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Rocket.Chat Premium Support Services |
Rocket.Chat offers a variety of support packages for all customers:
In addition to the various support resources, Rocket.Chat provides three distinct support options for our products, each designed to cater to the diverse requirements of our varied customer base:
- Desk portal
- Email support 1 business day SLA,
- 12x5 Web support portal
- Included in Rocket.Chat Pro and Enterprise plans.
- Support Plus encompasses all the advantages of the Standard Support Plan
- 2 hour high priority tickets, 24x7
- Hotline support
- An enhanced support plan for premium customers requiring quicker response times.
- A dedicated Customer Success Manager (CSM) who oversees a comprehensive onboarding process and designs a strategy roadmap aimed at product adoption aligned with your desired business outcomes. The role of the dedicated CSM extends to serving as a trusted advisor and an advocate for the customer within our organization.
- This plan is not accessible under a self-service contract.
- Mission Critical Support encompasses all the advantages of the Support Plus plan
- Features 30 min high priority tickets
- This plan is not accessible under a self-service contract.
Premium support plans coverages