b43b7f4b638cc64f\COMCTL32.dll
LoadedModule[95]=C:\Program Files\Spotube\media_kit_native_event_loop.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=22631
OsInfo[3].Key=ubr
OsInfo[3].Value=4112
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=244
OsInfo[8].Key=sku
OsInfo[8].Value=48
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=222836791
OsInfo[15].Key=osinsty
OsInfo[15].Value=3
OsInfo[16].Key=iever
OsInfo[16].Value=11.1.22621.0-11.0.1000
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=16190
OsInfo[19].Key=svolsz
OsInfo[19].Value=237
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
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OsInfo[21].Value=220506
OsInfo[22].Key=bldtm
OsInfo[22].Value=1250
OsInfo[23].Key=bldbrch
OsInfo[23].Value=ni_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.22621.4112.amd64fre.ni_release.220506-1250
OsInfo[30].Key=buildflightid
OsInfo[30].Value=34D37308-CE0A-4B7A-9470-B29C3D96D2F8.1
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OsInfo[31].Value=Professional
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[33].Value=RS:1F866,MD:283BAEF,ME:2E30985,FX:1312825F,ME:2E30A2A,FX:1316017B,ME:3036FD6,FX:131B6979,ME:3037091,FX:132CC94D
OsInfo[34].Key=fconid
OsInfo[34].Value=15546617,1,2,0;19193777,0,2,0;19194204,0,2,0;19195493,0,2,0;19195502,0,2,0;19638787,0,2,0;23531064,2,2,0;23562335,2,2,0;23563673,2,2,0;26742989,0,1,0;32862274,0,2,0;34853379,0,2,1;35681102,0,1,0;36803287,0,2,1;36803295,0,2,0;36803303,0,2,1;38277973,0,1,0;38859191,0,2,1;39145991,0,2,0;39263329,1,2,0;39281392,0,2,0;39448330,1,2,0;40025975,0,1,0;40616880,0,1,0;40883769,0,1,0;40981503,0,1,0;41135193,0,1,1;41137130,0,1,0;41267076,0,2,0;41342175,0,1,1;41655236,0,2,1;41772259,0,2,1;42052423,0,2,0;42105254,0,2,1;42287267,0,2,1;42607764,0,2,0;42963857,0,2,1;43133808,1,2,1;43169616,0,1,1;43203978,0,2,1;43231896,0,2,1;43572857,0,2,1;43584642,0,2,0;43729363,0,2,1;43772553,0,1,0;43844371,0,1,1;43978769,0,1,1;43998261,0,2,1;44063183,0,2,0;44325080,0,1,1;44470355,0,2,1;44521793,0,1,0;44552141,0,1,0;44776738,0,2,1;45009259,0,1,0;45113694,0,2,1;45185354,0,2,0;45286373,0,1,1;45732051,0,2,0;45786062,0,2,1;45786681,0,2,1;45796396,0,2,0;45991456,0,1,1;46009617,0,2,1;46094352,0,0,1;46111200,0,2,1;46251949,0,2,0;46457961,0,1,0;46541070,0,2,0;46551074,0,1,1;46557400,0,1,1;46604216,0,2,1;46619189,0,2,1;46656382,0,2,1;46701147,0,2,1;46717502,0,2,0;46982417,0,2,1;46984166,0,2,1;47115450,0,1,1;47134595,0,1,1;47205155,0,2,1;47268464,2,2,0;47270778,0,2,1;47370305,0,2,1;47381523,0,2,1;47526873,1,2,1;47681899,0,1,1;47916854,0,1,0;47921574,0,2,1;47942561,0,0,1;47973375,0,1,1;47991031,0,2,1;48042498,0,2,1;48057519,0,2,0;48082515,0,2,0;48128028,0,2,0;48281163,0,2,0;48296377,0,1,0;48433541,0,2,1;48433706,0,2,1;48433719,0,1,0;48446971,0,0,1;48468527,0,2,0;48468541,0,2,0;48503047,0,2,0;48540091,0,2,0;48662857,0,2,0;48797684,0,2,1;48917127,0,0,0;48969045,0,2,1;49006888,0,1,1;49084341,0,1,1;49106743,0,2,0;49175271,0,2,0;49204591,0,1,1;49239926,0,1,0;49287050,0,0,1;49309588,0,1,0;49408394,0,1,0;49577493,0,1,0;49615603,0,1,0;49666091,0,0,0;49689210,0,1,0;49822061,0,1,0;50174317,1,2,0;50174338,0,1,1;50223223,0,0,1;50288426,0,1,1;50480279,0,1,0;50556886,0,2,1;50557073,0,2,1;50564196,0,1,0;50564332,0,1,0;50565209,0,1,0;50565295,0,1,0;50569047,0,2,0;50762615,0,1,0
OsInfo[35].Key=containerid
OsInfo[36].Key=containertype
OsInfo[37].Key=edu
OsInfo[37].Value=0
OsInfo[38].Key=servicinginprogress
OsInfo[38].Value=0
OsInfo[39].Key=featureupdatependingreboot
OsInfo[39].Value=0
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Spotube
AppPath=C:\Program Files\Spotube\spotube.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=09AEDA32E6D13C81E77AC40C5E2FBBF9
MetadataHash=-282198174

