Ominchannel Facebook integration

[lisbonjoker]

Description:

I can't use Facebook Messenger on Omnichannel. It just doesn't start-up or sometimes gives integration error.

Steps to reproduce:

I connect just like the instructions say, the page I want is selected and enabled, and nothing happens, when I check console I see that.

Server Setup Information:

• Version of Rocket.Chat Server: 3.15.0
• Operating System:
• Deployment Method: tar
• Number of Running Instances: 1
• NodeJS Version: v12.18.4
• MongoDB Version: 4.4.6 / wiredTiger

Client Setup Information

• Desktop App or Browser Version: Ungoogle Chromium
• Operating System: Windows 10 AME

Relevant logs:

Exception while invoking method livechat:changeLivechatStatus Error: Not allowed [error-not-allowed]     at MethodInvocation.livechat:changeLivechatStatus (app/livechat/server/methods/changeLivechatStatus.js:23:10)     at MethodInvocation.methodsMap.<computed> (app/lib/server/lib/debug.js:76:34)     at maybeAuditArgumentChecks (packages/ddp-server/livedata_server.js:1771:12)     at packages/ddp-server/livedata_server.js:1689:15     at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1234:12)     at packages/ddp-server/livedata_server.js:1687:36     at new Promise (<anonymous>)     at Server.applyAsync (packages/ddp-server/livedata_server.js:1686:12)     at Server.apply (packages/ddp-server/livedata_server.js:1625:26)     at Server.call (packages/ddp-server/livedata_server.js:1607:17)     at Object.post (app/api/server/v1/misc.js:263:26)     at app/api/server/api.js:394:82     at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1234:12)     at Object._internalRouteActionHandler [as action] (app/api/server/api.js:394:39)     at Route.share.Route.Route._callEndpoint (packages/nimble_restivus/lib/route.coffee:150:32)     at packages/nimble_restivus/lib/route.coffee:59:33     at packages/simple_json-routes.js:98:9  => awaited here:     at Promise.await (/opt/Rocket.Chat/programs/server/npm/node_modules/meteor/promise/node_modules/meteor-promise/promise_server.js:60:12)     at Server.apply (packages/ddp-server/livedata_server.js:1638:22)     at Server.call (packages/ddp-server/livedata_server.js:1607:17)     at Object.post (app/api/server/v1/misc.js:263:26)     at app/api/server/api.js:394:82     at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1234:12)     at Object._internalRouteActionHandler [as action] (app/api/server/api.js:394:39)     at Route.share.Route.Route._callEndpoint (packages/nimble_restivus/lib/route.coffee:150:32)     at packages/nimble_restivus/lib/route.coffee:59:33     at packages/simple_json-routes.js:98:9

I20210531-13:19:21.080(0) Exception while invoking method livechat:facebook Error: Authorization header required [integration-error]     at MethodInvocation.livechat:facebook (app/livechat/server/methods/facebook.js:59:12)     at MethodInvocation.methodsMap.<computed> (app/lib/server/lib/debug.js:76:34)     at maybeAuditArgumentChecks (packages/ddp-server/livedata_server.js:1771:12)     at packages/ddp-server/livedata_server.js:1689:15     at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1234:12)     at packages/ddp-server/livedata_server.js:1687:36     at new Promise (<anonymous>)     at Server.applyAsync (packages/ddp-server/livedata_server.js:1686:12)     at Server.apply (packages/ddp-server/livedata_server.js:1625:26)     at Server.call (packages/ddp-server/livedata_server.js:1607:17)     at Object.post (app/api/server/v1/misc.js:263:26)     at app/api/server/api.js:394:82     at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1234:12)     at Object._internalRouteActionHandler [as action] (app/api/server/api.js:394:39)     at Route.share.Route.Route._callEndpoint (packages/nimble_restivus/lib/route.coffee:150:32)     at packages/nimble_restivus/lib/route.coffee:59:33     at packages/simple_json-routes.js:98:9  => awaited here:     at Promise.await (/opt/Rocket.Chat/programs/server/npm/node_modules/meteor/promise/node_modules/meteor-promise/promise_server.js:60:12)     at Server.apply (packages/ddp-server/livedata_server.js:1638:22)     at Server.call (packages/ddp-server/livedata_server.js:1607:17)     at Object.post (app/api/server/v1/misc.js:263:26)     at app/api/server/api.js:394:82     at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1234:12)     at Object._internalRouteActionHandler [as action] (app/api/server/api.js:394:39)     at Route.share.Route.Route._callEndpoint (packages/nimble_restivus/lib/route.coffee:150:32)     at packages/nimble_restivus/lib/route.coffee:59:33     at packages/simple_json-routes.js:98:9

[johncrisp]

This should be in the livechat repo - moving there.

[johncrisp]

Please describe what you did from the start.

Did you follow this?

https://docs.rocket.chat/guides/omnichannel-guides/omnichannel-admins-guide#facebook

Have you got your Facebook keys?

[lisbonjoker]

I did, didn't work tried resetting and do it again

[johncrisp]

Hi,

How have you deployed Rocket.Chat on a Windows machine? Please make sure you test on the latest version too - 3.16.3 right now.

What are you using for a web proxy and how is that set up?

How have you set up your Facebook page?

Unless we have a lot more details we can't really help you. It seems more a setup issue rather than a bug.

Please let us know the full details or we'll have to move this to the forums or open.rocket for community support.

Thanks.

[karlosgaldino]

A minha integração estava funcionando normalmente, até quem um certo dia parou de funcionar. Até hoje não funciona mais.