diff --git a/apps/meteor/client/hooks/roomActions/useRoomInfoRoomAction.ts b/apps/meteor/client/hooks/roomActions/useRoomInfoRoomAction.ts
index 1b7608ff5212..573211b6fbd8 100644
--- a/apps/meteor/client/hooks/roomActions/useRoomInfoRoomAction.ts
+++ b/apps/meteor/client/hooks/roomActions/useRoomInfoRoomAction.ts
@@ -2,7 +2,7 @@ import { lazy, useMemo } from 'react';
 
 import type { RoomToolboxActionConfig } from '../../views/room/contexts/RoomToolboxContext';
 
-const ChatsContextualBar = lazy(() => import('../../views/omnichannel/directory/chats/contextualBar/ChatsContextualBar'));
+const ChatsContextualBar = lazy(() => import('../../views/omnichannel/directory/chats/ChatInfo/ChatInfoRouter'));
 
 export const useRoomInfoRoomAction = () => {
 	return useMemo(
diff --git a/apps/meteor/client/views/omnichannel/contactHistory/ContactHistory.tsx b/apps/meteor/client/views/omnichannel/contactHistory/ContactHistory.tsx
index 955c1918be05..5375132c455f 100644
--- a/apps/meteor/client/views/omnichannel/contactHistory/ContactHistory.tsx
+++ b/apps/meteor/client/views/omnichannel/contactHistory/ContactHistory.tsx
@@ -11,7 +11,7 @@ const ContactHistory = () => {
 	return (
 		<>
 			{chatId && chatId !== '' ? (
-				<ContactHistoryMessagesList chatId={chatId} setChatId={setChatId} close={closeTab} />
+				<ContactHistoryMessagesList chatId={chatId} onClose={closeTab} />
 			) : (
 				<ContactHistoryList setChatId={setChatId} close={closeTab} />
 			)}
diff --git a/apps/meteor/client/views/omnichannel/contactHistory/MessageList/ContactHistoryMessagesList.tsx b/apps/meteor/client/views/omnichannel/contactHistory/MessageList/ContactHistoryMessagesList.tsx
index 3bf6385a19a0..70e2619be58e 100644
--- a/apps/meteor/client/views/omnichannel/contactHistory/MessageList/ContactHistoryMessagesList.tsx
+++ b/apps/meteor/client/views/omnichannel/contactHistory/MessageList/ContactHistoryMessagesList.tsx
@@ -1,12 +1,24 @@
-import { Box, Icon, Margins, States, StatesIcon, StatesSubtitle, StatesTitle, TextInput, Throbber } from '@rocket.chat/fuselage';
+import {
+	Box,
+	Button,
+	ButtonGroup,
+	ContextualbarFooter,
+	Icon,
+	Margins,
+	States,
+	StatesIcon,
+	StatesSubtitle,
+	StatesTitle,
+	TextInput,
+	Throbber,
+} from '@rocket.chat/fuselage';
 import { useSetting, useTranslation, useUserPreference } from '@rocket.chat/ui-contexts';
-import type { ChangeEvent, Dispatch, ReactElement, SetStateAction } from 'react';
+import type { ChangeEvent, ReactElement } from 'react';
 import React, { useMemo, useState } from 'react';
 import { Virtuoso } from 'react-virtuoso';
 
 import {
 	ContextualbarHeader,
-	ContextualbarAction,
 	ContextualbarIcon,
 	ContextualbarTitle,
 	ContextualbarClose,
@@ -21,18 +33,17 @@ import { isMessageSequential } from '../../../room/MessageList/lib/isMessageSequ
 import ContactHistoryMessage from './ContactHistoryMessage';
 import { useHistoryMessageList } from './useHistoryMessageList';
 