[german-github-member]

I don't know how to find crash messages or where to look at.
There is nothing in the Protection History from Windows Defender, so it seems not guilty.

[PaErickson]

I found the crash message by:

1. Open Event Viewer (click Start and type "event viewer").
2. Click "Windows Log >> Application".
3. Click rows where the "Source" column = "Windows Error Reporting"; find one that refers to spotube
4. The "Report.wer" text file is at the link labeled "These files many be available here:"

On my PC, all the Windows Error Reports are in the folder: C:\ProgramData\Microsoft\Windows\WER\ReportArchive

[german-github-member]

Thank you for pointing me the directions.
In Event Viewer/Windows Logs/Applications are no logs from Spotube.
But in ReportArchive Folder are many of them, 74 are there, i load up the oldest one.
Spotube Report.wer.txt

In the time today i load Spotube v3.6.0 from uptodown and it works, or better saying, it starts and play some Musik but if i try to play my Music from Spotify (free) Library spotube didn't play it. It plays mostly music thats not in my library, mostly from my library couldn't play, it's like waiting for nothing. For this i have 3 critical error logs, i send one of them.
CriticalReport.wer.txt
Edit: In Spotify, i can play every Song from my Library.

[KRTirtho]

but after allowing it there, having to kill it using task manager and then restart it it is working fine, only question is why dose it want to listen to inbound network / providing a tcp/udp service, i dont see why it has to do that, it is supposed to work completely in client mode and not in server mode, if you use it for ipc please use 127.0.0.1 instead so this message dosent appear anymore.

There's a feature called "Spotube Connect" which allows users from other devices. It uses mDNS to advertise itself to LAN. Which allows other devices that also have Spotube to control it's (the advertising PC) playback. It requires 0.0.0.0 for this.

[KRTirtho]

This is not a bug rather, Windows Defender interferring with a false positive

[gengrill]

This is not a bug rather, Windows Defender interferring with a false positive

Maybe for some people this happens, but in my case Windows Defender didn't report anything, the Spotube window just did not open, no matter what I tried. Version 3.6 was the last one that worked, but it stopped playing music after some update in the YT library was required in September (I forget when exactly). Unfortunately, in all later Spotube versions the app window never even opened for me, I tried all of them. I actually suspect now that there might be a packaging issue with Flutter, because I launched Spotube in WinDbg and got some more info about the location of the crash:

ModLoad: 00007ff8`60d40000 00007ff8`60d4e000   C:\Program Files\Spotube\media_kit_native_event_loop.dll
(3f84.9b0): Access violation - code c0000005 (first chance)
First chance exceptions are reported before any exception handling.
This exception may be expected and handled.
*** WARNING: Unable to verify checksum for C:\Program Files\Spotube\media_kit_native_event_loop.dll
MSVCP140!mtx_do_lock+0x9c:
00007ff8`1afb32a8 488b00          mov     rax,qword ptr [rax] ds:00000000`00000000=????????????????
===========================================
frame index	call site
0x0		MSVCP140!mtx_do_lock+0x9c
0x1		media_kit_native_event_loop!MediaKitEventLoopHandlerInitialize+0x2b
… lots of frames without symbols here ...
0x15		flutter_windows!InternalFlutterGpu_Texture_AsImage+0x34249

Googling "windows 11 flutter mtx_do_lock" leads to this Flutter issue.

On Stackoverflow somebody mentioned that this particular DLL missing might just be due to the VC runtime missing altogether.

Indeed, installing the VC runtime manually (for me it was the x64 version) fixed the issue, Spotube now opens and works in version 3.8.2 on Windows 11 for me. So I think something caused Flutter to not package the required VC runtime anymore after the version used in Spotube 3.6 (at least on Windows 11).

I realize there might be several different issues with the Windows builds, but this was the one for me.. hope it helps someone.

[german-github-member]

Indeed, installing the VC runtime manually (for me it was the x64 version) fixed the issue

You're the man @gengrill ! This fixed this Problem!
Thank You for doing this research and for posting the solution!

[Didis2000]

For me, in Windows 11, I've got a blank screen and I also have use task manager to close it