{% hint style="info" %} You cannot share media files within the Sandbox environment. {% endhint %}
If you have set up your WhatsApp Sandbox integration and a user sends you a message using the 360dialog Sandbox account,
- It appears in your Rocket.Chat workspace, just like any other Omnichannel conversation available for an agent to take it.
- You can respond to the customer from your workspace, and they receive the response on Whatsapp.
{% hint style="info" %} To configure and send template messages via slash command and UI, see the WhatsApp Omnichannel Integration API. {% endhint %}