-const ContactHistoryMessagesList = ({
-	chatId,
-	setChatId,
-	close,
-}: {
+type ContactHistoryMessagesListProps = {
 	chatId: string;
-	setChatId: Dispatch<SetStateAction<string>>;
-	close: () => void;
-}): ReactElement => {
-	const [text, setText] = useState('');
+	onClose: () => void;
+	onOpenRoom?: () => void;
+};
+
+const ContactHistoryMessagesList = ({ chatId, onClose, onOpenRoom }: ContactHistoryMessagesListProps) => {
 	const t = useTranslation();
+	const [text, setText] = useState('');
 	const showUserAvatar = !!useUserPreference<boolean>('displayAvatars');
+
 	const { itemsList: messageList, loadMoreItems } = useHistoryMessageList(
 		useMemo(() => ({ roomId: chatId, filter: text }), [chatId, text]),
 	);
@@ -47,10 +58,9 @@ const ContactHistoryMessagesList = ({
 	return (
 		<>
 			<ContextualbarHeader>
-				<ContextualbarAction onClick={(): void => setChatId('')} title={t('Back')} name='arrow-back' />
 				<ContextualbarIcon name='history' />
 				<ContextualbarTitle>{t('Chat_History')}</ContextualbarTitle>
-				<ContextualbarClose onClick={close} />
+				<ContextualbarClose onClick={onClose} />
 			</ContextualbarHeader>
 
 			<ContextualbarContent paddingInline={0}>
@@ -111,6 +121,13 @@ const ContactHistoryMessagesList = ({
 					)}
 				</Box>
 			</ContextualbarContent>
+			{onOpenRoom && (
+				<ContextualbarFooter>
+					<ButtonGroup stretch>
+						<Button onClick={onOpenRoom}>{t('Open_chat')}</Button>
+					</ButtonGroup>
+				</ContextualbarFooter>
+			)}
 		</>
 	);
 };
diff --git a/apps/meteor/client/views/omnichannel/directory/ChatsContextualBar.tsx b/apps/meteor/client/views/omnichannel/directory/ChatsContextualBar.tsx
index b7bad83f87e1..7493a72becb2 100644
--- a/apps/meteor/client/views/omnichannel/directory/ChatsContextualBar.tsx
+++ b/apps/meteor/client/views/omnichannel/directory/ChatsContextualBar.tsx
@@ -1,75 +1,21 @@
-import { Box } from '@rocket.chat/fuselage';
-import { useRoute, useRouteParameter, useTranslation } from '@rocket.chat/ui-contexts';
+import { useRouteParameter, useRouter } from '@rocket.chat/ui-contexts';
 import React from 'react';
 
-import {
-	Contextualbar,
-	ContextualbarHeader,
-	ContextualbarIcon,
-	ContextualbarTitle,
-	ContextualbarAction,
-	ContextualbarClose,
-} from '../../../components/Contextualbar';
-import Chat from './chats/Chat';
-import ChatInfoDirectory from './chats/contextualBar/ChatInfoDirectory';
-import { RoomEditWithData } from './chats/contextualBar/RoomEdit';
-import { FormSkeleton } from './components';
-import { useOmnichannelRoomInfo } from './hooks/useOmnichannelRoomInfo';
-
-const ChatsContextualBar = ({ chatReload }: { chatReload?: () => void }) => {
-	const t = useTranslation();
-
-	const directoryRoute = useRoute('omnichannel-directory');
+import ContactHistoryMessagesList from '../contactHistory/MessageList/ContactHistoryMessagesList';
 
+const ChatsContextualBar = () => {
+	const router = useRouter();
 	const context = useRouteParameter('context');
-	const id = useRouteParameter('id') || '';
-
-	const openInRoom = () => id && directoryRoute.push({ tab: 'chats', id, context: 'view' });
-
-	const handleClose = () => directoryRoute.push({ tab: 'chats' });
-
-	const handleCancel = () => id && directoryRoute.push({ tab: 'chats', id, context: 'info' });
+	const id = useRouteParameter('id');
 
-	const { data: room, isLoading, isError, refetch: reloadInfo } = useOmnichannelRoomInfo(id);
-
-	if (context === 'view' && id) {
-		return <Chat rid={id} />;
-	}
-
-	if (isLoading) {
-		return (
-			<Box pi={24}>
-				<FormSkeleton />
-			</Box>
-		);
-	}
+	const handleOpenRoom = () => id && router.navigate(`/live/${id}`);
+	const handleClose = () => router.navigate('/omnichannel-directory/chats');
 
-	if (isError || !room) {
-		return <Box mbs={16}>{t('Room_not_found')}</Box>;
+	if (context === 'info' && id) {
+		return <ContactHistoryMessagesList chatId={id} onClose={handleClose} onOpenRoom={handleOpenRoom} />;
 	}
 
