Thumbnails blurry and image is blank

[GeoDirk]

Lychee version

v6.2

Which PHP version are you using?

PHP 8.3

Detailed description of the problem

I installed today and everything was working just fine with making Albums and uploading photos. However, at some point with all the uploads, all the album thumbnails and gallery thumbnails got very blurry and stay that way. Clicking on a photo doesn't show anything.

Front Screen View

Album View

Album View

Note it doesn't matter if I access the website locally via the IP: 192.168.4.103/lychee or through the full domain name; both show the same. Tried on multiple computers and browsers so it isn't a browser caching issue.

System:
Installed Lychee 6.2 on Ubuntu 24.04, Apache, MySQL database, PHP 8.3.6. 4G RAM, 750 GB disk space. Server is local and I'm accessing via Cloudflare ZeroTrust tunnels.

Steps to reproduce the issue

See the description...

Diagnostics [REQUIRED]

Errors
warning
/v******************ic/uploads/ has permissions 0755, but should have 2775
warning
/v******************ic/uploads/medium2x has permissions 0775, but should have 2775
warning
/v******************ic/uploads/medium2x/37 has permissions 0775, but should have 2775
warning
/v******************ic/uploads/medium2x/37/c0 has permissions 0775, but should have 2775
warning
/v******************ic/uploads/medium2x/37/ff has permissions 0775, but should have 2775
warning
33396 more directories with wrong permissions
error
APP_URL (http://photo***********e.net) does not match the current url (http://192*******103).
error
APP_URL (http://photo***********e.net) does not match the current url (http://192*******103).
warning
Default timezone not properly set; you might experience strange results when importing photos without explicit EXIF timezone
info
Found 2 placeholders that could be generated.
info
Have you considered supporting Lychee? :)
Info

Lychee Version (release):                  6.2.0
DB Version:                                6.2.0
composer install:                          --no-dev
APP_ENV:                                   production
APP_DEBUG:                                 false
APP_URL:                                   set
APP_DIR:                                   set
LOG_VIEWER_ENABLED:                        true
VUEJS_ENABLED:                             true
PHOTO_PIPES:                               true
System:                                    Linux
PHP Version:                               8.3.6
PHP User agent:                            Lychee/4 (https://lycheeorg.github.io/)
Timezone:                                  UTC
Max uploaded file size:                    500M
Max post size:                             500M
Chunk size:                                12.80 MB
Max execution time:                        200
MySQL Version:                             10.11.8-MariaDB-0ubuntu0.24.04.1
exec() Available:                          yes
Imagick Available:                         1
Imagick Enabled:                           1
Imagick Version:                           1692
GD Version:                                2.3.3
Number of foreign key:                     12 found.

		

Space

Lychee total space:                        9.39 GB
Upload folder space:                       9.29 GB
System total space:                        737.16 GB
System free space:                         688.88 GB (93%)

		

