diff --git a/apps/meteor/client/views/room/Header/Omnichannel/QuickActions/hooks/useQuickActions.tsx b/apps/meteor/client/views/room/Header/Omnichannel/QuickActions/hooks/useQuickActions.tsx
index 2f1c90bc1ff02..7be482b2fc32b 100644
--- a/apps/meteor/client/views/room/Header/Omnichannel/QuickActions/hooks/useQuickActions.tsx
+++ b/apps/meteor/client/views/room/Header/Omnichannel/QuickActions/hooks/useQuickActions.tsx
@@ -296,9 +296,8 @@ export const useQuickActions = (): {
 	});
 
 	const omnichannelRouteConfig = useOmnichannelRouteConfig();
-
+	const manualOnHoldAllowed = useSetting('Livechat_allow_manual_on_hold');
 	const hasManagerRole = useRole('livechat-manager');
-
 	const roomOpen = room?.open && (room.u?._id === uid || hasManagerRole) && room?.lastMessage?.t !== 'livechat-close';
 	const canMoveQueue = !!omnichannelRouteConfig?.returnQueue && room?.u !== undefined;
 	const canForwardGuest = usePermission('transfer-livechat-guest');
@@ -310,7 +309,7 @@ export const useQuickActions = (): {
 	const restrictedOnHold = useSetting('Livechat_allow_manual_on_hold_upon_agent_engagement_only');
 	const canRoomBePlacedOnHold = !room.onHold && room.u;
 	const canAgentPlaceOnHold = !room.lastMessage.token;
-	const canPlaceChatOnHold = canRoomBePlacedOnHold && (!restrictedOnHold || canAgentPlaceOnHold);
+	const canPlaceChatOnHold = manualOnHoldAllowed && canRoomBePlacedOnHold && (!restrictedOnHold || canAgentPlaceOnHold);
 
 	const hasPermissionButtons = (id: string): boolean => {
 		switch (id) {
diff --git a/apps/meteor/ee/app/livechat-enterprise/server/services/omnichannel.internalService.ts b/apps/meteor/ee/app/livechat-enterprise/server/services/omnichannel.internalService.ts
index 96428ae85d5b2..0f63b852a20c1 100644
--- a/apps/meteor/ee/app/livechat-enterprise/server/services/omnichannel.internalService.ts
+++ b/apps/meteor/ee/app/livechat-enterprise/server/services/omnichannel.internalService.ts
@@ -45,11 +45,9 @@ export class OmnichannelEE extends ServiceClassInternal implements IOmnichannelE
 		if (room.onHold) {
 			throw new Error('error-room-is-already-on-hold');
 		}
-
 		if (!canPlaceChatOnHold) {
 			throw new Error('error-contact-sent-last-message-so-cannot-place-on-hold');
 		}
-
 		if (!room.servedBy) {
 			throw new Error('error-unserved-rooms-cannot-be-placed-onhold');
 		}