Merge pull request #216 from OpenBCI/carillon-payment-system

Update 04-PaymentFAQ.md

website/docs/FAQ/04-PaymentFAQ.md

@@ -5,12 +5,21 @@ title: Purchases & Payment Processing
 Please note all orders ship **after** full payment. Orders cannot be split between multiple shipments. To make a change to your order, please email [[email protected]](mailto:[email protected]) ASAP. We cannot guarantee that we can satisfy the request, but we will do our best if contacted in a timely fashion.
 
 ## How do I request a quotation or an invoice?
+There are two methods of getting a quotation. 
 
-To receive a quote, please make a [customer account](https://shop.openbci.com/account/register) and add your shipping address to your account. You can add your address by clicking “view addresses” on the right hand side of the screen. Then, click “Add a new address”. 
+### Request a quote using the self service tool
+
+The first and faster method is to use the self-service quote tool on our [website](https://shop.openbci.com). Select the product you'd like a quote for and use the "Add to Quote" button (below the "Add to cart" button). You can add multiple items to the quote by clicking "Continue Browsing". Once you have all items required added to the quote, click "Show Quote Cart" to finalize the quote. You will receive an email with the PDF quote. 
+
+### Request a quote via email
+
+ First, make a customer [account](https://shop.openbci.com/account/register) with your email and shipping address. 
 
 After this step is complete, please email us at [[email protected]](mailto:[email protected]) and provide the following info:
 1. The email address associated with your OpenBCI account
 2. The full list of products and quantities you’d like on your quote
+
+We will then follow up in 1-2 business days with a PDF quote.
 
 You can find all of our products listed on our online store: shop.openbci.com