On behalf of the Open Science Grid User Support team it is a pleasure to welcome you to the help desk portal!
The help desk is primarily intended for OSG users, i.e. students, postdocs, faculty and staff doing science using the OSG. However we also provide technical documentation and discussion forums for campus HPC resource providers and systems administrators. In particular, we describe options for connecting university-based HPC centers to the Open Science Grid, and support for campus-based cyberinfrastructure facilitators and champions on all matters relating to OSG, OSG Connect, CI Connect and distributed high throughput computation.
Our extended support team consists of systems experts, computer scientists, and Ph.D. level scientists experienced in distributed high throughput scientific computation, data intensive computing, and wide area networking. There is very little we won't be able to handle, or point you to the right expert who can, hopefully in timely enough fashion to meet your deadlines.
We hope that you find the knowledge base and educational materials a useful resource, and that you will engage with us and others in the community forums. Most importantly, please report any problems you encounter, and feel free to send questions or feature requests. If needed our support team can schedule a consultation with you, your research team or campus HPC center support staff.
We look forward to hearing from you!
Warm regards,
OSG User Support and Campus Grids Area Coordinator