Enhancements

Release Notes

This release includes addition of some fields to escalation comments and rectification of some bugs.

Updates

• Do not allow addition of duplicate team members on an escalation.
• Do not allow addition of duplicate cases in escalation case list.
• Auto populate the account on escalation if a primary case is set and the account is unset.
• Addition of new fields in escalation comment object

Global Methods

Release Notes

This release updates the utility methods and makes them part of a global class so they can be used outside of the managed package

Updates

• Made EscalationUtils (and it's child methods) global
• Made TestUtils (and it's child methods) global

Action fields

Release Notes

This release provides a minor update to the Escalation__c object

Updates

• Adding Action Plan field
• Adding Preventative Action Plan field

Initial Release

The 1.0 release of the package

Release Notes

This release provides the initial objects and basic functionality surrounding Escalation Case interaction.

Resolved Issues

• #1 - Primary case should automatically be populated into the Escalation
• #2 - The first EscalationCase__c should be marked as Primary
• #3 - Add a count of the number of EscalationCase__c records
• #4 - When the primary case is deleted the oldest case pairing should become the new primary
• #5 - When updating an Escalation Case and marking it primary all others should be unset

Objects Only

The initial testing release of deployment for Escalation objects

First full beta

This release contains all the objects and fields needed as well as the base management of primary cases for escalations.