diff --git a/apps/meteor/client/views/room/Header/Omnichannel/QuickActions/hooks/useQuickActions.tsx b/apps/meteor/client/views/room/Header/Omnichannel/QuickActions/hooks/useQuickActions.tsx
index 6cebc6a19b54..b42b559e4dfa 100644
--- a/apps/meteor/client/views/room/Header/Omnichannel/QuickActions/hooks/useQuickActions.tsx
+++ b/apps/meteor/client/views/room/Header/Omnichannel/QuickActions/hooks/useQuickActions.tsx
@@ -22,6 +22,7 @@ import CloseChatModalData from '../../../../../../components/Omnichannel/modals/
 import ForwardChatModal from '../../../../../../components/Omnichannel/modals/ForwardChatModal';
 import ReturnChatQueueModal from '../../../../../../components/Omnichannel/modals/ReturnChatQueueModal';
 import TranscriptModal from '../../../../../../components/Omnichannel/modals/TranscriptModal';
+import { useIsRoomOverMacLimit } from '../../../../../../hooks/omnichannel/useIsRoomOverMacLimit';
 import { useOmnichannelRouteConfig } from '../../../../../../hooks/omnichannel/useOmnichannelRouteConfig';
 import { quickActionHooks } from '../../../../../../ui';
 import { useOmnichannelRoom } from '../../../../contexts/RoomContext';
@@ -296,9 +297,13 @@ export const useQuickActions = (): {
 	});
 
 	const omnichannelRouteConfig = useOmnichannelRouteConfig();
+
 	const manualOnHoldAllowed = useSetting('Livechat_allow_manual_on_hold');
+
 	const hasManagerRole = useRole('livechat-manager');
-	const roomOpen = room?.open && (room.u?._id === uid || hasManagerRole) && room?.lastMessage?.t !== 'livechat-close';
+	const hasMonitorRole = useRole('livechat-monitor');
+
+	const roomOpen = room?.open && (room.u?._id === uid || hasManagerRole || hasMonitorRole) && room?.lastMessage?.t !== 'livechat-close';
 	const canMoveQueue = !!omnichannelRouteConfig?.returnQueue && room?.u !== undefined;
 	const canForwardGuest = usePermission('transfer-livechat-guest');
 	const canSendTranscriptEmail = usePermission('send-omnichannel-chat-transcript');
@@ -311,18 +316,20 @@ export const useQuickActions = (): {
 	const canAgentPlaceOnHold = !room.lastMessage?.token;
 	const canPlaceChatOnHold = Boolean(manualOnHoldAllowed && canRoomBePlacedOnHold && (!restrictedOnHold || canAgentPlaceOnHold));
 
+	const isRoomOverMacLimit = useIsRoomOverMacLimit(room);
+
 	const hasPermissionButtons = (id: string): boolean => {
 		switch (id) {
 			case QuickActionsEnum.MoveQueue:
-				return !!roomOpen && canMoveQueue;
+				return !isRoomOverMacLimit && !!roomOpen && canMoveQueue;
 			case QuickActionsEnum.ChatForward:
-				return !!roomOpen && canForwardGuest;
+				return !isRoomOverMacLimit && !!roomOpen && canForwardGuest;
 			case QuickActionsEnum.Transcript:
-				return canSendTranscriptEmail || (hasLicense && canSendTranscriptPDF);
+				return !isRoomOverMacLimit && (canSendTranscriptEmail || (hasLicense && canSendTranscriptPDF));
 			case QuickActionsEnum.TranscriptEmail:
-				return canSendTranscriptEmail;
+				return !isRoomOverMacLimit && canSendTranscriptEmail;
 			case QuickActionsEnum.TranscriptPDF:
-				return hasLicense && canSendTranscriptPDF;
+				return hasLicense && !isRoomOverMacLimit && canSendTranscriptPDF;
 			case QuickActionsEnum.CloseChat:
 				return !!roomOpen && (canCloseRoom || canCloseOthersRoom);
 			case QuickActionsEnum.OnHoldChat:
diff --git a/apps/meteor/packages/rocketchat-i18n/i18n/en.i18n.json b/apps/meteor/packages/rocketchat-i18n/i18n/en.i18n.json
index b36fb7cf0559..eab59d116b19 100644
--- a/apps/meteor/packages/rocketchat-i18n/i18n/en.i18n.json
+++ b/apps/meteor/packages/rocketchat-i18n/i18n/en.i18n.json
@@ -3077,7 +3077,7 @@
   "Livechat_allow_manual_on_hold": "Allow agents to manually place chat On Hold",
   "Livechat_allow_manual_on_hold_Description": "If enabled, the agent will get the option to place a chat On Hold",
   "Livechat_allow_manual_on_hold_upon_agent_engagement_only": "Allow agents to manually place chat On Hold, provided the agent has sent the last message",
-  "Livechat_allow_manual_on_hold_upon_agent_engagement_only_Description": "If enabled, the agent will get a new option to place a chat On Hold, provided the agent has sent the last message, otherwise Agents are able to place chats onHold irrespective",
+  "Livechat_allow_manual_on_hold_upon_agent_engagement_only_Description": "If enabled, the agent will get a new option to place a chat On Hold, provided the agent has sent the last message, otherwise agents are able to place chats on Hold irrespective",
   "Livechat_AllowedDomainsList": "Livechat Allowed Domains",
   "Livechat_Appearance": "Livechat Appearance",
   "Livechat_auto_close_on_hold_chats_custom_message": "Custom message for closed chats in On Hold queue",