diff --git a/apps/meteor/app/livechat/server/lib/QueueManager.ts b/apps/meteor/app/livechat/server/lib/QueueManager.ts
index fb1469bcde8b..2e846bc24d9e 100644
--- a/apps/meteor/app/livechat/server/lib/QueueManager.ts
+++ b/apps/meteor/app/livechat/server/lib/QueueManager.ts
@@ -33,6 +33,7 @@ import {
 } from '../../../lib/server/lib/notifyListener';
 import { settings } from '../../../settings/server';
 import { i18n } from '../../../utils/lib/i18n';
+import { getOmniChatSortQuery } from '../../lib/inquiries';
 
 const logger = new Logger('QueueManager');
 
@@ -336,7 +337,7 @@ export class QueueManager {
 			const [inq] = await LivechatInquiry.getCurrentSortedQueueAsync({
 				inquiryId: inquiry._id,
 				department: room.departmentId,
-				queueSortBy: getInquirySortMechanismSetting(),
+				queueSortBy: getOmniChatSortQuery(getInquirySortMechanismSetting()),
 			});
 
 			if (inq) {
diff --git a/apps/meteor/ee/app/livechat-enterprise/server/lib/Helper.ts b/apps/meteor/ee/app/livechat-enterprise/server/lib/Helper.ts
index da78d351250b..cb8503d82e76 100644
--- a/apps/meteor/ee/app/livechat-enterprise/server/lib/Helper.ts
+++ b/apps/meteor/ee/app/livechat-enterprise/server/lib/Helper.ts
@@ -16,6 +16,7 @@ import { OmnichannelQueueInactivityMonitor } from './QueueInactivityMonitor';
 import { updateInquiryQueueSla } from './SlaHelper';
 import { memoizeDebounce } from './debounceByParams';
 import { logger } from './logger';
+import { getOmniChatSortQuery } from '../../../../../app/livechat/lib/inquiries';
 import { getInquirySortMechanismSetting } from '../../../../../app/livechat/server/lib/settings';
 import { settings } from '../../../../../app/settings/server';
 import { callbacks } from '../../../../../lib/callbacks';
@@ -123,7 +124,7 @@ const dispatchWaitingQueueStatus = async (department?: string) => {
 
 	const queue = await LivechatInquiry.getCurrentSortedQueueAsync({
 		department,
-		queueSortBy: getInquirySortMechanismSetting(),
+		queueSortBy: getOmniChatSortQuery(getInquirySortMechanismSetting()),
 	});
 
 	if (!queue.length) {
@@ -262,7 +263,7 @@ export const getLivechatQueueInfo = async (room?: IOmnichannelRoom) => {
 	const [inq] = await LivechatInquiry.getCurrentSortedQueueAsync({
 		inquiryId: _id,
 		department,
-		queueSortBy: getInquirySortMechanismSetting(),
+		queueSortBy: getOmniChatSortQuery(getInquirySortMechanismSetting()),
 	});
 
 	if (!inq) {
diff --git a/apps/meteor/server/models/raw/LivechatInquiry.ts b/apps/meteor/server/models/raw/LivechatInquiry.ts
index ec5ad430b160..de5ebc069949 100644
--- a/apps/meteor/server/models/raw/LivechatInquiry.ts
+++ b/apps/meteor/server/models/raw/LivechatInquiry.ts
@@ -1,10 +1,4 @@
-import type {
-	ILivechatInquiryRecord,
-	IMessage,
-	RocketChatRecordDeleted,
-	OmnichannelSortingMechanismSettingType,
-	ILivechatPriority,
-} from '@rocket.chat/core-typings';
+import type { ILivechatInquiryRecord, IMessage, RocketChatRecordDeleted, ILivechatPriority } from '@rocket.chat/core-typings';
 import { LivechatInquiryStatus } from '@rocket.chat/core-typings';
 import type { ILivechatInquiryModel } from '@rocket.chat/model-typings';
 import type {
@@ -24,7 +18,6 @@ import type {
 } from 'mongodb';
 
 import { BaseRaw } from './BaseRaw';
-import { getOmniChatSortQuery } from '../../../app/livechat/lib/inquiries';
 import { readSecondaryPreferred } from '../../database/readSecondaryPreferred';
 
 export class LivechatInquiryRaw extends BaseRaw<ILivechatInquiryRecord> implements ILivechatInquiryModel {
@@ -154,7 +147,10 @@ export class LivechatInquiryRaw extends BaseRaw<ILivechatInquiryRecord> implemen
 		return updated?.value;
 	}
 
-	async findNextAndLock(queueSortBy: OmnichannelSortingMechanismSettingType, department?: string): Promise<ILivechatInquiryRecord | null> {
+	async findNextAndLock(
+		queueSortBy: FindOptions<ILivechatInquiryRecord>['sort'],
+		department?: string,
+	): Promise<ILivechatInquiryRecord | null> {
 		const date = new Date();
 		const result = await this.findOneAndUpdate(
 			{
@@ -180,7 +176,7 @@ export class LivechatInquiryRaw extends BaseRaw<ILivechatInquiryRecord> implemen
 				},
 			},
 			{
-				sort: getOmniChatSortQuery(queueSortBy),
+				sort: queueSortBy,
 			},
 		);
 