-	return (
-		<Contextualbar>
-			<ContextualbarHeader expanded>
-				{context === 'info' && (
-					<>
-						<ContextualbarIcon name='info-circled' />
-						<ContextualbarTitle>{t('Room_Info')}</ContextualbarTitle>
-						<ContextualbarAction title={t('View_full_conversation')} name='new-window' onClick={openInRoom} />
-					</>
-				)}
-				{context === 'edit' && (
-					<>
-						<ContextualbarIcon name='pencil' />
-						<ContextualbarTitle>{t('edit-room')}</ContextualbarTitle>
-					</>
-				)}
-				<ContextualbarClose onClick={handleClose} />
-			</ContextualbarHeader>
-			{context === 'info' && <ChatInfoDirectory id={id} room={room} />}
-			{context === 'edit' && id && <RoomEditWithData id={id} reload={chatReload} reloadInfo={reloadInfo} onClose={handleCancel} />}
-		</Contextualbar>
-	);
+	return null;
 };
 
 export default ChatsContextualBar;
diff --git a/apps/meteor/client/views/omnichannel/directory/ContextualBarRouter.tsx b/apps/meteor/client/views/omnichannel/directory/ContextualBarRouter.tsx
index 6ffd6383c9df..0ab0cdb59162 100644
--- a/apps/meteor/client/views/omnichannel/directory/ContextualBarRouter.tsx
+++ b/apps/meteor/client/views/omnichannel/directory/ContextualBarRouter.tsx
@@ -5,14 +5,14 @@ import CallsContextualBarDirectory from './CallsContextualBarDirectory';
 import ChatsContextualBar from './ChatsContextualBar';
 import ContactContextualBar from './ContactContextualBar';
 
-const ContextualBarRouter = ({ chatReload }: { chatReload?: () => void }) => {
+const ContextualBarRouter = () => {
 	const tab = useRouteParameter('tab');
 
 	switch (tab) {
 		case 'contacts':
 			return <ContactContextualBar />;
 		case 'chats':
-			return <ChatsContextualBar chatReload={chatReload} />;
+			return <ChatsContextualBar />;
 		case 'calls':
 			return <CallsContextualBarDirectory />;
 		default:
diff --git a/apps/meteor/client/views/omnichannel/directory/OmnichannelDirectoryPage.tsx b/apps/meteor/client/views/omnichannel/directory/OmnichannelDirectoryPage.tsx
index dff1cd467b02..34d52bbfb399 100644
--- a/apps/meteor/client/views/omnichannel/directory/OmnichannelDirectoryPage.tsx
+++ b/apps/meteor/client/views/omnichannel/directory/OmnichannelDirectoryPage.tsx
@@ -4,7 +4,6 @@ import React, { useEffect, useCallback } from 'react';
 
 import { ContextualbarDialog } from '../../../components/Contextualbar';
 import { Page, PageHeader, PageContent } from '../../../components/Page';
-import { queryClient } from '../../../lib/queryClient';
 import ContextualBarRouter from './ContextualBarRouter';
 import CallTab from './calls/CallTab';
 import ChatTab from './chats/ChatTab';
@@ -35,8 +34,6 @@ const OmnichannelDirectoryPage = () => {
 
 	const handleTabClick = useCallback((tab) => router.navigate({ name: 'omnichannel-directory', params: { tab } }), [router]);
 