Configuration

version:                                   060200
check_for_updates:                         0
sorting_photos_col:                        taken_at
sorting_photos_order:                      ASC
sorting_albums_col:                        max_taken_at
sorting_albums_order:                      ASC
imagick:                                   1
skip_duplicates:                           0
small_max_width:                           0
small_max_height:                          360
medium_max_width:                          1920
medium_max_height:                         1080
lang:                                      en
image_overlay_type:                        desc
default_license:                           none
compression_quality:                       90
grants_full_photo_access:                  1
delete_imported:                           0
mod_frame_enabled:                         1
mod_frame_refresh:                         30
thumb_2x:                                  1
small_2x:                                  1
medium_2x:                                 1
landing_page_enable:                       0
force_migration_in_production:             0
search_public:                             0
hide_version_number:                       0
SL_enable:                                 0
SL_for_admin:                              0
recent_age:                                1
grants_download:                           0
photos_wraparound:                         1
map_display:                               0
zip64:                                     1
map_display_public:                        0
map_provider:                              Wikimedia
force_32bit_ids:                           0
map_include_subalbums:                     0
update_check_every_days:                   3
has_exiftool:                              0
share_button_visible:                      0
import_via_symlink:                        0
has_ffmpeg:                                0
location_decoding:                         0
location_decoding_timeout:                 30
location_show:                             1
location_show_public:                      0
rss_enable:                                0
rss_recent_days:                           7
rss_max_items:                             100
prefer_available_xmp_metadata:             0
editor_enabled:                            1
lossless_optimization:                     0
swipe_tolerance_x:                         150
swipe_tolerance_y:                         250
local_takestamp_video_formats:             .avi|.mov
log_max_num_line:                          1000
unlock_password_photos_with_url_param:     0
nsfw_visible:                              1
nsfw_blur:                                 0
nsfw_warning:                              0
nsfw_warning_admin:                        0
nsfw_banner_override:                      
map_display_direction:                     1
album_subtitle_type:                       oldstyle
upload_processing_limit:                   2
new_photos_notification:                   0
legacy_id_redirection:                     1
zip_deflate_level:                         6
default_album_protection:                  1
album_decoration:                          layers
album_decoration_orientation:              row
allow_username_change:                     1
auto_fix_orientation:                      1
use_job_queues:                            0
random_album_id:                           starred
use_last_modified_date_when_no_exif_date:  0
layout:                                    justified
date_format_photo_thumb:                   M j, Y, g:i:s A e
date_format_photo_overlay:                 M j, Y, g:i:s A e
date_format_sidebar_uploaded:              M j, Y, g:i:s A e
date_format_sidebar_taken_at:              M j, Y, g:i:s A e
date_format_hero_min_max:                  F Y
date_format_hero_created_at:               M j, Y, g:i:s A T
date_format_album_thumb:                   M Y
upload_chunk_size:                         0
nsfw_banner_blur_backdrop:                 0
search_pagination_limit:                   1000
search_minimum_length_required:            4
photo_layout_justified_row_height:         320
photo_layout_masonry_column_width:         300
photo_layout_grid_column_width:            250
photo_layout_square_column_width:          200
photo_layout_gap:                          12
display_thumb_album_overlay:               always
display_thumb_photo_overlay:               hover
default_album_thumb_aspect_ratio:          1/1
use_album_compact_header:                  0
login_button_position:                     left
back_button_enabled:                       0
back_button_text:                          Return to Home
current_job_processing_visible:            1
SA_random_thumbs:                          0
job_processing_queue_visible:              1
login_required:                            0
enable_unsorted:                           1
enable_starred:                            1
enable_recent:                             1
enable_on_this_day:                        1
login_required_root_only:                  1
dark_mode_enabled:                         1
low_quality_image_placeholder:             1
show_keybinding_help_popup:                0
show_keybinding_help_button:               1
disable_se_call_for_actions:               0
enable_se_preview:                         0
slideshow_timeout:                         5
keep_original_untouched:                   1
timeline_photos_enabled:                   1
timeline_photos_public:                    0
timeline_photos_granularity:               day
timeline_photos_order:                     taken_at
timeline_photos_layout:                    square
timeline_photos_pagination_limit:          200
timeline_albums_enabled:                   1
timeline_albums_public:                    0
timeline_albums_granularity:               year
timeline_left_border_enabled:              1
timeline_photo_date_format_year:           Y
timeline_photo_date_format_month:          M Y
timeline_photo_date_format_day:            j M Y
timeline_photo_date_format_hour:           g:i
timeline_album_date_format_year:           Y
timeline_album_date_format_month:          M Y
timeline_album_date_format_day:            j M
hide_nsfw_in_smart_albums:                 1
hide_nsfw_in_frame:                        1
hide_nsfw_in_map:                          1
hide_nsfw_in_search:                       1
search_photos_layout:                      square
hide_nsfw_in_rss:                          1
hide_nsfw_in_timeline:                     1
number_albums_per_row_mobile:              3

Browser & System [REQUIRED]

Windows 11 64-Bit
Firefox 134.0.2 (64-bit)
Edge Version 132.0.2957.115 (Official build) (64-bit)

Please confirm (incomplete submissions will not be addressed)

• I have provided easy and step-by-step instructions to reproduce the bug.
• I understand my bug report will be removed if I haven't met the criteria above.

[ildyria]

I installed today and everything was working just fine with making Albums and uploading photos. However, at some point with all the uploads, all the album thumbnails and gallery thumbnails got very blurry and stay that way. Clicking on a photo doesn't show anything.

There is for sure something going on with the .env.

Note that if you are setting APP_ENV to http://photo***********e.net you will not be able to access Lychee via ip (even less with folder) because of the CSP rules.

What would help you debugging this one is looking at the url called in the network tab of your chrome/firefox. That will tell you a lot. You can also try to set APP_URL= (so empty value).

APP_URL (http://photo***********e.net) does not match the current url (http://192*******103).

I assumed you accessed Lychee from the 192 ip.

[GeoDirk]

@ildyria You are correct in that I ran the diagnostics from the local 192.168.4.103 address which accounts for the warning messages. However, the main problem of blurry thumbnails and lack of the photos shows up with either the local address or the full (http://photo***********e.net address.

I took a look at the .env file and compared it with the example version. The only real modification that perhaps is incorrect was this line:

# If using Lychee in a sub folder, specify the path after the tld here.
# For example for https://lychee.test/path/to/lychee
# Set APP_URL=https://lychee.test
# and APP_DIR=/path/to/lychee
# We (LycheeOrg) do not recommend the use of APP_DIR.
APP_DIR=/lychee

I changed it back to having APP_DIR remarked out and it made no difference. Seems like the APP_DIR=/lychee should be correct though.

Any other suggestions of where to look for errors?

[ildyria]

Can you join Discord and ping me with the url of your website so I can help you better ? :)