diff --git a/code/__HELPERS/text.dm b/code/__HELPERS/text.dm
index 3b9100aa68f0..19025d825242 100644
--- a/code/__HELPERS/text.dm
+++ b/code/__HELPERS/text.dm
@@ -34,9 +34,11 @@
 
 
 /// Runs byond's html encoding sanitization proc, after replacing new-lines and tabs for the # character.
-/proc/sanitize(text)
+/proc/sanitize(text, encode = TRUE)
 	var/static/regex/regex = regex(@"[\n\t]", "g")
-	return html_encode(regex.Replace(text, "#"))
+	. = replacetext(text, regex, "#")
+	if(encode)
+		return html_encode(.)
 
 
 /// Runs STRIP_HTML_SIMPLE and sanitize.
diff --git a/code/modules/admin/verbs/adminhelp.dm b/code/modules/admin/verbs/adminhelp.dm
index 73d8ef375b98..dc0a72d7f7d5 100644
--- a/code/modules/admin/verbs/adminhelp.dm
+++ b/code/modules/admin/verbs/adminhelp.dm
@@ -252,7 +252,7 @@ GLOBAL_DATUM_INIT(ahelp_tickets, /datum/admin_help_tickets, new)
 	else
 		SSplexora.aticket_new(src, msg_raw, is_bwoink, urgent) // monkestation edit: PLEXORA
 		MessageNoRecipient(msg_raw, urgent)
-		send_message_to_tgs(msg, urgent)
+		send_message_to_tgs(html_decode(msg), urgent)
 	GLOB.ahelp_tickets.active_tickets += src
 
 /datum/admin_help/proc/format_embed_discord(message)
@@ -798,7 +798,7 @@ GLOBAL_DATUM_INIT(admin_help_ui_handler, /datum/admin_help_ui_handler, new)
 	if(user_client.current_ticket)
 		user_client.current_ticket.TimeoutVerb()
 		if(urgent)
-			var/sanitized_message = sanitize(copytext_char(message, 1, MAX_MESSAGE_LEN))
+			var/sanitized_message = sanitize(trim(message, MAX_MESSAGE_LEN), encode = FALSE)
 			user_client.current_ticket.send_message_to_tgs(sanitized_message, urgent = TRUE)
 		user_client.current_ticket.MessageNoRecipient(message, urgent)
 		return
diff --git a/monkestation/code/modules/mentor/mentor_pm.dm b/monkestation/code/modules/mentor/mentor_pm.dm
index f886844b972f..a7cbed53de1f 100644
--- a/monkestation/code/modules/mentor/mentor_pm.dm
+++ b/monkestation/code/modules/mentor/mentor_pm.dm
@@ -146,7 +146,7 @@
 				html = "<font color='green'>Mentor PM to-<b>[key_name_mentor(chosen_client, chosen_client, TRUE, FALSE)]</b>: <span class='message linkify'>[msg]</span></font>",
 				confidential = TRUE)
 			var/datum/request/request = GLOB.mentor_requests.requests[chosen_client.ckey][length(GLOB.mentor_requests.requests[chosen_client.ckey])]
-			SSplexora.mticket_pm(request, src.mob, chosen_client.mob, msg)
+			SSplexora.mticket_pm(request, src.mob, chosen_client.mob, html_decode(msg))