-	const chatReload = () => queryClient.invalidateQueries({ queryKey: ['current-chats'] });
-
 	return (
 		<Page flexDirection='row'>
 			<Page>
@@ -46,7 +43,7 @@ const OmnichannelDirectoryPage = () => {
 						{t('Contacts')}
 					</Tabs.Item>
 					<Tabs.Item selected={tab === 'chats'} onClick={() => handleTabClick('chats')}>
-						{t('Chats' as any /* TODO: this is going to change to Conversations */)}
+						{t('Chats')}
 					</Tabs.Item>
 					<Tabs.Item selected={tab === 'calls'} onClick={() => handleTabClick('calls')}>
 						{t('Calls')}
@@ -60,7 +57,7 @@ const OmnichannelDirectoryPage = () => {
 			</Page>
 			{context && (
 				<ContextualbarDialog>
-					<ContextualBarRouter chatReload={chatReload} />
+					<ContextualBarRouter />
 				</ContextualbarDialog>
 			)}
 		</Page>
diff --git a/apps/meteor/client/views/omnichannel/directory/chats/contextualBar/ChatInfo.js b/apps/meteor/client/views/omnichannel/directory/chats/ChatInfo/ChatInfo.js
similarity index 100%
rename from apps/meteor/client/views/omnichannel/directory/chats/contextualBar/ChatInfo.js
rename to apps/meteor/client/views/omnichannel/directory/chats/ChatInfo/ChatInfo.js
diff --git a/apps/meteor/client/views/omnichannel/directory/chats/contextualBar/ChatsContextualBar.tsx b/apps/meteor/client/views/omnichannel/directory/chats/ChatInfo/ChatInfoRouter.tsx
similarity index 91%
rename from apps/meteor/client/views/omnichannel/directory/chats/contextualBar/ChatsContextualBar.tsx
rename to apps/meteor/client/views/omnichannel/directory/chats/ChatInfo/ChatInfoRouter.tsx
index d78f7e9a4ab9..28d938de8271 100644
--- a/apps/meteor/client/views/omnichannel/directory/chats/contextualBar/ChatsContextualBar.tsx
+++ b/apps/meteor/client/views/omnichannel/directory/chats/ChatInfo/ChatInfoRouter.tsx
@@ -5,7 +5,7 @@ import { ContextualbarHeader, ContextualbarIcon, ContextualbarTitle, Contextualb
 import { useRoom } from '../../../../room/contexts/RoomContext';
 import { useRoomToolbox } from '../../../../room/contexts/RoomToolboxContext';
 import ChatInfo from './ChatInfo';
-import { RoomEditWithData } from './RoomEdit';
+import RoomEdit from './RoomEdit';
 
 const PATH = 'live';
 
