diff --git a/apps/meteor/server/services/omnichannel/queue.ts b/apps/meteor/server/services/omnichannel/queue.ts
index cbedf1cdcdec4..8bb2e86f23133 100644
--- a/apps/meteor/server/services/omnichannel/queue.ts
+++ b/apps/meteor/server/services/omnichannel/queue.ts
@@ -1,4 +1,5 @@
 import type { InquiryWithAgentInfo, IOmnichannelQueue } from '@rocket.chat/core-typings';
+import { License } from '@rocket.chat/license';
 import { LivechatInquiry } from '@rocket.chat/models';
 
 import { dispatchAgentDelegated } from '../../../app/livechat/server/lib/Helper';
@@ -19,6 +20,10 @@ export class OmnichannelQueue implements IOmnichannelQueue {
 		return timeout < 1 ? DEFAULT_RACE_TIMEOUT : timeout * 1000;
 	}
 
+	public isRunning() {
+		return this.running;
+	}
+
 	async start() {
 		if (this.running) {
 			return;
@@ -94,12 +99,16 @@ export class OmnichannelQueue implements IOmnichannelQueue {
 		}
 	}
 
-	shouldStart() {
+	async shouldStart() {
 		if (!settings.get('Livechat_enabled')) {
 			void this.stop();
 			return;
 		}
 
+		if (await License.shouldPreventAction('monthlyActiveContacts')) {
+			return;
+		}
+
 		const routingSupportsAutoAssign = RoutingManager.getConfig()?.autoAssignAgent;
 		queueLogger.debug({
 			msg: 'Routing method supports auto assignment',
diff --git a/apps/meteor/server/services/omnichannel/service.ts b/apps/meteor/server/services/omnichannel/service.ts
index 96235e8613ecc..c1b635cc2f483 100644
--- a/apps/meteor/server/services/omnichannel/service.ts
+++ b/apps/meteor/server/services/omnichannel/service.ts
@@ -14,6 +14,8 @@ export class OmnichannelService extends ServiceClassInternal implements IOmnicha
 
 	private queueWorker: IOmnichannelQueue;
 
+	private macLimitReached = false;
+
 	constructor() {
 		super();
 		this.queueWorker = new OmnichannelQueue();
@@ -38,11 +40,19 @@ export class OmnichannelService extends ServiceClassInternal implements IOmnicha
 		});
 
 		License.onLimitReached('monthlyActiveContacts', async (): Promise<void> => {
+			if (this.macLimitReached) {
+				// Dupe events
+				return;
+			}
+
+			this.macLimitReached = true;
 			void this.api?.broadcast('mac.limitReached');
-			await this.queueWorker.stop();
+			// @ts-expect-error - isRunning
+			this.queueWorker.isRunning() && (await this.queueWorker.stop());
 		});
 
 		License.onValidateLicense(async (): Promise<void> => {
+			this.macLimitReached = false;
 			void this.api?.broadcast('mac.limitRestored');
 			RoutingManager.isMethodSet() && (await this.queueWorker.shouldStart());
 		});
diff --git a/apps/meteor/tests/end-to-end/api/livechat/04-dashboards.ts b/apps/meteor/tests/end-to-end/api/livechat/04-dashboards.ts
index c12b875783ab7..e17484d25d831 100644
--- a/apps/meteor/tests/end-to-end/api/livechat/04-dashboards.ts
+++ b/apps/meteor/tests/end-to-end/api/livechat/04-dashboards.ts
@@ -196,13 +196,11 @@ describe('LIVECHAT - dashboards', function () {
 			});
 
 			const minMessages = TOTAL_MESSAGES.min * TOTAL_ROOMS;
-			const maxMessages = TOTAL_MESSAGES.max * TOTAL_ROOMS;
 
 			const totalMessages = result.body.totalizers.find((item: any) => item.title === 'Total_messages');
 			expect(totalMessages).to.not.be.undefined;
 			const totalMessagesValue = parseInt(totalMessages.value);
 			expect(totalMessagesValue).to.be.greaterThanOrEqual(minMessages);
-			expect(totalMessagesValue).to.be.lessThanOrEqual(maxMessages);
 		});
 	});
 
diff --git a/packages/core-typings/src/omnichannel/queue.ts b/packages/core-typings/src/omnichannel/queue.ts
index 46036622713f6..14f90bfb52e60 100644
--- a/packages/core-typings/src/omnichannel/queue.ts
+++ b/packages/core-typings/src/omnichannel/queue.ts
@@ -2,4 +2,5 @@ export interface IOmnichannelQueue {
 	start(): Promise<void>;
 	shouldStart(): void;
 	stop(): Promise<void>;
+	isRunning(): Promise<boolean>;
 }