diff --git a/apps/meteor/app/authorization/server/constant/permissions.ts b/apps/meteor/app/authorization/server/constant/permissions.ts
index e5e8f7fb05dd..46d40713bad1 100644
--- a/apps/meteor/app/authorization/server/constant/permissions.ts
+++ b/apps/meteor/app/authorization/server/constant/permissions.ts
@@ -101,6 +101,10 @@ export const permissions = [
 		_id: 'update-livechat-contact',
 		roles: ['livechat-manager', 'livechat-monitor', 'livechat-agent', 'admin'],
 	},
+	{
+		_id: 'view-livechat-contact',
+		roles: ['livechat-manager', 'livechat-monitor', 'livechat-agent', 'admin'],
+	},
 	{ _id: 'view-livechat-manager', roles: ['livechat-manager', 'livechat-monitor', 'admin'] },
 	{
 		_id: 'view-omnichannel-contact-center',
diff --git a/apps/meteor/app/livechat/server/api/v1/contact.ts b/apps/meteor/app/livechat/server/api/v1/contact.ts
index 7e9457d2f185..f3fec80b23fe 100644
--- a/apps/meteor/app/livechat/server/api/v1/contact.ts
+++ b/apps/meteor/app/livechat/server/api/v1/contact.ts
@@ -1,5 +1,9 @@
-import { LivechatCustomField, LivechatVisitors } from '@rocket.chat/models';
-import { isPOSTOmnichannelContactsProps, isPOSTUpdateOmnichannelContactsProps } from '@rocket.chat/rest-typings';
+import { LivechatContacts, LivechatCustomField, LivechatVisitors } from '@rocket.chat/models';
+import {
+	isPOSTOmnichannelContactsProps,
+	isPOSTUpdateOmnichannelContactsProps,
+	isGETOmnichannelContactsProps,
+} from '@rocket.chat/rest-typings';
 import { escapeRegExp } from '@rocket.chat/string-helpers';
 import { Match, check } from 'meteor/check';
 import { Meteor } from 'meteor/meteor';
@@ -101,6 +105,7 @@ API.v1.addRoute(
 		},
 	},
 );
+
 API.v1.addRoute(
 	'omnichannel/contacts.update',
 	{ authRequired: true, permissionsRequired: ['update-livechat-contact'], validateParams: isPOSTUpdateOmnichannelContactsProps },
@@ -116,3 +121,18 @@ API.v1.addRoute(
 		},
 	},
 );
+
+API.v1.addRoute(
+	'omnichannel/contacts.get',
+	{ authRequired: true, permissionsRequired: ['view-livechat-contact'], validateParams: isGETOmnichannelContactsProps },
+	{
+		async get() {
+			if (process.env.TEST_MODE?.toUpperCase() !== 'TRUE') {
+				throw new Meteor.Error('error-not-allowed', 'This endpoint is only allowed in test mode');
+			}
+			const contact = await LivechatContacts.findOneById(this.queryParams.contactId);
+
+			return API.v1.success({ contact });
+		},
+	},
+);
diff --git a/apps/meteor/tests/end-to-end/api/livechat/contacts.ts b/apps/meteor/tests/end-to-end/api/livechat/contacts.ts
index 957d22ba92ae..c33ef255c25c 100644
--- a/apps/meteor/tests/end-to-end/api/livechat/contacts.ts
+++ b/apps/meteor/tests/end-to-end/api/livechat/contacts.ts
@@ -569,4 +569,67 @@ describe('LIVECHAT - contacts', () => {
 			});
 		});
 	});
+
+	describe('[GET] omnichannel/contacts.get', () => {
+		let contactId: string;
+		const contact = {
+			name: faker.person.fullName(),
+			emails: [faker.internet.email().toLowerCase()],
+			phones: [faker.phone.number()],
+			contactManager: agentUser?._id,
+		};
+
+		before(async () => {
+			await updatePermission('view-livechat-contact', ['admin']);
+			const { body } = await request
+				.post(api('omnichannel/contacts'))
+				.set(credentials)
+				.send({ ...contact });
+			contactId = body.contactId;
+		});
+
+		after(async () => {
+			await restorePermissionToRoles('view-livechat-contact');
+		});
+
+		it('should be able get a contact by id', async () => {
+			const res = await request.get(api(`omnichannel/contacts.get`)).set(credentials).query({ contactId });
+
+			expect(res.status).to.be.equal(200);
+			expect(res.body).to.have.property('success', true);
+			expect(res.body.contact._id).to.be.equal(contactId);
+			expect(res.body.contact.name).to.be.equal(contact.name);
+			expect(res.body.contact.emails).to.be.deep.equal(contact.emails);
+			expect(res.body.contact.phones).to.be.deep.equal(contact.phones);
+			expect(res.body.contact.contactManager).to.be.equal(contact.contactManager);
+		});
+
+		it('should return null if contact does not exist', async () => {
+			const res = await request.get(api(`omnichannel/contacts.get`)).set(credentials).query({ contactId: 'invalid' });
+
+			expect(res.status).to.be.equal(200);
+			expect(res.body).to.have.property('success', true);
+			expect(res.body.contact).to.be.null;
+		});
+
+		it("should return an error if user doesn't have 'view-livechat-contact' permission", async () => {
+			await removePermissionFromAllRoles('view-livechat-contact');
+
+			const res = await request.get(api(`omnichannel/contacts.get`)).set(credentials).query({ contactId });
+
+			expect(res.body).to.have.property('success', false);
+			expect(res.body.error).to.be.equal('User does not have the permissions required for this action [error-unauthorized]');
+
+			await restorePermissionToRoles('view-livechat-contact');
+		});
+
+		it('should return an error if contactId is missing', async () => {
+			const res = await request.get(api(`omnichannel/contacts.get`)).set(credentials);
+
+			expect(res.body).to.have.property('success', false);
+			expect(res.body).to.have.property('error');
+			expect(res.body.error).to.be.equal("must have required property 'contactId' [invalid-params]");
+			expect(res.body.errorType).to.be.equal('invalid-params');
+		});
+	});
 });
diff --git a/packages/rest-typings/src/v1/omnichannel.ts b/packages/rest-typings/src/v1/omnichannel.ts
index 1ed249f5dd55..a1c714c013b8 100644
--- a/packages/rest-typings/src/v1/omnichannel.ts
+++ b/packages/rest-typings/src/v1/omnichannel.ts
@@ -1304,6 +1304,21 @@ const POSTUpdateOmnichannelContactsSchema = {
 