@@ -212,7 +208,7 @@ export class LivechatInquiryRaw extends BaseRaw<ILivechatInquiryRecord> implemen
 	}: {
 		inquiryId?: string;
 		department?: string;
-		queueSortBy: OmnichannelSortingMechanismSettingType;
+		queueSortBy: FindOptions<ILivechatInquiryRecord>['sort'];
 	}): Promise<(Pick<ILivechatInquiryRecord, '_id' | 'rid' | 'name' | 'ts' | 'status' | 'department'> & { position: number })[]> {
 		const filter: Filter<ILivechatInquiryRecord>[] = [
 			{
@@ -221,7 +217,7 @@ export class LivechatInquiryRaw extends BaseRaw<ILivechatInquiryRecord> implemen
 					...(department && { department }),
 				},
 			},
-			{ $sort: getOmniChatSortQuery(queueSortBy) },
+			{ $sort: queueSortBy },
 			{
 				$group: {
 					_id: 1,
diff --git a/apps/meteor/server/services/omnichannel/queue.ts b/apps/meteor/server/services/omnichannel/queue.ts
index 29d48b9f1f6b..ed7420e78d99 100644
--- a/apps/meteor/server/services/omnichannel/queue.ts
+++ b/apps/meteor/server/services/omnichannel/queue.ts
@@ -4,6 +4,7 @@ import { License } from '@rocket.chat/license';
 import { LivechatInquiry, LivechatRooms } from '@rocket.chat/models';
 
 import { queueLogger } from './logger';
+import { getOmniChatSortQuery } from '../../../app/livechat/lib/inquiries';
 import { dispatchAgentDelegated } from '../../../app/livechat/server/lib/Helper';
 import { RoutingManager } from '../../../app/livechat/server/lib/RoutingManager';
 import { getInquirySortMechanismSetting } from '../../../app/livechat/server/lib/settings';
@@ -112,7 +113,7 @@ export class OmnichannelQueue implements IOmnichannelQueue {
 	private async checkQueue(queue: string | undefined) {
 		queueLogger.debug(`Processing items for queue ${queue || 'Public'}`);
 		try {
-			const nextInquiry = await LivechatInquiry.findNextAndLock(getInquirySortMechanismSetting(), queue);
+			const nextInquiry = await LivechatInquiry.findNextAndLock(getOmniChatSortQuery(getInquirySortMechanismSetting()), queue);
 			if (!nextInquiry) {
 				queueLogger.debug(`No more items for queue ${queue || 'Public'}`);
 				return;
diff --git a/packages/model-typings/src/models/ILivechatInquiryModel.ts b/packages/model-typings/src/models/ILivechatInquiryModel.ts
index e44ff37b6ed4..b81c37afb95a 100644
--- a/packages/model-typings/src/models/ILivechatInquiryModel.ts
+++ b/packages/model-typings/src/models/ILivechatInquiryModel.ts
@@ -1,9 +1,4 @@
-import type {
-	IMessage,
-	ILivechatInquiryRecord,
-	LivechatInquiryStatus,
-	OmnichannelSortingMechanismSettingType,
-} from '@rocket.chat/core-typings';
+import type { IMessage, ILivechatInquiryRecord, LivechatInquiryStatus } from '@rocket.chat/core-typings';
 import type { FindOptions, DistinctOptions, Document, UpdateResult, DeleteResult, FindCursor, DeleteOptions } from 'mongodb';
 
 import type { IBaseModel } from './IBaseModel';
@@ -21,14 +16,14 @@ export interface ILivechatInquiryModel extends IBaseModel<ILivechatInquiryRecord
 	getDistinctQueuedDepartments(options: DistinctOptions): Promise<(string | undefined)[]>;
 	setDepartmentByInquiryId(inquiryId: string, department: string): Promise<ILivechatInquiryRecord | null>;
 	setLastMessageByRoomId(rid: ILivechatInquiryRecord['rid'], message: IMessage): Promise<ILivechatInquiryRecord | null>;
-	findNextAndLock(queueSortBy: OmnichannelSortingMechanismSettingType, department?: string): Promise<ILivechatInquiryRecord | null>;
+	findNextAndLock(queueSortBy: FindOptions<ILivechatInquiryRecord>['sort'], department?: string): Promise<ILivechatInquiryRecord | null>;
 	unlock(inquiryId: string): Promise<UpdateResult>;
 	unlockAndQueue(inquiryId: string): Promise<UpdateResult>;
 	unlockAll(): Promise<UpdateResult | Document>;
 	getCurrentSortedQueueAsync(props: {
 		inquiryId?: string;
 		department?: string;
-		queueSortBy: OmnichannelSortingMechanismSettingType;
+		queueSortBy: FindOptions<ILivechatInquiryRecord>['sort'];
 	}): Promise<(Pick<ILivechatInquiryRecord, '_id' | 'rid' | 'name' | 'ts' | 'status' | 'department'> & { position: number })[]>;
 	removeByRoomId(rid: string, options?: DeleteOptions): Promise<DeleteResult>;
 	getQueuedInquiries(options?: FindOptions<ILivechatInquiryRecord>): FindCursor<ILivechatInquiryRecord>;