@@ -36,7 +36,7 @@ const ChatsContextualBar = () => {
 				<ContextualbarClose onClick={closeTab} />
 			</ContextualbarHeader>
 			{context === 'edit' ? (
-				<RoomEditWithData id={room._id} onClose={handleRoomEditBarCloseButtonClick} />
+				<RoomEdit id={room._id} onClose={handleRoomEditBarCloseButtonClick} />
 			) : (
 				<ChatInfo route={PATH} id={room._id} />
 			)}
diff --git a/apps/meteor/client/views/omnichannel/directory/chats/contextualBar/DepartmentField.tsx b/apps/meteor/client/views/omnichannel/directory/chats/ChatInfo/DepartmentField.tsx
similarity index 100%
rename from apps/meteor/client/views/omnichannel/directory/chats/contextualBar/DepartmentField.tsx
rename to apps/meteor/client/views/omnichannel/directory/chats/ChatInfo/DepartmentField.tsx
diff --git a/apps/meteor/client/views/omnichannel/directory/chats/contextualBar/RoomEdit/RoomEdit.tsx b/apps/meteor/client/views/omnichannel/directory/chats/ChatInfo/RoomEdit/RoomEdit.tsx
similarity index 100%
rename from apps/meteor/client/views/omnichannel/directory/chats/contextualBar/RoomEdit/RoomEdit.tsx
rename to apps/meteor/client/views/omnichannel/directory/chats/ChatInfo/RoomEdit/RoomEdit.tsx
diff --git a/apps/meteor/client/views/omnichannel/directory/chats/contextualBar/RoomEdit/RoomEditWithData.tsx b/apps/meteor/client/views/omnichannel/directory/chats/ChatInfo/RoomEdit/RoomEditWithData.tsx
similarity index 100%
rename from apps/meteor/client/views/omnichannel/directory/chats/contextualBar/RoomEdit/RoomEditWithData.tsx
rename to apps/meteor/client/views/omnichannel/directory/chats/ChatInfo/RoomEdit/RoomEditWithData.tsx
diff --git a/apps/meteor/client/views/omnichannel/directory/chats/ChatInfo/RoomEdit/index.ts b/apps/meteor/client/views/omnichannel/directory/chats/ChatInfo/RoomEdit/index.ts
new file mode 100644
index 000000000000..99205f80da8b
--- /dev/null
+++ b/apps/meteor/client/views/omnichannel/directory/chats/ChatInfo/RoomEdit/index.ts
@@ -0,0 +1 @@
+export { default } from './RoomEditWithData';
diff --git a/apps/meteor/client/views/omnichannel/directory/chats/contextualBar/VisitorClientInfo.js b/apps/meteor/client/views/omnichannel/directory/chats/ChatInfo/VisitorClientInfo.js
similarity index 100%
rename from apps/meteor/client/views/omnichannel/directory/chats/contextualBar/VisitorClientInfo.js
rename to apps/meteor/client/views/omnichannel/directory/chats/ChatInfo/VisitorClientInfo.js
diff --git a/apps/meteor/client/views/omnichannel/directory/chats/contextualBar/ChatInfoDirectory.js b/apps/meteor/client/views/omnichannel/directory/chats/contextualBar/ChatInfoDirectory.js
deleted file mode 100644
index ed7b5fdafb86..000000000000
--- a/apps/meteor/client/views/omnichannel/directory/chats/contextualBar/ChatInfoDirectory.js
+++ /dev/null
@@ -1,178 +0,0 @@
-import { Box, Margins, Tag, Button, ButtonGroup } from '@rocket.chat/fuselage';
-import { useMutableCallback } from '@rocket.chat/fuselage-hooks';
-import { useToastMessageDispatch, useRoute, useUserSubscription, useTranslation } from '@rocket.chat/ui-contexts';
-import { Meteor } from 'meteor/meteor';
-import moment from 'moment';
-import React, { useEffect, useMemo, useState } from 'react';
-
-import { hasPermission } from '../../../../../../app/authorization/client';
-import { ContextualbarScrollableContent, ContextualbarFooter } from '../../../../../components/Contextualbar';
-import { InfoPanelField, InfoPanelLabel, InfoPanelText } from '../../../../../components/InfoPanel';
-import MarkdownText from '../../../../../components/MarkdownText';
-import { useEndpointData } from '../../../../../hooks/useEndpointData';
-import { useFormatDateAndTime } from '../../../../../hooks/useFormatDateAndTime';
-import { useFormatDuration } from '../../../../../hooks/useFormatDuration';
-import CustomField from '../../../components/CustomField';
-import { AgentField, ContactField, SlaField } from '../../components';
-import PriorityField from '../../components/PriorityField';
-import { formatQueuedAt } from '../../utils/formatQueuedAt';
-import DepartmentField from './DepartmentField';
-import VisitorClientInfo from './VisitorClientInfo';
-
-function ChatInfoDirectory({ id, route = undefined, room }) {
-	const t = useTranslation();
-
-	const formatDateAndTime = useFormatDateAndTime();
-	const { value: allCustomFields, phase: stateCustomFields } = useEndpointData('/v1/livechat/custom-fields');
-	const [customFields, setCustomFields] = useState([]);
-	const formatDuration = useFormatDuration();
-
-	const {
-		ts,
-		tags,
-		closedAt,
-		departmentId,
-		v,
-		servedBy,
-		metrics,
-		topic,
-		waitingResponse,
-		responseBy,
-		slaId,
-		priorityId,
-		livechatData,
-		queuedAt,
-	} = room || { room: { v: {} } };
-
-	const routePath = useRoute(route || 'omnichannel-directory');
-	const canViewCustomFields = () => hasPermission('view-livechat-room-customfields');
-	const subscription = useUserSubscription(id);
-	const hasGlobalEditRoomPermission = hasPermission('save-others-livechat-room-info');
-	const hasLocalEditRoomPermission = servedBy?._id === Meteor.userId();
-	const visitorId = v?._id;
-	const queueStartedAt = queuedAt || ts;
-
-	const queueTime = useMemo(() => formatQueuedAt(room), [room]);
-
-	const dispatchToastMessage = useToastMessageDispatch();
-	useEffect(() => {
-		if (allCustomFields) {
-			const { customFields: customFieldsAPI } = allCustomFields;
-			setCustomFields(customFieldsAPI);
-		}
-	}, [allCustomFields, stateCustomFields]);
-
-	const checkIsVisibleAndScopeRoom = (key) => {