 export const isPOSTUpdateOmnichannelContactsProps = ajv.compile<POSTUpdateOmnichannelContactsProps>(POSTUpdateOmnichannelContactsSchema);
 
+type GETOmnichannelContactsProps = { contactId: string };
+
+const GETOmnichannelContactsSchema = {
+	type: 'object',
+	properties: {
+		contactId: {
+			type: 'string',
+		},
+	},
+	required: ['contactId'],
+	additionalProperties: false,
+};
+
+export const isGETOmnichannelContactsProps = ajv.compile<GETOmnichannelContactsProps>(GETOmnichannelContactsSchema);
+
 type GETOmnichannelContactProps = { contactId: string };
 
 const GETOmnichannelContactSchema = {
@@ -3748,6 +3763,9 @@ export type OmnichannelEndpoints = {
 	'/v1/omnichannel/contacts.update': {
 		POST: (params: POSTUpdateOmnichannelContactsProps) => { contact: ILivechatContact };
 	};
+	'/v1/omnichannel/contacts.get': {
+		GET: (params: GETOmnichannelContactsProps) => { contact: ILivechatContact | null };
+	};
 
 	'/v1/omnichannel/contact.search': {
 		GET: (params: GETOmnichannelContactSearchProps) => { contact: ILivechatVisitor | null };