diff --git a/.changeset/loud-foxes-grin.md b/.changeset/loud-foxes-grin.md
new file mode 100644
index 000000000000..3fa989aa0dd2
--- /dev/null
+++ b/.changeset/loud-foxes-grin.md
@@ -0,0 +1,5 @@
+---
+"@rocket.chat/meteor": patch
+---
+
+fix: Visitor message not being sent to webhook due to wrong validation of settings
diff --git a/apps/meteor/app/livechat/server/hooks/sendToCRM.ts b/apps/meteor/app/livechat/server/hooks/sendToCRM.ts
index d435da17e8ec..44b55e1b82f8 100644
--- a/apps/meteor/app/livechat/server/hooks/sendToCRM.ts
+++ b/apps/meteor/app/livechat/server/hooks/sendToCRM.ts
@@ -269,7 +269,7 @@ callbacks.add(
 		if (message.token && !settings.get('Livechat_webhook_on_visitor_message')) {
 			return message;
 		}
-		if (!settings.get('Livechat_webhook_on_agent_message')) {
+		if (!message.token && !settings.get('Livechat_webhook_on_agent_message')) {
 			return message;
 		}
 		// if the message has a type means it is a special message (like the closing comment), so skips