-		const field = customFields.find(({ _id }) => _id === key);
-		if (field && field.visibility === 'visible' && field.scope === 'room') {
-			return true;
-		}
-		return false;
-	};
-
-	const onEditClick = useMutableCallback(() => {
-		const hasEditAccess = !!subscription || hasLocalEditRoomPermission || hasGlobalEditRoomPermission;
-		if (!hasEditAccess) {
-			return dispatchToastMessage({ type: 'error', message: t('Not_authorized') });
-		}
-
-		routePath.push({
-			tab: route ? 'room-info' : 'chats',
-			context: 'edit',
-			id,
-		});
-	});
-
-	return (
-		<>
-			<ContextualbarScrollableContent p={24}>
-				<Margins block='x4'>
-					{room && v && <ContactField contact={v} room={room} />}
-					{visitorId && <VisitorClientInfo uid={visitorId} />}
-					{servedBy && <AgentField agent={servedBy} />}
-					{departmentId && <DepartmentField departmentId={departmentId} />}
-					{tags && tags.length > 0 && (
-						<InfoPanelField>
-							<InfoPanelLabel>{t('Tags')}</InfoPanelLabel>
-							<InfoPanelText>
-								{tags.map((tag) => (
-									<Box key={tag} mie={4} display='inline'>
-										<Tag style={{ display: 'inline' }} disabled>
-											{tag}
-										</Tag>
-									</Box>
-								))}
-							</InfoPanelText>
-						</InfoPanelField>
-					)}
-					{topic && (
-						<InfoPanelField>
-							<InfoPanelLabel>{t('Topic')}</InfoPanelLabel>
-							<InfoPanelText withTruncatedText={false}>
-								<MarkdownText variant='inline' content={topic} />
-							</InfoPanelText>
-						</InfoPanelField>
-					)}
-					{queueStartedAt && (
-						<InfoPanelField>
-							<InfoPanelLabel>{t('Queue_Time')}</InfoPanelLabel>
-							{queueTime}
-						</InfoPanelField>
-					)}
-					{closedAt && (
-						<InfoPanelField>
-							<InfoPanelLabel>{t('Chat_Duration')}</InfoPanelLabel>
-							<InfoPanelText>{moment(closedAt).from(moment(ts), true)}</InfoPanelText>
-						</InfoPanelField>
-					)}
-					{ts && (
-						<InfoPanelField>
-							<InfoPanelLabel>{t('Created_at')}</InfoPanelLabel>
-							<InfoPanelText>{formatDateAndTime(ts)}</InfoPanelText>
-						</InfoPanelField>
-					)}
-					{closedAt && (
-						<InfoPanelField>
-							<InfoPanelLabel>{t('Closed_At')}</InfoPanelLabel>
-							<InfoPanelText>{formatDateAndTime(closedAt)}</InfoPanelText>
-						</InfoPanelField>
-					)}
-					{servedBy?.ts && (
-						<InfoPanelField>
-							<InfoPanelLabel>{t('Taken_at')}</InfoPanelLabel>
-							<InfoPanelText>{formatDateAndTime(servedBy.ts)}</InfoPanelText>
-						</InfoPanelField>
-					)}
-					{metrics?.response?.avg && formatDuration(metrics.response.avg) && (
-						<InfoPanelField>
-							<InfoPanelLabel>{t('Avg_response_time')}</InfoPanelLabel>
-							<InfoPanelText>{formatDuration(metrics.response.avg)}</InfoPanelText>
-						</InfoPanelField>
-					)}
-					{!waitingResponse && responseBy?.lastMessageTs && (
-						<InfoPanelField>
-							<InfoPanelLabel>{t('Inactivity_Time')}</InfoPanelLabel>
-							<InfoPanelText>{moment(responseBy.lastMessageTs).fromNow(true)}</InfoPanelText>
-						</InfoPanelField>
-					)}
-					{canViewCustomFields() &&
-						livechatData &&
-						Object.keys(livechatData).map(
-							(key) => checkIsVisibleAndScopeRoom(key) && livechatData[key] && <CustomField key={key} id={key} value={livechatData[key]} />,
-						)}
-					{slaId && <SlaField id={slaId} />}
-					{priorityId && <PriorityField id={priorityId} />}
-				</Margins>
-			</ContextualbarScrollableContent>
-			<ContextualbarFooter>
-				<ButtonGroup stretch>
-					<Button icon='pencil' onClick={onEditClick}>
-						{t('Edit')}
-					</Button>
-				</ButtonGroup>
-			</ContextualbarFooter>
-		</>
-	);
-}
-
-export default ChatInfoDirectory;
diff --git a/apps/meteor/client/views/omnichannel/directory/chats/contextualBar/RoomEdit/index.ts b/apps/meteor/client/views/omnichannel/directory/chats/contextualBar/RoomEdit/index.ts
deleted file mode 100644
index dcfd1c14d2d9..000000000000
--- a/apps/meteor/client/views/omnichannel/directory/chats/contextualBar/RoomEdit/index.ts
+++ /dev/null
@@ -1 +0,0 @@
-export { default as RoomEditWithData } from './RoomEditWithData';
diff --git a/apps/meteor/tests/e2e/omnichannel/omnichannel-send-pdf-transcript.spec.ts b/apps/meteor/tests/e2e/omnichannel/omnichannel-send-pdf-transcript.spec.ts
index 323d41550592..b1f64b17b94c 100644
--- a/apps/meteor/tests/e2e/omnichannel/omnichannel-send-pdf-transcript.spec.ts
+++ b/apps/meteor/tests/e2e/omnichannel/omnichannel-send-pdf-transcript.spec.ts
@@ -79,7 +79,7 @@ test.describe('omnichannel- export chat transcript as PDF', () => {
 			await agent.poHomeChannel.transcript.contactCenterSearch.type(newUser.name);
 			await page.waitForTimeout(3000);
 			await agent.poHomeChannel.transcript.firstRow.click();
-			await agent.poHomeChannel.transcript.viewFullConversation.click();
+			await agent.poHomeChannel.transcript.btnOpenChat.click();
 			await agent.poHomeChannel.content.btnSendTranscript.click();
 			await expect(agent.poHomeChannel.content.btnSendTranscriptAsPDF).toHaveAttribute('aria-disabled', 'false');
 			await agent.poHomeChannel.content.btnSendTranscriptAsPDF.click();
diff --git a/apps/meteor/tests/e2e/page-objects/omnichannel-transcript.ts b/apps/meteor/tests/e2e/page-objects/omnichannel-transcript.ts
index d0249933d438..d7ece60a5ef6 100644
--- a/apps/meteor/tests/e2e/page-objects/omnichannel-transcript.ts
+++ b/apps/meteor/tests/e2e/page-objects/omnichannel-transcript.ts
@@ -36,8 +36,8 @@ export class OmnichannelTranscript {
 		return this.page.locator('//tr[1]//td[1]');
 	}
 
