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This repository has been archived by the owner on Jun 30, 2022. It is now read-only.
Hi, I'm trying to set Agent Routing to Manual, but when I do this, for some reason, I see the client widget start executing the callback onAssignAgent multiple times (usually between 27 to 32 times very quickly), as soon as the agent joins the conversation.
I'll try to investigate and bring more details also will create an isolated page for testing.
Steps to reproduce:
on Administration / Omnichannel / Routing / Omnichannel routing method
change from the default Auto Selection to Manual Selection
on client make sure you listen to onAssignAgent callback.
start a new conversation
On above image, the callback was executed 21 times, I have no idea why, not sure if I'm doing anything wrong.
The text was updated successfully, but these errors were encountered:
jarismar
changed the title
When Agent Routing is set to Manual Selection, I see onAssignAgent callback is executed multiple times
When Agent Routing is set to Manual Selection, I see onAssignAgent callback is executed multiple times for the same Agent
May 5, 2021
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Hi, I'm trying to set Agent Routing to Manual, but when I do this, for some reason, I see the client widget start executing the callback onAssignAgent multiple times (usually between 27 to 32 times very quickly), as soon as the agent joins the conversation.
I'll try to investigate and bring more details also will create an isolated page for testing.
Steps to reproduce:
On above image, the callback was executed 21 times, I have no idea why, not sure if I'm doing anything wrong.
The text was updated successfully, but these errors were encountered: