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upload-file-to-ongoing-dialogflow-chats.md

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Upload File To Ongoing Dialogflow Chats

You may have a use case where you want to upload a file to the ongoing Bot conversation, like a product handbook or purchase invoice.

Pre-requisites

  • Have a Dialogflow intent with Fulfillment webhook enabled
  • A bot user with a Live Chat agent role.

To upload a file to an ongoing Bot conversation,

  • Get the Dialogflow session-id of the ongoing bot conversation where you want to upload this file. You can get it from the fulfillment webhook request, which Dialogflow will send upon detecting your target intent.

{% hint style="info" %} See a sample webhook request for a detailed example. The session-id is in the session property. {% endhint %}

  • Use the Upload File to a Room endpoint with the session id as the Room Id on Rocket.Chat. The endpoint requires authentication, so you can use the Login endpoint to get authentication tokens for the bot user.