-	get viewFullConversation(): Locator {
-		return this.page.locator('//button[@title="View full conversation"]/i');
+	get btnOpenChat(): Locator {
+		return this.page.getByRole('dialog').getByRole('button', { name: 'Open chat', exact: true });
 	}
 
 	get DownloadedPDF(): Locator {
diff --git a/packages/i18n/src/locales/en.i18n.json b/packages/i18n/src/locales/en.i18n.json
index 91b1dab69ee9..142691224076 100644
--- a/packages/i18n/src/locales/en.i18n.json
+++ b/packages/i18n/src/locales/en.i18n.json
@@ -1006,6 +1006,7 @@
   "Chatops_Enabled": "Enable Chatops",
   "Chatops_Title": "Chatops Panel",
   "Chatops_Username": "Chatops Username",
+  "Chats": "Chats",
   "Chat_Duration": "Chat Duration",
   "Chats_removed": "Chats Removed",
   "Check_All": "Check All",
@@ -4040,6 +4041,7 @@
   "Open_call": "Open call",
   "Open_call_in_new_tab": "Open call in new tab",
   "Open_channel_user_search": "`%s` - Open Channel / User search",
+  "Open_chat": "Open chat",
   "Open_conversations": "Open Conversations",
   "Open_Days": "Open days",
   "Open_days_of_the_week": "Open Days of the Week",