feat: Monitors able to forward chats without joining (#30549)

RocketChat · Oct 6, 2023 · 2fa78b0 · 2fa78b0
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diff --git a/.changeset/selfish-hounds-pay.md b/.changeset/selfish-hounds-pay.md
@@ -0,0 +1,5 @@
+---
+'@rocket.chat/meteor': patch
+---
+
+fix: Monitors now able to forward a chat without taking it first
diff --git a/apps/meteor/client/views/room/Header/Omnichannel/QuickActions/hooks/useQuickActions.tsx b/apps/meteor/client/views/room/Header/Omnichannel/QuickActions/hooks/useQuickActions.tsx
@@ -300,8 +300,9 @@ export const useQuickActions = (): {
 	const manualOnHoldAllowed = useSetting('Livechat_allow_manual_on_hold');
 
 	const hasManagerRole = useRole('livechat-manager');
+	const hasMonitorRole = useRole('livechat-monitor');
 
-	const roomOpen = room?.open && (room.u?._id === uid || hasManagerRole) && room?.lastMessage?.t !== 'livechat-close';
+	const roomOpen = room?.open && (room.u?._id === uid || hasManagerRole || hasMonitorRole) && room?.lastMessage?.t !== 'livechat-close';
 	const canMoveQueue = !!omnichannelRouteConfig?.returnQueue && room?.u !== undefined;
 	const canForwardGuest = usePermission('transfer-livechat-guest');
 	const canSendTranscriptEmail = usePermission('send-omnichannel-chat-transcript');